Commit Graph

20 Commits

Author SHA1 Message Date
Abhinav Raut 634fc66e9f Translate welcome to libredesk email subject
- Update all SQL queries to add missing columns

- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.

- Minor refactors and clean up

- Tidy go.mod

- Rename structs to reflect purpose

- Create focus structs for scanning JSON payloads for clarity.
2025-08-28 00:34:56 +05:30
Abhinav Raut d2e5d85e3a fix: return created/updated objects in POST/PUT responses with masked secrets
All POST/PUT handlers now return actual database objects instead of `true`
2025-06-20 19:35:09 +05:30
Abhinav Raut e69b1c3e6d fix: remove missing column reassign_replies from queries 2025-04-05 18:45:31 +05:30
Abhinav Raut 2a382d6036 feat: Toggle button for user to reassign replies to conversations if they are away, user status now actually affects the conversation workflow.
Online: Conversations are auto-assigned.
Auto-away (inactivity in browser): Marks agent as away without stopping assignment (nothing changes for agent).
Manual away: Prevents new conversations from being assigned. (option available in the sidebar)
Reassign replies: Customer replies unassigns the conversation, returning it to the team inbox / unassigned inbox.
2025-04-04 03:29:16 +05:30
Abhinav Raut 756147a2c9 fix: remove deleted / disabled users from auto assigner balancer. 2025-03-16 23:10:18 +05:30
Abhinav Raut 140dae305c feat: max active conversation auto assignement limits to agents 2025-01-25 16:40:11 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut 252c91cb3c feat: emojis for teams 2025-01-10 04:08:00 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut 671b2371b5 feat: attachment download / view button on preview
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
2024-10-09 03:50:53 +05:30
Abhinav Raut 06db29f7f3 refactor. 2024-08-11 03:52:05 +05:30
Abhinav Raut 5e00558e9b feat: updates to admin page.
- role page.
2024-07-22 03:05:30 +05:30
Abhinav Raut f6bb48f08d wip: workflows. 2024-07-15 03:39:48 +05:30
Abhinav Raut f86077f944 refactor. 2024-07-15 02:55:27 +05:30
Abhinav Raut 78a4caba3b more commits. 2024-07-10 05:17:07 +05:30
Abhinav Raut 6838cf7a71 Some more commits. 2024-06-16 02:27:41 +05:30
Abhinav Raut 3c2d23569c some more commits. 2024-06-12 03:47:17 +05:30
Abhinav Raut 6a27b2fa4b refactor 2024-06-10 03:45:48 +05:30