diff --git a/cmd/agent_import.go b/cmd/agent_import.go
new file mode 100644
index 00000000..3d0a09df
--- /dev/null
+++ b/cmd/agent_import.go
@@ -0,0 +1,218 @@
+package main
+
+import (
+	"encoding/csv"
+	"fmt"
+	"strings"
+
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/abhinavxd/libredesk/internal/stringutil"
+	"github.com/valyala/fasthttp"
+	"github.com/zerodha/fastglue"
+)
+
+// handleImportAgents handles CSV upload and starts import job
+func handleImportAgents(r *fastglue.Request) error {
+	var app = r.Context.(*App)
+
+	file, err := r.RequestCtx.FormFile("file")
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.required", "name", "{globals.terms.file}"), nil, envelope.InputError)
+	}
+
+	fileContent, err := file.Open()
+	if err != nil {
+		app.lo.Error("error opening uploaded file", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusInternalServerError, app.i18n.Ts("globals.messages.errorReading", "name", "{globals.terms.file}"), nil, envelope.GeneralError)
+	}
+	defer fileContent.Close()
+
+	reader := csv.NewReader(fileContent)
+	reader.TrimLeadingSpace = true
+	records, err := reader.ReadAll()
+	if err != nil {
+		app.lo.Error("error parsing CSV", "error", err)
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.Ts("globals.messages.invalid", "name", "{globals.terms.csvFile}"), nil, envelope.InputError)
+	}
+
+	if len(records) < 2 {
+		return r.SendErrorEnvelope(fasthttp.StatusBadRequest, app.i18n.T("importer.csvMustContainHeadersAndData"), nil, envelope.InputError)
+	}
+
+	err = app.importer.Submit("agents", func() error {
+		return processAgentImport(app, records)
+	})
+
+	if err != nil {
+		return r.SendErrorEnvelope(fasthttp.StatusConflict, app.i18n.T("importer.importAlreadyInProgress"), nil, envelope.GeneralError)
+	}
+
+	return r.SendEnvelope(true)
+}
+
+// handleGetAgentImportStatus returns current import status
+func handleGetAgentImportStatus(r *fastglue.Request) error {
+	var app = r.Context.(*App)
+	status, err := app.importer.GetStatus("agents")
+	if err != nil {
+		return sendErrorEnvelope(r, err)
+	}
+	return r.SendEnvelope(status)
+}
+
+func processAgentImport(app *App, records [][]string) error {
+	// Parse headers
+	headerMap := make(map[string]int)
+	for i, h := range records[0] {
+		headerMap[strings.TrimSpace(strings.ToLower(h))] = i
+	}
+
+	// Validate required columns
+	required := []string{"first_name", "last_name", "email", "roles"}
+	for _, col := range required {
+		if _, ok := headerMap[col]; !ok {
+			return fmt.Errorf("missing required column: %s", col)
+		}
+	}
+
+	// Fetch valid teams and roles once
+	allTeams, err := app.team.GetAll()
+	if err != nil {
+		return fmt.Errorf("failed to fetch teams: %v", err)
+	}
+
+	allRoles, err := app.role.GetAll()
+	if err != nil {
+		return fmt.Errorf("failed to fetch roles: %v", err)
+	}
+
+	validTeams := make(map[string]bool)
+	for _, t := range allTeams {
+		validTeams[t.Name] = true
+	}
+
+	validRoles := make(map[string]bool)
+	for _, r := range allRoles {
+		validRoles[r.Name] = true
+	}
+
+	// Initialize import
+	total := len(records) - 1
+	app.importer.UpdateCounts("agents", total, 0, 0)
+	app.importer.AddLog("agents", fmt.Sprintf("Starting import of %d agents", total))
+
+	// Process each row
+	for i, record := range records[1:] {
+		rowNum := i + 1
+
+		// Parse fields
