Commit Graph

96 Commits

Author SHA1 Message Date
Abhinav Raut 1716717536 fix: general fixes to email notification form 2025-01-30 01:49:40 +05:30
Abhinav Raut c9b443960d fix: standardize toast messags in user profile edit 2025-01-30 01:47:35 +05:30
Abhinav Raut 07f4c7f8f9 feat: new public api to get enabled oidc providers for login page. 2025-01-30 01:44:07 +05:30
Abhinav Raut ba8b5736f2 arrange admin sidebar items and set correct permissions for each. 2025-01-29 01:43:32 +05:30
Abhinav Raut 19090b64a5 fix: disallow updating default statuses. 2025-01-29 01:42:56 +05:30
Abhinav Raut d291c3f4b9 feat: conversation reference sequence numbers with optional prefix, adds a postgres function that takes optional prefix and combines the sequence number with it. e.g. TIK100 where TIK is the reference is the prefix and 100 is the sequence number.
- feat: start conversation sequence number from 100.
- fix: enforce consistent ON DELETE behavior across schema relationships.
- fix: prevent application of same SLA to a conversation when assigned team changes.
- fix: Automation apply SLA action use assigned team's working hrs and timezone first and then fallback to workspace timezone and working hours.
- frontend fixes
2025-01-29 00:49:36 +05:30
Abhinav Raut 96564595d7 feat: previous conversations in conversation sidebar
- UI improvements in Conversation sidebar.
2025-01-25 18:25:14 +05:30
Abhinav Raut 140dae305c feat: max active conversation auto assignement limits to agents 2025-01-25 16:40:11 +05:30
Abhinav Raut fddd40bd11 fix: web socket reconnection. 2025-01-25 16:39:14 +05:30
Abhinav Raut d5f419efda fix: different autmation rule fields for different types of automation rules, as conversation update and time triggers don't need conversation content & subject. 2025-01-25 15:47:08 +05:30
Abhinav Raut 75727dd21b feat[ui]: update message bubble box shadow 2025-01-25 15:45:51 +05:30
Abhinav Raut b952f4c0ea feat[ui]: improvements to agent and contact message bubbles. 2025-01-25 15:45:29 +05:30
Abhinav Raut f25f555821 feat[ui]: updates to reset,set password and user login pages. 2025-01-25 15:45:04 +05:30
Abhinav Raut 8b3b5a286c feat: filter out actions for macros as automations has more actions available than macros.
- css fixes to reply box
- fix incorrect variant for toaster.
2025-01-25 04:02:43 +05:30
Abhinav Raut 52e401c601 feat: email cc and bcc in conversation replies
- feat: adds cc and bcc inputs in conversation text editor.
- feat: mask conversation id in api responses.
- customize shadnc dialog to hide close button & cross icon.
2025-01-25 03:47:17 +05:30
Abhinav Raut 3c71ab35ff Feat: Add SLAs per team
- Feat: Provide the ability to change SLAs for conversations; this will start a new deadline calculation from the time the SLA is set.
2025-01-24 04:34:51 +05:30
Abhinav Raut 8ded2692a3 feat: ability to unassign converstions, new uassigned dropdown options in conversations sidebar for teams and users. 2025-01-23 01:51:22 +05:30
Abhinav Raut ac6e2791d5 feat: add deletion confirmation dialogs to admin actions
Adds alert dialog confirmations before deleting items across admin menus:
- Roles
- Teams
- Users
- Templates
- SLA policies
- OIDC providers
- Business hours
- Status
- Inboxes
- Automation rules
2025-01-23 01:04:24 +05:30
Abhinav Raut 50188352a5 fix: Use SyncedEnforcer in casbin, fixes panics.
feat: store user roles in user roles table, drops the roles table on users table.
feat: standardize column names in schema, renames disabled bool to enables.
- vue router fixes to allow components / pages to rerender after creating an object in db.
- minor fixes and refactors.
