Resolved the AI embedding conflicts by keeping this branch's generic embedSource path and layering main's tag indexing on top. Search now covers snippets and help articles, tags stay excluded. Dropped SetContentID since main's link-message-media query stamps content_id itself.
Message attachments and inline images are now linked with a single UPDATE
that runs in the same transaction as the message insert, so a failure can no
longer leave media orphaned. The inline content_id is stamped by the query
itself, and inlineContentID lowercases the uuid to match it - an uppercase
hex uuid in an image URL used to save a cid the DB never matched, so the
image rendered broken. Drops the now unused Attach and SetContentID.
Agents can now publish a public knowledge base per help center.
Backend:
- new internal/helpcenter package for help centers, collections and articles
- admin JSON API behind a new help_center:manage permission
- public /hc/{slug} pages, JSON API, search and sitemap, all rate limited
- migration v2.7.0 for the new tables
AI:
- published articles with the AI flag on get embedded, so the agent answers
from them. Unpublishing or clearing the flag removes the embeddings.
Media:
- media rows now carry a private flag. Help article images are public so the
public pages can serve them without auth, and only agents with
help_center:manage can upload them.
Frontend:
- admin help center list, tree view and article editor
- the old TextEditor is split into ArticleEditor and ConversationEditor over a
shared useTextEditor composable, so article-only tools like callouts,
collapsibles and YouTube embeds stay out of the reply box
First part of GDPR support (#244): the right to erasure and the right
to access.
- DELETE /api/v1/contacts/{id} permanently deletes a contact or
visitor. Conversations, messages, notes, and participants go with it
via DB cascades. The avatar file is removed too.
- GET /api/v1/contacts/{id}/export downloads a JSON file with
everything stored about the contact: profile, custom attributes, and
all conversations with their messages. Private notes stay internal.
- Both actions are gated by new permissions (contacts:delete,
contacts:export), granted to Admin in migration v2.6.0, and recorded
in the activity log with actor and IP.
- Contact page gets Export data and Delete contact buttons, with a
confirm dialog for delete.
- The unlinked media cleaner now also removes attachment files whose
message no longer exists. Before this, deleting a conversation left
its attachments on disk forever.
- Update all SQL queries to add missing columns
- Update the create conversation API to allow setting the initiator of a conversation. For example, we might want to use this API to create a conversation on behalf of a customer, with the first message coming from the customer instead of the agent. This param allows this.
- Minor refactors and clean up
- Tidy go.mod
- Rename structs to reflect purpose
- Create focus structs for scanning JSON payloads for clarity.
- fix: content id check for attachments, as content id is not globally unqiue.
- fix: send missing websocket updates to the fronend on conversation status update.
- refactor: combine get media by id and uuid into a singlequery
- feat: start conversation sequence number from 100.
- fix: enforce consistent ON DELETE behavior across schema relationships.
- fix: prevent application of same SLA to a conversation when assigned team changes.
- fix: Automation apply SLA action use assigned team's working hrs and timezone first and then fallback to workspace timezone and working hours.
- frontend fixes
- feat: show new messages in conversation count when user has scrolled to older messages
- feat: Events in conversation update automation rules
- feat: use prop vee-validate validations in `SelectTag` custom component and changes to enable use of vee-validate
- Adds new column events in automation rules
- Delete unlinked messages media files periodically.
- adds /compact apis for fetching teams and users
- adds form field to allow admin to set user password.
- fix: inline images for incoming email.
- save content id & disposition for each media.
- Update to schema.sql
Abhinav Raut