+		firstName := getField(record, headerMap, "first_name")
+		lastName := getField(record, headerMap, "last_name")
+		email := strings.TrimSpace(strings.ToLower(getField(record, headerMap, "email")))
+		rolesStr := getField(record, headerMap, "roles")
+		teamsStr := getField(record, headerMap, "teams")
+
+		// Validate required fields
+		if firstName == "" || lastName == "" || email == "" || rolesStr == "" {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - missing required fields", rowNum))
+			continue
+		}
+
+		// Validate email format
+		if !stringutil.ValidEmail(email) {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - invalid email format", rowNum))
+			continue
+		}
+
+		// Parse and validate roles
+		roles := parseList(rolesStr)
+		if len(roles) == 0 {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - at least one role required", rowNum))
+			continue
+		}
+
+		invalidRoles := findInvalid(roles, validRoles)
+		if len(invalidRoles) > 0 {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - invalid role(s): %s", rowNum, strings.Join(invalidRoles, ", ")))
+			continue
+		}
+
+		// Parse and validate teams (optional)
+		teams := parseList(teamsStr)
+		if len(teams) > 0 {
+			invalidTeams := findInvalid(teams, validTeams)
+			if len(invalidTeams) > 0 {
+				app.importer.UpdateCounts("agents", 0, 0, 1)
+				app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - invalid team(s): %s", rowNum, strings.Join(invalidTeams, ", ")))
+				continue
+			}
+		}
+
+		// Check if agent already exists
+		if _, err := app.user.GetAgent(0, email); err == nil {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - email already exists", rowNum))
+			continue
+		}
+
+		// Create agent
+		agent, err := app.user.CreateAgent(firstName, lastName, email, roles)
+		if err != nil {
+			app.importer.UpdateCounts("agents", 0, 0, 1)
+			app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - failed to create agent", rowNum))
+			continue
+		}
+
+		// Assign teams (if provided)
+		if len(teams) > 0 {
+			if err := app.team.UpsertUserTeams(agent.ID, teams); err != nil {
+				app.importer.UpdateCounts("agents", 0, 0, 1)
+				app.importer.AddLog("agents", fmt.Sprintf("Row %d: Error - team assignment failed", rowNum))
+				continue
+			}
+		}
+
+		app.importer.UpdateCounts("agents", 0, 1, 0)
+		app.importer.AddLog("agents", fmt.Sprintf("Row %d: Created agent %s (%s)", rowNum, agent.FullName(), agent.Email.String))
+	}
+
+	// Final summary
+	status, _ := app.importer.GetStatus("agents")
+	app.importer.AddLog("agents", fmt.Sprintf("Import completed: %d of %d successful, %d failed",
+		status.Success, status.Total, status.Errors))
+
+	return nil
+}
+
+func getField(record []string, headerMap map[string]int, name string) string {
+	if idx, ok := headerMap[name]; ok && idx < len(record) {
+		return strings.TrimSpace(record[idx])
+	}
+	return ""
+}
+
+func parseList(s string) []string {
+	s = strings.ReplaceAll(s, ";", ",")
+	parts := strings.Split(s, ",")
+	var result []string
+	for _, part := range parts {
+		if trimmed := strings.TrimSpace(part); trimmed != "" {
+			result = append(result, trimmed)
+		}
+	}
+	return result
+}
+
+func findInvalid(items []string, validMap map[string]bool) []string {
+	var invalid []string
+	for _, item := range items {
+		if !validMap[item] {
+			invalid = append(invalid, item)
+		}
+	}
+	return invalid