2025-01-22 03:40:32 +05:30
Abhinav Raut 561ee1b760 fix: Full screen editor
- fix: z-index of command box when full screen editor is open.
- fix: templates form
- rename route meta
- updates default status constants.
2025-01-21 02:40:46 +05:30
Abhinav Raut 94b39fc0fd feat: views now don't need the inbox type value on which the filters have to be applied, it generates dynamic sql based on the user permissions and filters them 2025-01-21 02:36:43 +05:30
Abhinav Raut 16b6ad96ea refactor[backend]: pick worker counts and intervals from config. 2025-01-20 02:13:44 +05:30
Abhinav Raut 2ac8fcfd21 fix: csat toggle in inbox form. 2025-01-20 01:08:15 +05:30
Abhinav Raut 0c01b53b09 feat(conversations): add trigram index for searching ref numbers
feat(messages): add trigram index for text content search
- feat: UI animations for conversation and messages list.
- Simplify websocket updates.
2025-01-19 23:10:53 +05:30
Abhinav Raut 87c14aa15d feat: Macros, macros not completely replace canned responses as they do the same job as canned repsonse.
- tiptap editor fixes for hardlines.
- set app font to jakarta, fix shadcn components having a different font.
- UI improvements on /admin
- UI improvements on inbox tab.
2025-01-17 04:57:01 +05:30
Abhinav Raut 0a3cca75f5 style: set inter as default font. 2025-01-12 20:43:03 +05:30
Abhinav Raut b7fae611ee fix: text editor text not being cleared after sending a messge
refactors and removes unncessary props / states in editor and parent.
2025-01-12 20:42:27 +05:30
Abhinav Raut 6c4ed53e85 refactor: use new comobox in rule condition editor 2025-01-12 20:38:23 +05:30
Abhinav Raut 92b614ddf6 feat[automation]: ability to drag and drop automation rule and set their execution order
- feat[automation]: execution mode for automations to execute the first matching rule or run all.
- Refactor automations to use fields, values, operator and select options from @/consts @/composables
- Refactor view filters to use the pick fields, values, operator, select options from @/consts @/composables
- feat: Move from yarn to pnpm!
- feat: Custom component ComboBox, replaces convo sidebar inputs with  combo
box.
- feat: initialize stores on app load to avoid multiple API calls by storing data in Pinia.
- change app fontm trying diff fonts.
- Keep side bar menu items by default open in inboxes .
2025-01-12 06:20:45 +05:30
Abhinav Raut 59d1f05d53 switch to pnpm 2025-01-11 21:41:32 +05:30
Abhinav Raut fd6f3ca6d1 fix: quill editor margin 2025-01-11 21:25:18 +05:30
Abhinav Raut 515c96af30 fix[frontend]: conversation commands showing up when there's no conversation open.
- update binary name in make file.
2025-01-10 04:18:05 +05:30
Abhinav Raut 252c91cb3c feat: emojis for teams 2025-01-10 04:08:00 +05:30
Abhinav Raut 8596807e56 feat: emoji picker
- fix: Fatal issued during inbox reload instead return errors.
- rename functions in inbox pkg to reflect purpose.
- rename page titles on router.
- remove iconify.
2025-01-10 03:48:03 +05:30
Abhinav Raut f30a7f07d0 feat: keyboard shortcuts to send message in a conversations (CTRL + Enter) to send, enter for newline.
- feat: button to show/hide quoted text of incoming emails.
- fix: logout redirect
- remove hardcoded user login info.
- add libredesk.io to webtemplate footer
2025-01-10 02:46:14 +05:30
Abhinav Raut 98537825e9 feat: AI clean up of agent responses, adds new ai package
- feat: full screen tiptap editor, esentially two editors that attempt to keep their state in sync.
- moves tiptap editor menu bar to to show up as a bubble once text is selected.
- Layout fixes and improvements.
- Improves /reports/overview charts and cards.
