Commit Graph

98 Commits

Author SHA1 Message Date
Abhinav Raut 23e6a70844 Allow contacts with different external_user_ids to share email, add enrichment and remove email check from conversation matching 2026-03-28 12:29:44 +05:30
Abhinav Raut 8fd05667ac Improve sidebar semantics, form label hierarchy, and translate remaining hardcoded strings 2026-03-25 00:47:18 +05:30
Abhinav Raut 395a4e80df Refactor ws updates to use direct json payloads instead of prop value pattern.
Add real-time agent availability status updates to widget.

Consolidate multiple WS broadcasts into single calls
2026-03-22 19:34:21 +05:30
Abhinav Raut eb0a7b437d Add page visit tracking to widget
- fix duplicate initialization guard
- notification bell for agents
- Refactor and clean up dead code
- Fixes to pre chat form
- Add new column country to users table
- Update ratelimit pkg to be generic
2026-03-11 03:52:07 +05:30
Abhinav Raut 107f1adb0d fix issues with threading with widget messages
- fix: live chat email inbox not being initialized.
- make launcher logo take entire launcher space.
- New columns last_interaction_sender_id and last_message_sender_id to track who sent last message in conversation
2026-01-18 13:47:07 +05:30
Abhinav Raut 7958d7e212 Merge branch 'main' into feat/live-chat-channel 2026-01-14 00:33:51 +05:30
Abhinav Raut 5b393c2f19 add mention message content to mentioned msg notification 2026-01-11 18:27:55 +05:30
Abhinav Raut 1127d2967b add logo_url support for custom OIDC providers
- add microsoft option for providers
2026-01-11 17:18:19 +05:30
Abhinav Raut e59c31f64e remove unused notification retrieval query and related code
- add missing template in schema.sql
2026-01-09 00:39:44 +05:30
Abhinav Raut 99499b4bcc change notification PKEY type from bigserial -> serial 2026-01-05 16:05:51 +05:30
Abhinav Raut 4bab16c21a feat: user app notification system with bell icon in the sidebar
- notifications for: mention', 'assignment', 'sla_warning', 'sla_breach'
- new table `user_notifications` and migrations for the same.
2026-01-02 01:46:47 +05:30
Abhinav Raut 1aa2d91432 feat: mentions for private notes
- mentioning an agents sends an email to the agent.
- mentioning a team sends an email to to the entire team.
2026-01-01 13:59:34 +05:30
Abhinav Raut 532cd7f563 feat(navigation): add pluralization for navigation items
feat: make data table item names clickable.

fix(conversation): focus reply box editor on conversation change

fix(conversation): focus editor on tab change in ReplyBoxContent

fix(conversation): update conversation list item to use router-link

fix(conversation): update message bubble to use router-link for author

fix(conversation): update last interaction fields on message insert

fix(conversation): add last interaction fields to conversation model

fix(conversation): update SQL queries to include last interaction fields

feat(migrations): add migration for last interaction fields in conversations

fix(schema): update schema to include last interaction fields in conversations
2025-12-31 12:34:04 +05:30
Abhinav Raut ddddf04fb6 feat: Shared views for agents and specific teams and admin pages to manage shared views.
- Log activity for password set and role permission changes.
- Fix agent permissions not changing when a role is modified / deleted.
2025-12-27 13:57:21 +05:30
Abhinav Raut 064a73ba4b feat: add conversations:read_team_all permission to allow agents to see conversations assigned to their team, regardless of whether an agent is assigned or not.
- Allow all SLAs to be fetched without permission checks.

Ref #203
2025-12-26 19:57:45 +05:30
Abhinav Raut 36e03c14d7 Merge branch 'main' into fix/reply-draft-persistence 2025-12-24 00:32:52 +05:30
Abhinav Raut 6bcc16e541 feat: along with editor content also save attachments and macro actions in drafts 2025-12-21 23:37:33 +05:30
Abhinav Raut cf67b9679d add missing migrations
check if drafts are dirty before saving draft
2025-12-21 21:04:43 +05:30
Abhinav Raut 59dd3dcda7 fix: make conversation last seen timestamp and unread counts per agent, right now its global.
adds new table `conversation_last_seen`
Migrations for v0.8.5

Remove col `assignee_last_seen_at` from schema
2025-12-13 01:22:59 +05:30
csr4422 cabd7af5fb Add conversation_drafts table for draft reply storage 2025-12-10 17:53:48 +05:30
Abhinav Raut aae8d1f793 Consider visitors and contacts same, as the only difference is that visitors are not authenticated.
Show a warning in sidebar when a conversation with a visitor is opened.

Move string.js utils to shared-ui utils

Modify user fetch queries to allow optional filter by multiple user types not just one.

Fix capitalizaiton for live chat en translations
2025-10-05 12:28:47 +05:30
Abhinav Raut bf1cf025e0 Merge branch 'main' into feat/live-chat-channel 2025-10-04 13:38:42 +05:30
Abhinav Raut 16ca6b6df7 Send batched unread messages in conversation continuity email after contact has not seen a conversation for configured amount of time, instead of sending a single message immediately when contact is disconnected on websocket.
Make the batching interval and time threshold for unread messages configurable
2025-10-03 01:54:17 +05:30
Abhinav Raut d7067bce7d feat: add email fallback / continutiy inbox feature for live chat inbox 2025-09-21 00:51:19 +05:30
Abhinav Raut 6f300bb073 Fix: Contact form displays countries with the same calling code incorrectly.
For example, when a user selects the USA, the form also shows Canada, as both share the +1 calling code.

