From 08e6801fc4ee55ca6646811e1c273cb40875b8fd Mon Sep 17 00:00:00 2001
From: Abhinav Raut <abhinavrautcs@gmail.com>
Date: Sun, 20 Sep 2026 18:48:51 +0530
Subject: [PATCH] polish widget UI and fix proactive message delete

Widget:
- home background stays pinned while the content scrolls, fade sits on it
- one radius and shadow scale across cards, buttons and inputs
- live search in the help tab with a "no results" state
- attachment-only messages show "Image" in the conversation preview
- launcher and panel use the same shadows as the header

Admin:
- preview column is a fixed width so zoom does not resize it, hidden on small screens
- preview matches the real widget again
- search spinner replaces the magnifier instead of covering the page

Fixes:
- deleting a proactive message did nothing, the dialog cleared the pending
  id before the handler read it
- an inbox created through the API could not be saved from the form, it
  jumped to the pre-chat tab with no error

Adds livechatWidgetTabs.cy.js covering the proactive message and help
center tabs.
---
 cmd/chat.go                                   |   8 +-
 cmd/widget_campaign.go                        |  13 +
 .../src/components/datatable/DataTable.vue    |  20 +-
 .../admin/help-center/ArticleEditSheet.vue    |  20 +-
 .../admin/inbox/LivechatInboxForm.vue         |  42 +--
 .../admin/inbox/LivechatWidgetPreview.vue     | 130 ++++----
 .../admin/inbox/PreChatFormConfig.vue         |   1 -
 .../features/admin/inbox/WidgetCampaigns.vue  |  20 +-
 .../features/admin/inbox/WidgetHelpConfig.vue |   5 +-
 .../admin/inbox/livechatFormSchema.js         |   2 +
 .../admin/inbox/livechatFormSchema.test.js    |  13 +
 .../src/layouts/admin/AdminSplitLayout.vue    |  13 +-
 .../admin/help-center/HelpCenterTree.vue      |  48 +--
 .../main/src/views/admin/inbox/InboxView.vue  |   2 +-
 .../apps/main/src/views/search/SearchView.vue |  60 ++--
 frontend/apps/widget/src/App.vue              |   9 +-
 .../src/components/AnnouncementCard.vue       |   2 +-
 .../widget/src/components/ArticleReader.vue   |   3 +
 .../src/components/CSATMessageBubble.vue      |  26 +-
 .../apps/widget/src/components/ChatHeader.vue |   4 +-
 .../widget/src/components/ChatMessages.vue    |  14 +-
 .../src/components/CloseWidgetButton.vue      |   8 +-
 .../src/components/ConversationsList.vue      |   3 +-
 .../src/components/HomeExternalLink.vue       |  20 +-
 .../apps/widget/src/components/HomeHeader.vue |  66 +---
 .../apps/widget/src/components/HomeHelp.vue   |   4 +-
 .../src/components/MessageAttachment.vue      |   4 +-
 .../widget/src/components/MessageInput.vue    |   9 +-
 .../widget/src/components/NoticeBanner.vue    |   2 +-
 .../src/components/RecentConversationCard.vue |   5 +-
 .../widget/src/components/ReplyButtons.vue    |   7 +-
 .../components/StartConversationButton.vue    |  23 ++
 .../widget/src/composables/useHeaderTheme.js  |  50 +++
 .../src/composables/useReplyPreviews.js       |   2 +-
 .../src/composables/useStartConversation.js   |  32 ++
 .../apps/widget/src/layouts/MainLayout.vue    |  11 +-
 .../apps/widget/src/layouts/WidgetHeader.vue  |   5 +-
 .../apps/widget/src/utils/messagePreview.js   |  14 +
 .../widget/src/views/ConversationsView.vue    |  39 +--
 frontend/apps/widget/src/views/HelpView.vue   |  48 ++-
 frontend/apps/widget/src/views/HomeView.vue   |  86 ++---
 .../cypress/e2e/ui/livechatInboxForm.cy.js    |   2 +
 .../cypress/e2e/ui/livechatWidgetTabs.cy.js   | 314 ++++++++++++++++++
 frontend/shared-ui/components/SearchInput.vue |  62 ++++
 i18n/en-US.json                               |  20 +-
 scripts/tools-server/README.md                |   7 +-
 scripts/widget-jwt-test/README.md             |   2 +-
 scripts/widget-jwt-test/index.html            |  13 +-
 .../web-templates/help/classic/layout.html    |   1 +
 .../web-templates/help/docs/layout.html       |   1 +
 .../web-templates/help/shared/partials.html   |  13 +
 static/widget.js                              |  21 +-
 52 files changed, 923 insertions(+), 426 deletions(-)
 create mode 100644 frontend/apps/widget/src/components/StartConversationButton.vue
 create mode 100644 frontend/apps/widget/src/composables/useHeaderTheme.js
 create mode 100644 frontend/apps/widget/src/composables/useStartConversation.js
 create mode 100644 frontend/apps/widget/src/utils/messagePreview.js
 create mode 100644 frontend/cypress/e2e/ui/livechatWidgetTabs.cy.js
 create mode 100644 frontend/shared-ui/components/SearchInput.vue