+}
diff --git a/cmd/handlers.go b/cmd/handlers.go
index 59107802..d6008da4 100644
--- a/cmd/handlers.go
+++ b/cmd/handlers.go
@@ -126,6 +126,8 @@ func initHandlers(g *fastglue.Fastglue, hub *ws.Hub) {
 	g.POST("/api/v1/agents", perm(handleCreateAgent, "users:manage"))
 	g.PUT("/api/v1/agents/{id}", perm(handleUpdateAgent, "users:manage"))
 	g.DELETE("/api/v1/agents/{id}", perm(handleDeleteAgent, "users:manage"))
+	g.POST("/api/v1/agents/import", perm(handleImportAgents, "users:manage"))
+	g.GET("/api/v1/agents/import/status", perm(handleGetAgentImportStatus, "users:manage"))
 	g.POST("/api/v1/agents/{id}/api-key", perm(handleGenerateAPIKey, "users:manage"))
 	g.DELETE("/api/v1/agents/{id}/api-key", perm(handleRevokeAPIKey, "users:manage"))
 	g.POST("/api/v1/agents/reset-password", tryAuth(handleResetPassword))
diff --git a/cmd/init.go b/cmd/init.go
index 1859b4b6..ba214c82 100644
--- a/cmd/init.go
+++ b/cmd/init.go
@@ -26,6 +26,7 @@ import (
 	"github.com/abhinavxd/libredesk/internal/conversation/status"
 	"github.com/abhinavxd/libredesk/internal/csat"
 	customAttribute "github.com/abhinavxd/libredesk/internal/custom_attribute"
+	"github.com/abhinavxd/libredesk/internal/importer"
 	"github.com/abhinavxd/libredesk/internal/inbox"
 	"github.com/abhinavxd/libredesk/internal/inbox/channel/email"
 	imodels "github.com/abhinavxd/libredesk/internal/inbox/models"
@@ -954,6 +955,14 @@ func initUserNotification(db *sqlx.DB, i18n *i18n.I18n) *notifier.UserNotificati
 	return m
 }
 
+// initImporter inits the importer manager.
+func initImporter(i18n *i18n.I18n) *importer.Importer {
+	return importer.New(importer.Opts{
+		Lo:   initLogger("importer"),
+		I18n: i18n,
+	})
+}
+
 // initNotifDispatcher initializes the notification dispatcher.
 func initNotifDispatcher(userNotification *notifier.UserNotificationManager, outbound *notifier.Service, wsHub *ws.Hub) *notifier.Dispatcher {
 	return notifier.NewDispatcher(notifier.DispatcherOpts{
diff --git a/cmd/main.go b/cmd/main.go
index 8e2267d5..53c083bb 100644
--- a/cmd/main.go
+++ b/cmd/main.go
@@ -34,6 +34,7 @@ import (
 	"github.com/abhinavxd/libredesk/internal/conversation"
 	"github.com/abhinavxd/libredesk/internal/conversation/priority"
 	"github.com/abhinavxd/libredesk/internal/conversation/status"
+	"github.com/abhinavxd/libredesk/internal/importer"
 	"github.com/abhinavxd/libredesk/internal/inbox"
 	"github.com/abhinavxd/libredesk/internal/media"
 	"github.com/abhinavxd/libredesk/internal/oidc"
@@ -102,6 +103,7 @@ type App struct {
 	customAttribute  *customAttribute.Manager
 	report           *report.Manager
 	webhook          *webhook.Manager
+	importer         *importer.Importer
 
 	// Global state that stores data on an available app update.
 	update *AppUpdate
@@ -256,6 +258,7 @@ func main() {
 		conversation:     conversation,
 		automation:       automation,
 		businessHours:    businessHours,
+		importer:         initImporter(i18n),
 		activityLog:      initActivityLog(db, i18n),
 		customAttribute:  initCustomAttribute(db, i18n),
 		authz:            initAuthz(i18n),
@@ -317,6 +320,8 @@ func main() {
 	conversation.Close()
 	colorlog.Red("Shutting down SLA...")
 	sla.Close()
+	colorlog.Red("Shutting down importer...")
+	app.importer.Close()
 	colorlog.Red("Shutting down database...")
 	db.Close()
 	colorlog.Red("Shutting down redis...")