Rename column from `phone_number_calling_code` to `phone_number_country_code`.

Feat: Show the calling code alongside the country flag in the contact form for the selected country. Previously, only the flag was displayed.
2025-09-14 19:36:30 +05:30
Abhinav Raut 007c332a7d remove font-medium from data table columns in all data tables
- Remove permissions requirement for GET on roles
2025-09-09 23:22:08 +05:30
Abhinav Raut ed448055ed fix: newly created conversation not being added to the conversation list, simplify chat conversation SQL queries.
- add indexes to make conversation unread message count faster
2025-08-26 03:03:34 +05:30
Abhinav Raut 4beab72a11 feat: add external user ID support and secret field for inboxes.
Update user and inbox models, queries, and migrations
2025-07-20 16:42:03 +05:30
Abhinav Raut 8ee81c2d64 feat: Widget dark mode and chat reply expectation message in chat title.
feat: Add HTTP utility functions for trusted origin checks

feat: Implement typing status broadcasting for live chat clients and agents.

feat: Add support for signed URLs in media manager

fix: Update database migration to handle duplicate visitors with same email address.

feat: Add conversation subscription and typing message models for WebSocket communication

feat: Implement conversation subscription management in WebSocket hub this is used for broadcasting typing indicator.

feat: Revamp widget JavaScript to improve mobile responsiveness and show unread messages if any.
2025-07-17 01:06:54 +05:30
Abhinav Raut 61a70f6b52 clean up live chat
move last message details in the `meta` JSONB column of conversations
2025-07-06 18:46:54 +05:30
Abhinav Raut 5b6a58fba0 wip: intercom like live chat with chat widget
- new vue app for serving live chat widget, created subdirectories inside frontend dir `main` and `widget`
- vite changes for both main app and widget app.
- new backend live chat channel
- apis for live chat widget
2025-06-29 04:59:55 +05:30
Abhinav Raut 2322ec33b0 update admin role permissions to include webhooks:manage permission 2025-06-19 01:00:36 +05:30
Abhinav Raut f613cc237b fix schema file 2025-06-16 23:49:41 +05:30
Abhinav Raut c37258fccb feat: API key management for agents, api keys can now be generated for any agent in libredesk allowing programmatic access.
- Added endpoints to generate and revoke API keys for agents.
- Updated user model to include API key fields.
- Update authentication middleware to support API key validation.
- Modified database schema to accommodate API key fields.
- Updated frontend to manage API keys, including generation and revocation.
- Added localization strings for API key related messages.
2025-06-16 23:45:00 +05:30
Abhinav Raut 88d719ec4f fix remove unncessary indexes on webhooks table 2025-06-15 13:10:19 +05:30
Abhinav Raut 981372ab86 wip webhooks 2025-06-13 02:17:00 +05:30
Abhinav Raut 012de059e7 fix: remove conflicting constraints on NOT NULL columns in applied_slas and csat_responses tables, update constraints for csat_responses and applied_slas tables to cascade deletes instead 2025-06-08 11:50:22 +05:30
Abhinav Raut 8bc0cce993 fix: update default values for visible_when column in macros table 2025-06-03 04:08:29 +05:30
Abhinav Raut f6e2fc1956 feat: allow sending attachments in new conversations
- replace existing combobox selects with common component selectcombobox.vue
2025-06-03 04:03:16 +05:30
Abhinav Raut 975577555d WIP: allow setting macro in new conversations along with attachments
- new composable useFileUpload.js
2025-06-02 03:56:04 +05:30
Abhinav Raut a9fd4fe2b6 fix: uise existing set next sla deadline sql query and remove duplicate query.
- remove previously added `applied_sla_id` column to conversations table as it was causing cyclic dep
2025-05-26 03:48:41 +05:30
Abhinav Raut 4c766d8ccb wip: next response metric for sla 2025-05-26 03:48:41 +05:30
Abhinav Raut fdeeda8bca fix(schema): Update admin role permissions to include activity logs manage permission 2025-05-17 19:31:31 +05:30
Abhinav Raut 490aaedb48 fix: update activity log types to use agent prefixes for consistency 2025-05-16 23:11:22 +05:30
Abhinav Raut c16144a2bf fix: schema 2025-05-16 23:01:24 +05:30
Abhinav Raut 7f1c2c2f11 feat(wip): activity log / audit log
- single table stores acitivites against entities, actors, timestamps, ip addresses and activity description.
- admin page to view, sort and filter activity logs.
- new `activity_logs:manage` permission
2025-05-16 23:01:24 +05:30
Abhinav Raut 0556318714 set sane defaults for email notification smtp settings 2025-04-28 01:49:12 +05:30
Jonathan Leroy ac61d43688 Add new automations rules filters "Hours since first reply" and "Hours
since last reply"
2025-04-15 20:40:40 +02:00
Abhinav Raut a9f9d368b9 refactor: replace contacts:manage with with more granular permissions like contacts:read_all, contacts:read, contacts:block etc.
fix: filter out unknown permissions from role form while submitting
fix: correct strong password validation logic on reset
refactor: remove contact note update handler as it adds more complexity agents can simply delete note.
feat: new block contact api which required contacts:block perm
2025-04-15 02:23:47 +05:30
Abhinav Raut a0c77bc12e feat: contact notes
refactor:  split code in internal/users/users.go into following files
internal/users/notes.go
internal/users/agent.go
internal/users/contact.go
2025-04-15 02:23:47 +05:30