Preserve existing template fields while sharing conversation data across customer emails and agent alerts. Use the system layout for automation alerts and add regression coverage for notification delivery and conversation switching.
Opening a conversation used to mark it read even when the agent never scrolled to the new messages or the tab was in the background. Reply notifications in the bell also stayed unread after the agent read the reply.
Now the browser tells the server which message the agent saw. It only does this when the end of the thread is on screen and the tab has focus. The server moves the agent's last seen time forward to that message and never back.
A reply notification counts as read when the agent's last seen time is at or after the reply. "Mark as unread" marks the old reply notifications read first, so the bell stays the same.
Reply emails and pushes wait a little before sending. They are skipped if the agent already read the message or can no longer see the conversation.
Map the generated search_tsv column on the Article struct so RETURNING *
scans stop failing on article create/update. Store /uploads paths without
the base URL (editor inserts them relative, backend strips as backstop).
Start the cleanup workers 60s after boot instead of 10s.
Final review pass before taking the AI agent branch live.
Knowledge base:
- Text not wrapped in a block tag was never collected, so prose around a
table or list never reached the index. The assistant answered "no
relevant information" for questions the snippet covered.
- Blocks over the token limit were truncated and the remainder dropped. They
are split into several chunks now.
- Trimming an oversized block ran one rune at a time and re-tokenized the
whole string each step. A large table took minutes. It uses a binary
search now.
- Overlap text was not escaped, so a sentence containing markup swallowed
the rest of the chunk.
- SVG and template text no longer reaches the index.
AI agent:
- Verification codes are capped per address and per conversation. The cap
was per conversation only, so a customer correcting a mistyped email was
told to check an inbox that never got a code.
- Livechat verification sends synchronously. A queued send returned nil even
when SMTP failed, so a failure counted as a sent code.
- Queued jobs drain on shutdown and hand off to a human instead of being
dropped with no reply.
- Deleting an assistant no longer moves resolved and closed conversations
into the fallback team.
- Image decode is capped at 25 MP. The old bound allowed a 400 MB decode per
attachment.
Auth and admin:
- A blank OIDC client secret no longer overwrites the stored one. Blank id
or secret is rejected instead.
- OIDC token exchange uses the SSRF guarded client with a timeout.
- Renaming a tool auth header no longer attaches the secret of whichever row
now sits at that position.
- Clearing embedding dimensions no longer refills 1536 on the next load,
which pushed a wrong value to the provider on the next save.
- Copilot conversation lookups filter by access before capping at 10.
More polishes to notif panel
Add `You` for current agent in select combobox.
Remove unncesary checks for existing notifications while marking it as read.
Send oldest SLA notifcation first (update sql query)
- reload app settings when notification settings are changed to trigger admin banner prompting user to restart app
- remove unncessary dummy password check before retaining passwords as an empty password check is enough.
- feat: notification emails including - welcome email, assigned conversation email, reset password email.
- feat: adds outer app component which does not have a navbar
- feat: improve email templating, adds contact and conversations fields to email template
- fix: evaluator - ensure "contains" checks evaluate individual tokens in the string rather than the entire string.
- feat: logo URL for the app in general settings.
- General fixes and refactors.
- fix: hide trailing prose mirror line breaks.
- feat: sets inter as the app font
- feat: update colour theme
- remove unncesary redirects after form is saved
- feat: addsconv reference number in information accordion
- feat: adds reference number filter to conversation list
- feat: adds title for router components
- chore: remove unused uuid columns from tables
- fixes issues in auth redirect to login, by making simple session cookie auto create = true.
- fixes issues with conversation tab filters WS subscription.
- fixes nulls returned for empty team list in handlers
- fixes logout btn not working.
- fixes charts error when there's no data returned from the API.
- Updates schema.sql
Abhinav Raut