diff --git a/frontend/src/api/index.js b/frontend/src/api/index.js
index c83f98ab..6a078f32 100644
--- a/frontend/src/api/index.js
+++ b/frontend/src/api/index.js
@@ -251,6 +251,13 @@ const setPassword = (data) => http.post('/api/v1/agents/set-password', data, {
   }
 })
 const deleteUser = (id) => http.delete(`/api/v1/agents/${id}`)
+const importAgents = (data) =>
+  http.post('/api/v1/agents/import', data, {
+    headers: {
+      'Content-Type': 'multipart/form-data'
+    }
+  })
+const getAgentImportStatus = () => http.get('/api/v1/agents/import/status')
 const createUser = (data) =>
   http.post('/api/v1/agents', data, {
     headers: {
@@ -483,6 +490,8 @@ const deleteAllNotifications = () => http.delete('/api/v1/notifications')
 export default {
   login,
   deleteUser,
+  importAgents,
+  getAgentImportStatus,
   resetPassword,
   setPassword,
   getTags,
diff --git a/frontend/src/components/button/CopyButton.vue b/frontend/src/components/button/CopyButton.vue
new file mode 100644
index 00000000..d9219d2a
--- /dev/null
+++ b/frontend/src/components/button/CopyButton.vue
@@ -0,0 +1,31 @@
+<template>
+  <Button
+    variant="ghost"
+    size="icon"
+    class="h-7 w-7 text-zinc-400 hover:text-white hover:bg-zinc-700"
+    @click="copy"
+  >
+    <Check v-if="copied" class="h-4 w-4 text-green-500" />
+    <Copy v-else class="h-4 w-4" />
+  </Button>
+</template>
+
+<script setup>
+import { ref } from 'vue'
+import { Button } from '@/components/ui/button'
+import { Copy, Check } from 'lucide-vue-next'
+
+const props = defineProps({
+  text: { type: String, required: true }
+})
+
+const copied = ref(false)
+
+const copy = async () => {
+  await navigator.clipboard.writeText(props.text)
+  copied.value = true
+  setTimeout(() => {
+    copied.value = false
+  }, 1500)
+}
+</script>
diff --git a/frontend/src/components/importer/Importer.vue b/frontend/src/components/importer/Importer.vue
new file mode 100644
index 00000000..d4ecc0b1
--- /dev/null
+++ b/frontend/src/components/importer/Importer.vue
@@ -0,0 +1,260 @@
+<template>
+  <div>
+    <Button variant="secondary" @click="openDialog">
+      {{ $t('globals.terms.import') }}
+    </Button>
+
+    <Dialog v-model:open="showDialog">
+      <DialogContent class="sm:max-w-[600px]">
+        <DialogHeader>
+          <DialogTitle>{{
+            $t('globals.messages.import', {
+              name: $t(entityKey, 2).toLowerCase()
+            })
+          }}</DialogTitle>
+        </DialogHeader>
+
+        <div class="space-y-4 py-4">
+          <div v-if="!loading && !status" class="space-y-4">
+            <div
+              @click="$refs.fileInput.click()"
+              class="flex items-center h-10 w-full rounded-md border border-input bg-background px-3 py-2 text-sm cursor-pointer hover:bg-accent hover:text-accent-foreground"
+            >
+              <span class="flex-1 truncate" :class="!file && 'text-muted-foreground'">
+                {{
+                  file
+                    ? file.name
+                    : $t('globals.messages.select', { name: $t('globals.terms.csvFile') })
+                }}
+              </span>
+              <Upload class="h-4 w-4 text-muted-foreground flex-shrink-0" />
+            </div>
+            <input
+              type="file"
+              accept=".csv"
+              @change="onFileSelect"
+              ref="fileInput"
+              class="hidden"
+            />
+
+            <Alert>
+              <AlertTitle>{{ $t('importer.requiredCSVFormat') }}</AlertTitle>
+              <AlertDescription class="mt-2">
+                <div class="bg-muted p-3 rounded text-xs font-mono overflow-x-auto leading-relaxed">
+                  <div>first_name,last_name,email,roles,teams</div>
+                  <div>John,Doe,john@example.com,Agent,Sales</div>
