03b932c1c0
fix: handle empty inbox email address in fetchAndProcessMessages
2025-06-08 12:17:58 +05:30
012de059e7
fix: remove conflicting constraints on NOT NULL columns in applied_slas and csat_responses tables, update constraints for csat_responses and applied_slas tables to cascade deletes instead
2025-06-08 11:50:22 +05:30
53d5715429
fix: implement loop prevention header in emails
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#Ref 90
2025-06-08 02:22:36 +05:30
e567acbe59
fix(sql): overview report for days = 0 i.e. todays data
2025-06-08 01:24:01 +05:30
57d0e90b5f
refactors(i18n-keys): use correct keys in vue and go errors
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- fix: invalidate agent cache on update / create
2025-06-08 00:59:15 +05:30
d95a5f40cf
feat: add agent cache in user package
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- use cached agent in all middlewares
- fix: race in casbin that gave permission denied error.
- stop loading permissions into casbin on every `Enforce` function call instead cache user permissions in authz package and when permissions change only the load permission as policies atomically.
- sort permissions in get-agents to make the permissions slice comparsion using slices.Equal work
2025-06-07 23:43:21 +05:30
ade833fb7b
fix: waiting_since timestamp being set to null on a non-outgoing message.
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- Set to null only after outgoing message is sent
- change imap log from debug to info
2025-06-07 19:57:28 +05:30
625a08d0aa
feat(conversation): add support for nested websocket property updates and broadcast changes for all contact and custom attributes
2025-06-07 18:58:17 +05:30
d532a99771
feat: new package report, move exisiting report code from conversations pkg to report package
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- new sla performance overview cards.
2025-06-06 02:07:19 +05:30
50baa3f38e
remove redundant comments for Manager struct across multiple files
2025-06-06 01:04:07 +05:30
ea0b7d6d52
docs: update email templating docs with complete variable reference
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- adds new `Author` template var and injects it into all templates
- make author fields empty for all automated system generated emails
2025-06-05 01:55:38 +05:30
2efd07b405
add error logs for casbin errors
2025-06-04 00:07:27 +05:30
0b9cf38826
fix: update assignee last seen only if current conversation is open
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- standardize timestamp function to uppercase NOW() in SQL queries
2025-06-04 00:07:13 +05:30
cd0a357695
fix: change order of macros selection to updated_at descending
2025-06-03 04:41:24 +05:30
8bc0cce993
fix: update default values for visible_when column in macros table
2025-06-03 04:08:29 +05:30
f6e2fc1956
feat: allow sending attachments in new conversations
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- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
5fe5ac5882
fix: change order of macros selection to usage_count descending
2025-06-03 00:56:16 +05:30
975577555d
WIP: allow setting macro in new conversations along with attachments
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- new composable useFileUpload.js
2025-06-02 03:56:04 +05:30
65cac843cb
fix: IMAP fetch blocking introduced by header fetching in this commit - https://github.com/abhinavxd/libredesk/commit/9a651702ce495a5319afb6594e14471e29b31cb0
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Two separate fetches caused blocking when first fetch wasn't fully consumed.
Collect all envelope/header data first, then process to prevent deadlock.
