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add contact deletion and data export for GDPR compliance

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First part of GDPR support (#244): the right to erasure and the right
to access.

- DELETE /api/v1/contacts/{id} permanently deletes a contact or
  visitor. Conversations, messages, notes, and participants go with it
  via DB cascades. The avatar file is removed too.
- GET /api/v1/contacts/{id}/export downloads a JSON file with
  everything stored about the contact: profile, custom attributes, and
  all conversations with their messages. Private notes stay internal.
- Both actions are gated by new permissions (contacts:delete,
  contacts:export), granted to Admin in migration v2.6.0, and recorded
  in the activity log with actor and IP.
- Contact page gets Export data and Delete contact buttons, with a
  confirm dialog for delete.
- The unlinked media cleaner now also removes attachment files whose
  message no longer exists. Before this, deleting a conversation left
  its attachments on disk forever.
This commit is contained in:
Abhinav Raut
2026-07-14 01:30:59 +05:30
parent 2fe850a2ef
commit bfbcd0a885
18 changed files with 319 additions and 8 deletions
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schema.sql
+2 -2
View File
@@ -20,7 +20,7 @@ DROP TYPE IF EXISTS "applied_sla_status" CASCADE; CREATE TYPE "applied_sla_statu
DROP TYPE IF EXISTS "sla_event_status" CASCADE; CREATE TYPE "sla_event_status" AS ENUM ('pending', 'breached', 'met');
DROP TYPE IF EXISTS "sla_metric" CASCADE; CREATE TYPE "sla_metric" AS ENUM ('first_response', 'resolution', 'next_response');
DROP TYPE IF EXISTS "sla_notification_type" CASCADE; CREATE TYPE "sla_notification_type" AS ENUM ('warning', 'breach');
DROP TYPE IF EXISTS "activity_log_type" CASCADE; CREATE TYPE "activity_log_type" AS ENUM ('agent_login', 'agent_logout', 'agent_away', 'agent_away_reassigned', 'agent_online', 'agent_password_set', 'agent_role_permissions_changed');
DROP TYPE IF EXISTS "activity_log_type" CASCADE; CREATE TYPE "activity_log_type" AS ENUM ('agent_login', 'agent_logout', 'agent_away', 'agent_away_reassigned', 'agent_online', 'agent_password_set', 'agent_role_permissions_changed', 'contact_deleted', 'contact_data_exported');
DROP TYPE IF EXISTS "macro_visible_when" CASCADE; CREATE TYPE "macro_visible_when" AS ENUM ('replying', 'starting_conversation', 'adding_private_note');
DROP TYPE IF EXISTS "user_notification_type" CASCADE; CREATE TYPE "user_notification_type" AS ENUM ('mention', 'assignment', 'sla_warning', 'sla_breach');
DROP TYPE IF EXISTS "conversation_status_category" CASCADE; CREATE TYPE "conversation_status_category" AS ENUM ('open', 'waiting', 'resolved');
@@ -771,7 +771,7 @@ VALUES
(
'Admin',
'Role for users who have complete access to everything.',
'{webhooks:manage,context_links:manage,activity_logs:manage,custom_attributes:manage,contacts:read_all,contacts:read,contacts:write,contacts:block,contact_notes:read,contact_notes:write,contact_notes:delete,conversations:write,ai:manage,general_settings:manage,notification_settings:manage,oidc:manage,conversations:read_all,conversations:read_unassigned,conversations:read_assigned,conversations:read_team_inbox,conversations:read_team_all,conversations:read,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,view:manage,shared_views:manage,status:manage,tags:manage,macros:manage,users:manage,teams:manage,automations:manage,inboxes:manage,roles:manage,reports:manage,templates:manage,business_hours:manage,sla:manage}'
'{webhooks:manage,context_links:manage,activity_logs:manage,custom_attributes:manage,contacts:read_all,contacts:read,contacts:write,contacts:block,contacts:delete,contacts:export,contact_notes:read,contact_notes:write,contact_notes:delete,conversations:write,ai:manage,general_settings:manage,notification_settings:manage,oidc:manage,conversations:read_all,conversations:read_unassigned,conversations:read_assigned,conversations:read_team_inbox,conversations:read_team_all,conversations:read,conversations:update_user_assignee,conversations:update_team_assignee,conversations:update_priority,conversations:update_status,conversations:update_tags,messages:read,messages:write,view:manage,shared_views:manage,status:manage,tags:manage,macros:manage,users:manage,teams:manage,automations:manage,inboxes:manage,roles:manage,reports:manage,templates:manage,business_hours:manage,sla:manage}'
);