+                  <div>Jane,Smith,jane@example.com,Admin,Support</div>
+                  <div>Bob,Test,bob@example.com,"Agent,Admin",Support</div>
+                </div>
+                <p class="text-xs mt-2 text-muted-foreground">
+                  {{ $t('importer.caseSensitiveNote') }}
+                </p>
+              </AlertDescription>
+            </Alert>
+          </div>
+
+          <!-- Loading spinner -->
+          <div v-if="loading" class="flex justify-center py-8">
+            <Spinner />
+          </div>
+
+          <!-- Logs -->
+          <div v-if="status?.logs?.some((l) => l && l.trim())" class="space-y-4">
+            <div class="space-y-2">
+              <p class="text-sm font-medium">{{ $t('globals.terms.log', 2) }}</p>
+              <Card class="p-0 overflow-hidden">
+                <div class="relative">
+                  <CopyButton :text="status.logs.join('\n')" class="absolute top-2 right-2 z-10" />
+                  <div
+                    class="bg-black text-white p-4 text-xs font-mono min-h-24 max-h-60 overflow-y-auto space-y-1 logs-scroll-container"
+                  >
+                    <div v-for="(log, idx) in status.logs.filter((l) => l && l.trim())" :key="idx">
+                      {{ log }}
+                    </div>
+                  </div>
+                </div>
+              </Card>
+            </div>
+          </div>
+
+          <Alert v-if="error" variant="destructive">
+            <AlertTitle>{{ $t('globals.terms.error') }}</AlertTitle>
+            <AlertDescription>{{ error }}</AlertDescription>
+          </Alert>
+        </div>
+
+        <DialogFooter>
+          <Button v-if="complete" @click="resetAndClose">
+            {{ $t('globals.messages.close') }}
+          </Button>
+          <template v-else>
+            <Button variant="outline" @click="closeDialog" :disabled="loading || status?.running">
+              {{ $t('globals.messages.cancel') }}
+            </Button>
+            <Button @click="startImport" :disabled="!file || loading || status?.running">
+              {{ $t('globals.terms.import') }}
+            </Button>
+          </template>
+        </DialogFooter>
+      </DialogContent>
+    </Dialog>
+  </div>
+</template>
+
+<script setup>
+import { ref, computed, watch, nextTick, onBeforeUnmount } from 'vue'
+import { useI18n } from 'vue-i18n'
+import { Button } from '@/components/ui/button'
+import { Card } from '@/components/ui/card'
+import { Alert, AlertTitle, AlertDescription } from '@/components/ui/alert'
+import {
+  Dialog,
+  DialogContent,
+  DialogHeader,
+  DialogTitle,
+  DialogFooter
+} from '@/components/ui/dialog'
+import { Upload } from 'lucide-vue-next'
+import { Spinner } from '@/components/ui/spinner'
+import CopyButton from '@/components/button/CopyButton.vue'
+import { handleHTTPError } from '@/utils/http'
+import { useEmitter } from '@/composables/useEmitter'
+import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
+
+const { t } = useI18n()
+const emitter = useEmitter()
+
+const props = defineProps({
+  entityKey: { type: String, required: true },
+  uploadFn: { type: Function, required: true },
+  getStatusFn: { type: Function, required: true }
+})
+
+const showDialog = ref(false)
+const file = ref(null)
+const loading = ref(false)
+const status = ref(null)
+const error = ref('')
+const pollInterval = ref(null)
+
+const complete = computed(() => status.value && !status.value.running)
+
+const emit = defineEmits(['import-complete'])
+
+const onFileSelect = (e) => {
+  file.value = e.target.files[0]
+  error.value = ''
+}
+
+const openDialog = async () => {
+  showDialog.value = true
+  loading.value = true
+
+  // Check if import already running
+  try {
+    const res = await props.getStatusFn()