2025-01-09 05:01:33 +05:30
Abhinav Raut d8e29b569f feat: conversation snooze
feat: command menu on press ctrl + k
feat: CSAT email when a conversation is marked resolved.
feat(AI) ✨ agent message rewriting with OpenAI prompts
2025-01-08 06:34:28 +05:30
Abhinav Raut 7f4f8ecf66 fix[frontend]: sidebar active state
- replace conversation sidebar with shadcn sidebar
- refactor: rename and simplify permissions for better clarity and usability
- WIP - Snoozing of conversations and UI.
2025-01-07 04:23:27 +05:30
Abhinav Raut caf8e7d34d WIP: MVP with shadcn sidebar
- csat
- SLA
- email notification templates
2025-01-06 02:39:44 +05:30
Abhinav Raut 48e89dc4b9 feat: hot reload package configs on change, no binary restart needed
- feat: soft deletion for users, inboxes, teams, and tags
- Rename tables and queries.
2024-11-13 01:47:16 +05:30
Abhinav Raut 9cd8aae3dc feat: button to scroll to the bottom of message list
- feat: show new messages in conversation count when user has scrolled to older messages
- feat: Events in conversation update automation rules
- feat: use prop vee-validate validations in `SelectTag` custom component and changes to enable use of vee-validate
- Adds new column events in automation rules
- Delete unlinked messages media files periodically.
2024-11-11 03:37:28 +05:30
Abhinav Raut 97172f88e0 chore: change icon for rule and action box
- adds rounded-lg border to action box.
2024-11-06 02:51:49 +05:30
Abhinav Raut d77756476e fix: Ticks of bar charts.
- Update shadcn charts.
- Refactors user store.
- Fix: pagination incorrect total pages.
- Comestic changes and cleanups.
- Fixes toaster not working in OuterApp.vue.
- Allow complete from address in notification settings from address form field.
2024-11-06 02:44:02 +05:30
Abhinav Raut a530f36f65 fix: bugs in conversation list filters getting applied without clicking the apply button
- Refactor: Make status and priority a subpackage of conversations package
- Refactor: Remove hardcoded priority array
- Fixes to query builder.
- Feat: set Favicon from the general app settings
2024-11-04 02:03:55 +05:30
Abhinav Raut 586c7355f9 feat: new automation fields for conversations - hours since created, hours since resolved.
- feat: adds new actions - send private note, send reply.
- minor fixes.
2024-11-03 21:47:47 +05:30
Abhinav Raut b693fc7bf0 fix: remove toast from conversation list errors. 2024-11-03 03:30:40 +05:30
Abhinav Raut 4f4d79409c fix: pagination, adds total pages count and total rows count to results. 2024-11-03 01:35:16 +05:30
Abhinav Raut ed314eb1a5 feat: reset password flow
- feat: notification emails including - welcome email, assigned conversation email, reset password email.
- feat: adds outer app component which does not have a navbar
- feat: improve email templating, adds contact and conversations fields to email template
- fix: evaluator - ensure "contains" checks evaluate individual tokens in the string rather than the entire string.
- feat: logo URL for the app in general settings.
- General fixes and refactors.
- fix: hide trailing prose mirror line breaks.
2024-11-03 00:40:51 +05:30
Abhinav Raut 4d67aa463f feat: Adds support for <a> tags in tiptap editor content
- feat: adds new tiptap extension - `@tiptap/extension-link`
-  Fix: show rendered text instead of HTML in canned responses list preview
2024-10-24 20:07:23 +05:30
Abhinav Raut f1b4007d7d fix: email channel content not being rendered in template
- fix: resolved_at, closed_at timestamps getting cleared.
- feat: generic code editor for Email templates
- feat: Quill editor for canned responses
- Refactor: to reuse forms across /admin/conversations components
- Update sample toml remove unused key.
- Fix: multiple system user pass prompts when setting up for the first time
- Remove unused file session.go
- Fix: Inline images showing up in reply box as an attachment
- Update vite config to proxy requests to `/uploads`
2024-10-24 19:19:01 +05:30