Widget:
- home background stays pinned while the content scrolls, fade sits on it
- one radius and shadow scale across cards, buttons and inputs
- live search in the help tab with a "no results" state
- attachment-only messages show "Image" in the conversation preview
- launcher and panel use the same shadows as the header
Admin:
- preview column is a fixed width so zoom does not resize it, hidden on small screens
- preview matches the real widget again
- search spinner replaces the magnifier instead of covering the page
Fixes:
- deleting a proactive message did nothing, the dialog cleared the pending
id before the handler read it
- an inbox created through the API could not be saved from the form, it
jumped to the pre-chat tab with no error
Adds livechatWidgetTabs.cy.js covering the proactive message and help
center tabs.
Custom HTTP tools now get more identity context. Each call sends the
contact id, contact type, conversation UUID, and inbox id as headers,
and the contact email is read live per call instead of snapshotting it
at run start.
set_contact_email is no longer blocked once an email is known. A
customer who gives a different email (for example after their account
could not be found) can now correct it. Changing the email clears the
verification flag and any pending code first, so a failed clear can
never leave the conversation verified against an unproven address. The
prompt and tool descriptions were updated to guide this flow.
Also fixes some widget and admin UI issues: prechat form validation
now handles required numbers, checkboxes, and links correctly; tool
header rows keep stable keys so removing a row does not shuffle inputs;
the verification toggle uses form state directly; and the livechat
inbox form shows the inbox UUID with a copy button.
Thread context through provider calls so cancelled requests stop retrying, make snippet delete and FAQ review transitions atomic, cap provider response reads, guard stale AI replies and copilot responses from overwriting newer conversation state, and stop logging raw search queries and chunk content.
A single-file page to test the livechat widget's JWT contact auth locally. Signs an HS256 token in the browser from an editable payload and loads the widget with it.
Medium (title + short body):
add WIP autonomous AI agent
New internal/aiagent package runs AI assistants that reply to customers
on conversations assigned to them, grounded on a knowledge base. Also mines
resolved conversations for FAQ suggestions. Adds admin UI and the v2.7.0
schema. Still work in progress.
Abhinav Raut