+    if (res.data.data?.running) {
+      startPolling(res.data.data)
+      return
+    }
+  } catch {
+    // no existing import
+  }
+  loading.value = false
+}
+
+const startImport = async () => {
+  if (!file.value) return
+
+  error.value = ''
+  loading.value = true
+
+  const formData = new FormData()
+  formData.append('file', file.value)
+  try {
+    await props.uploadFn(formData)
+    startPolling()
+  } catch (err) {
+    error.value = handleHTTPError(err).message
+    loading.value = false
+    status.value = null
+  }
+}
+
+const fetchStatus = async () => {
+  try {
+    const res = await props.getStatusFn()
+    status.value = res.data.data
+
+    // Auto-scroll logs to bottom
+    scrollLogsToBottom()
+
+    if (!status.value.running) {
+      stopPolling()
+    }
+  } catch (err) {
+    if (err.response?.status !== 404) {
+      emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
+        variant: 'destructive',
+        description: handleHTTPError(err).message
+      })
+    }
+  }
+}
+
+const scrollLogsToBottom = () => {
+  nextTick(() => {
+    const logsContainer = document.querySelector('.logs-scroll-container')
+    if (logsContainer) {
+      logsContainer.scrollTop = logsContainer.scrollHeight
+    }
+  })
+}
+
+const startPolling = async (initialStatus = null) => {
+  if (initialStatus) {
+    status.value = initialStatus
+  } else {
+    await fetchStatus()
+  }
+  loading.value = false
+  pollInterval.value = setInterval(fetchStatus, 1000)
+}
+
+const stopPolling = () => {
+  if (pollInterval.value) {
+    clearInterval(pollInterval.value)
+    pollInterval.value = null
+  }
+}
+
+const closeDialog = () => {
+  showDialog.value = false
+}
+
+const resetAndClose = () => {
+  stopPolling()
+  resetState()
+  showDialog.value = false
+  emit('import-complete')
+}
+
+const resetState = () => {
+  file.value = null
+  loading.value = false
+  status.value = null
+  error.value = ''
+}
+
+onBeforeUnmount(() => {
+  stopPolling()
+})
+
+// Reset state when dialog is closed
+watch(showDialog, (open) => {
+  if (!open) {
+    stopPolling()
+    resetState()
+  }
+})
+</script>
diff --git a/frontend/src/features/admin/oidc/dataTableColumns.js b/frontend/src/features/admin/oidc/dataTableColumns.js
index f0436796..e4ce082a 100644
--- a/frontend/src/features/admin/oidc/dataTableColumns.js
+++ b/frontend/src/features/admin/oidc/dataTableColumns.js
@@ -29,6 +29,15 @@ export const createColumns = (t) => [
       return h('div', { class: 'text-center' }, enabled ? t('globals.messages.yes') : t('globals.messages.no'))
     }
   },
+  {
+    accessorKey: 'created_at',
+    header: function () {
+      return h('div', { class: 'text-center' }, t('globals.terms.createdAt'))
+    },
+    cell: function ({ row }) {
+      return h('div', { class: 'text-center' }, format(row.getValue('created_at'), 'PPpp'))
+    }
+  },
   {
     accessorKey: 'updated_at',
     header: function () {
diff --git a/frontend/src/views/admin/agents/AgentList.vue b/frontend/src/views/admin/agents/AgentList.vue
index 8ed790a9..aa9991c6 100644
--- a/frontend/src/views/admin/agents/AgentList.vue
+++ b/frontend/src/views/admin/agents/AgentList.vue
@@ -1,7 +1,13 @@
 <template>
   <Spinner v-if="isLoading" />
   <div :class="{ 'transition-opacity duration-300 opacity-50': isLoading }">
-    <div class="flex justify-end mb-5">
+    <div class="flex justify-end mb-5 gap-2">
+      <Importer
+        entity-key="globals.terms.agent"
+        :upload-fn="api.importAgents"
+        :get-status-fn="api.getAgentImportStatus"
+        @import-complete="getData"
+      />
       <router-link :to="{ name: 'new-agent' }">
         <Button>{{
           $t('globals.messages.new', {
@@ -27,6 +33,8 @@ import { useEmitter } from '@/composables/useEmitter'