2025-05-31 18:24:05 +05:30
23b0481f24
update reference number format in conversation insert query, use - #number format instead of square bracket
2025-05-30 02:01:51 +05:30
9a651702ce
fix[imap]: skip auto reply email messages
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Fixes #94
2025-05-30 02:00:18 +05:30
a0203f882e
fix: allow changing conversation status to resolved again & again as agent might change the snooze duration
2025-05-30 00:46:30 +05:30
3998798e54
refactor: rename SQL query names and struct fields for clarity and consistency
2025-05-27 02:45:43 +05:30
70b5da29e1
fix: change SLA deadline fields to use nullable types
2025-05-26 03:48:41 +05:30
88ef5d26db
fix: update sla timestamps to nullable types
2025-05-26 03:48:41 +05:30
54bad59392
fix: getConversation to handle nullable UUID parameter
2025-05-26 03:48:41 +05:30
506bb91e20
fix: make sla metric timestamps nullable
2025-05-26 03:48:41 +05:30
d1478e1971
fix: clarify comment on SendNotification method regarding SLA linkage
2025-05-26 03:48:41 +05:30
5583b472f7
fix: change debug logs to info level for scheduled SLA notifications
2025-05-26 03:48:41 +05:30
b715483260
refactor(conversation): reduce DB I/O by using existing appliedSLAID from conversation
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- Passes appliedSLAID directly to SLA logic instead of refetching
- Adds appliedSLAID field to conversation struct (already fetched in get-conversation query)
2025-05-26 03:48:41 +05:30
8ce0464603
fix: simplify time_delay validation in SLA notification schema
2025-05-26 03:48:41 +05:30
7426a09478
feat: allow setting metric per SLA notification, so admins can set SLA alert per metric or just set to all if they want a notification to be sent for all metrics
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- Make sla time fields (first response, next response, resolution) optional, only 1 field is required.
2025-05-26 03:48:41 +05:30
8ad2f078ac
fix sql query
2025-05-26 03:48:41 +05:30
9226063db3
fix: remove queries using conversation.applied_sla_id
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as this column is removed
- fix sql query
2025-05-26 03:48:41 +05:30
a9fd4fe2b6
fix: uise existing set next sla deadline sql query and remove duplicate query.
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- remove previously added `applied_sla_id` column to conversations table as it was causing cyclic dep
2025-05-26 03:48:41 +05:30
7e8c9962c3
Fixes for next response time sla metric
2025-05-26 03:48:41 +05:30
4c766d8ccb
wip: next response metric for sla
2025-05-26 03:48:41 +05:30
cb1ec7eb8e
fix(availability-status): prevent 'away_and_reassigning' and away_manual agents from being set to 'offline' due to incorrect SQL
2025-05-24 19:42:41 +05:30
a89c3dbe04
fix(agent-availability): skip activity log creation when agent returns online from inactivity as it can spam activity logs.
2025-05-20 00:53:28 +05:30
e2319714ca
fix(imap-email): lowercase all envelope email addresses for consistent matching and deduplication
2025-05-20 00:02:15 +05:30
490aaedb48
fix: update activity log types to use agent prefixes for consistency
2025-05-16 23:11:22 +05:30
7dd5abdda6
fix: swapped target and actor, set them correctly
2025-05-16 23:01:24 +05:30
7f1c2c2f11
feat(wip): activity log / audit log
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- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
6c9eca3d81
fix: do not computed bcc from latest message.
2025-05-11 20:26:33 +05:30
07b185050e
fix: empty recipients in automated replies
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- Make recipients list from the latest message recipients for automated replies
2025-05-11 18:51:34 +05:30
66886c34e5
hide conversation subject from sidebar as each message in thread shows the subject (envelope)
2025-05-11 14:40:47 +05:30
0af7265178
refactor: remove unused GetToAddress function and related SQL query
2025-05-11 14:18:07 +05:30
6b2be57049
fix: set correct recipients when a 3rd email is involved in conversation, link to thread discussing this - https://github.com/abhinavxd/libredesk/issues/74#issue-3021419913
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refactor move recipient computation to /utils/email-recipients
2025-05-10 23:46:19 +05:30
e1b2ec8a4b
wip: fix to, bcc, cc handling
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- allow agent to set the to address, adds a to address input in the reply box.
- show to, from, bcc and subject in each message
- always use email addresses from message meta instead of querying via get-to-address
- Reorder notification form fields.
- Refactors and adhoc fixes.
2025-05-09 04:30:30 +05:30
25db57805e
feat(macros): Filter out macro actions from preview to which agent does not have permissions,
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feat(permissions): Seperate our permissions into `src/constants/permissions.js`
2025-04-27 23:09:58 +05:30
Abhinav Raut