 import { EMITTER_EVENTS } from '@/constants/emitterEvents.js'
 import { useUsersStore } from '@/stores/users'
 import { useI18n } from 'vue-i18n'
+import Importer from '@/components/importer/Importer.vue'
+import api from '@/api'
 
 const isLoading = ref(false)
 const usersStore = useUsersStore()
@@ -59,4 +67,4 @@ const getData = async () => {
     isLoading.value = false
   }
 }
-</script>
+</script>
\ No newline at end of file
diff --git a/frontend/src/views/admin/agents/Agents.vue b/frontend/src/views/admin/agents/Agents.vue
index 1b3bf04d..34bfad43 100644
--- a/frontend/src/views/admin/agents/Agents.vue
+++ b/frontend/src/views/admin/agents/Agents.vue
@@ -5,7 +5,7 @@
     </template>
 
     <template #help>
-      <p>Manage your support agents, their roles and permissions and teams.</p>
+      <p>Manage support agents, roles, permissions and teams.</p>
     </template>
   </AdminPageWithHelp>
 </template>
diff --git a/i18n/en.json b/i18n/en.json
index 4b3d9eca..b21b0160 100644
--- a/i18n/en.json
+++ b/i18n/en.json
@@ -18,8 +18,10 @@
   "globals.terms.permission": "Permission | Permissions",
   "globals.terms.request": "Request | Requests",
   "globals.terms.file": "File | Files",
+  "globals.terms.csvFile": "CSV file | CSV files",
   "globals.terms.actor": "Actor | Actors",
   "globals.terms.page": "Page | Pages",
+  "globals.terms.log": "Log | Logs",
   "globals.terms.activityLog": "Activity log | Activity logs",
   "activityLog.type.agentLogin": "Agent login",
   "activityLog.type.agentLogout": "Agent logout",
@@ -331,6 +333,7 @@
   "globals.messages.upload": "Upload",
   "globals.messages.back": "Back",
   "globals.messages.close": "Close",
+  "globals.messages.import": "Import {name}",
   "globals.messages.apply": "Apply {name}",
   "globals.messages.reset": "Reset {name}",
   "globals.messages.lastNItems": "Last {n} {name} | Last {n} {name}",
@@ -720,5 +723,10 @@
   "contact.notes.help": "Add note for this contact to keep track of important information and conversations.",
   "setup.completeYourSetup": "Complete your setup",
   "setup.createFirstInbox": "Create your first inbox",
-  "setup.inviteTeammates": "Invite teammates"
+  "setup.inviteTeammates": "Invite teammates",
+  "importer.requiredCSVFormat": "Required CSV format",
+  "importer.importCompleted": "Import completed: {success} of {total} successful, {errors} failed",
+  "importer.csvMustContainHeadersAndData": "CSV must contain headers and at least one data row",
+  "importer.importAlreadyInProgress": "Import already in progress",
+  "importer.caseSensitiveNote": "Roles and teams must match exactly (case-sensitive)"
 }
\ No newline at end of file
diff --git a/internal/importer/importer.go b/internal/importer/importer.go
new file mode 100644
index 00000000..6d5a9147
--- /dev/null
+++ b/internal/importer/importer.go
@@ -0,0 +1,178 @@
+package importer
+
+import (
+	"context"
+	"fmt"
+	"sync"
+	"time"
+
+	"github.com/abhinavxd/libredesk/internal/envelope"
+	"github.com/knadh/go-i18n"
+	"github.com/zerodha/logf"
+)
+
+// Job represents the status of an import job.
+type Job struct {
+	Running   bool      `json:"running"`
+	Logs      []string  `json:"logs"`
+	Total     int       `json:"total"`
+	Success   int       `json:"success"`
+	Errors    int       `json:"errors"`
+	StartedAt time.Time `json:"started_at"`
+	EndedAt   time.Time `json:"ended_at"`
+}
+
+// Importer manages background import jobs.
+type Importer struct {
+	lo     *logf.Logger
+	i18n   *i18n.I18n
+	jobs   map[string]*Job
+	mu     sync.RWMutex
+	wg     sync.WaitGroup
+	ctx    context.Context
+	cancel context.CancelFunc
+}
+
+// Opts contains options for initializing the Importer.
+type Opts struct {
+	Lo   *logf.Logger
+	I18n *i18n.I18n
+}
+
+// New creates and returns a new instance of the Importer.
+func New(opts Opts) *Importer {
+	ctx, cancel := context.WithCancel(context.Background())
+	i := &Importer{
+		lo:     opts.Lo,
+		i18n:   opts.I18n,
+		jobs:   make(map[string]*Job),
+		ctx:    ctx,
+		cancel: cancel,
+	}
+	i.wg.Add(1)
+	go i.cleanUp()
+	return i
+}
+
+// Submit submits a new import job for execution.
+func (i *Importer) Submit(namespace string, fn func() error) error {
+	i.mu.Lock()
+
+	if status, exists := i.jobs[namespace]; exists && status.Running {
+		i.mu.Unlock()
+		return envelope.NewError(envelope.ConflictError,
+			i.i18n.T("importer.importAlreadyInProgress"), nil)
+	}
+
+	status := &Job{
+		Running:   true,
+		Logs:      []string{},
+		StartedAt: time.Now(),
+	}
+	i.jobs[namespace] = status
+	i.mu.Unlock()
+
+	i.lo.Info("starting import job", "namespace", namespace)
+
+	go func() {
+		defer func() {
+			// Recover from panics
+			if r := recover(); r != nil {
+				i.mu.Lock()
+				status.Logs = append(status.Logs, fmt.Sprintf("Panic: %v", r))
+				i.mu.Unlock()
+				i.lo.Error("import job panicked", "namespace", namespace, "panic", r)
+			}
+
+			i.mu.Lock()
+			status.Running = false
+			status.EndedAt = time.Now()
+			i.mu.Unlock()
+
+			i.lo.Info("import job completed", "namespace", namespace,
+				"total", status.Total, "success", status.Success, "errors", status.Errors)
+		}()
+
+		if err := fn(); err != nil {
+			i.mu.Lock()
+			status.Logs = append(status.Logs, fmt.Sprintf("Error: %v", err))
+			i.mu.Unlock()
+			i.lo.Error("import job failed", "namespace", namespace, "error", err)
+		}
+	}()
+
+	return nil
+}
+
+// GetStatus returns the status of an import job.
+func (i *Importer) GetStatus(namespace string) (*Job, error) {
+	i.mu.RLock()
+	defer i.mu.RUnlock()
+
+	status, exists := i.jobs[namespace]
+	if !exists {
+		return nil, envelope.NewError(envelope.NotFoundError,
+			i.i18n.Ts("globals.messages.notFound", "name", "{globals.terms.import}"), nil)
+	}
+
+	return status, nil
+}
+
+// AddLog appends a log message to the job status.
+func (i *Importer) AddLog(namespace, message string) {
+	i.mu.Lock()
+	defer i.mu.Unlock()
+
+	if status, exists := i.jobs[namespace]; exists {
+		status.Logs = append(status.Logs, message)
+	}
+}
+
+// UpdateCounts updates the success/error counts and total.
+func (i *Importer) UpdateCounts(namespace string, total, success, errors int) {
+	i.mu.Lock()
+	defer i.mu.Unlock()
+
+	if status, exists := i.jobs[namespace]; exists {
+		if total > 0 {
+			status.Total = total
+		}
+		if success > 0 {
+			status.Success += success
+		}
+		if errors > 0 {
+			status.Errors += errors
+		}
+	}
+}
+
+// Close gracefully shuts down the importer.
+func (i *Importer) Close() {
+	i.cancel()
+	i.wg.Wait()
+}
+
+// cleanUp periodically removes old completed jobs.
+func (i *Importer) cleanUp() {
+	defer i.wg.Done()
+
+	ticker := time.NewTicker(1 * time.Hour)
+	defer ticker.Stop()
+
+	for {
+		select {
+		case <-i.ctx.Done():
+			return
+		case <-ticker.C:
+			i.mu.Lock()
+			now := time.Now()
+			for namespace, status := range i.jobs {
+				if !status.Running && now.Sub(status.EndedAt) > 1*time.Hour {
+					delete(i.jobs, namespace)
+					i.lo.Debug("cleaned up old import job", "namespace", namespace)
+				}
+			}
+			i.mu.Unlock()
+		}
+	}
+}