diff --git a/cmd/chat.go b/cmd/chat.go
index 5e0bd3cc..46160845 100644
--- a/cmd/chat.go
+++ b/cmd/chat.go
@@ -97,6 +97,7 @@ type handoffFormReq struct {
 type chatSettingsResponse struct {
 	Campaigns    *struct{} `json:"campaigns,omitempty"`
 	HasCampaigns bool      `json:"has_campaigns"`
+	CampaignDelaySeconds int `json:"campaign_delay_seconds"`
 	livechat.Config
 	// Hide server-side fields from the public widget response.
 	TrustedDomains         *struct{}                     `json:"trusted_domains,omitempty"`
@@ -149,9 +150,10 @@ func handleGetChatSettings(r *fastglue.Request) error {
 	}
 
 	response := chatSettingsResponse{
-		Config:           config,
-		HasCampaigns:     slices.ContainsFunc(config.Campaigns, func(c proactive.Campaign) bool { return c.Enabled }),
-		CustomAttributes: customAttributes,
+		Config:               config,
+		HasCampaigns:         slices.ContainsFunc(config.Campaigns, func(c proactive.Campaign) bool { return c.Enabled }),
+		CampaignDelaySeconds: earliestCampaignDelay(config.Campaigns),
+		CustomAttributes:     customAttributes,
 	}
 
 	// Get business hours data if office hours feature is enabled.
diff --git a/cmd/widget_campaign.go b/cmd/widget_campaign.go
index 3dc435c3..3f4a1915 100644
--- a/cmd/widget_campaign.go
+++ b/cmd/widget_campaign.go
@@ -213,6 +213,19 @@ func campaignSender(app *App, id int) (umodels.User, error) {
 	return app.user.GetAgent(id, "")
 }
 
+func earliestCampaignDelay(campaigns []proactive.Campaign) int {
+	delay := 0
+	for _, campaign := range campaigns {
+		if !campaign.Enabled {
+			continue
+		}
+		if delay == 0 || campaign.DelaySeconds < delay {
+			delay = campaign.DelaySeconds
+		}
+	}
+	return delay
+}
+
 func validCampaignKey(key string) bool {
 	id, err := uuid.Parse(key)
 	return err == nil && id != uuid.Nil
diff --git a/frontend/apps/main/src/components/datatable/DataTable.vue b/frontend/apps/main/src/components/datatable/DataTable.vue
index 5c7e8ee3..a251c603 100644
--- a/frontend/apps/main/src/components/datatable/DataTable.vue
+++ b/frontend/apps/main/src/components/datatable/DataTable.vue
@@ -1,13 +1,13 @@
 <template>
   <div class="w-full space-y-3">
-    <div v-if="searchable" class="relative max-w-xs">
-      <Search class="absolute left-2.5 top-1/2 h-4 w-4 -translate-y-1/2 text-muted-foreground" />
-      <Input
-        v-model="globalFilter"
-        :placeholder="searchPlaceholder || t('globals.terms.search')"
-        class="pl-8"
-      />
-    </div>
+    <SearchInput
+      v-if="searchable"
+      v-model="globalFilter"
+      class="max-w-xs"
+      :placeholder="searchPlaceholder || t('globals.terms.search')"
+      :clear-label="t('globals.messages.clearSearch')"
+      :loading="loading"
+    />
 
     <div
       ref="scrollContainer"
@@ -112,7 +112,8 @@ import {
 import { useVirtualizer } from '@tanstack/vue-virtual'
 import { useI18n } from 'vue-i18n'
 import { computed, ref } from 'vue'
-import { ArrowUpDown, ChevronDown, ChevronUp, Ghost, Search } from 'lucide-vue-next'
+import { ArrowUpDown, ChevronDown, ChevronUp, Ghost } from 'lucide-vue-next'
+import SearchInput from '@shared-ui/components/SearchInput.vue'
 import {
   TableBody,
   TableCell,
@@ -120,7 +121,6 @@ import {
   TableHeader,
   TableRow
 } from '@shared-ui/components/ui/table'
-import { Input } from '@shared-ui/components/ui/input'
 
 const { t } = useI18n()
 
diff --git a/frontend/apps/main/src/features/admin/help-center/ArticleEditSheet.vue b/frontend/apps/main/src/features/admin/help-center/ArticleEditSheet.vue
index 94d16eac..ee1b117b 100644
--- a/frontend/apps/main/src/features/admin/help-center/ArticleEditSheet.vue
+++ b/frontend/apps/main/src/features/admin/help-center/ArticleEditSheet.vue
@@ -100,7 +100,7 @@
 
               <div v-if="loadedArticle && helpCenterLocales.length > 1" class="space-y-3">
                 <h3 class="font-medium text-sm text-muted-foreground">
-                  {{ t('globals.terms.language', 2) }}
+                  {{ t('helpCenter.translations') }}
                 </h3>
 
                 <div class="overflow-hidden rounded-md border bg-card">
@@ -198,10 +198,7 @@
                   variant="outline"
                   size="sm"
                   @click="
-                    emit('create-translation-collection', {
-                      article: translationSource,
-                      locale: form.values.locale
-                    })
+                    emit('create-translation-collection', { locale: form.values.locale })
                   "
                 >
                   <Plus class="mr-2 size-4" aria-hidden="true" />
@@ -453,6 +450,10 @@ const props = defineProps({
     type: Object,
     default: null
   },
+  createdCollection: {
+    type: Object,
+    default: null
+  },
   submitForm: {
     type: Function,
     required: true
@@ -614,6 +615,15 @@ watch(
   { immediate: true }
 )
 
+watch(
+  () => props.createdCollection,
+  async (collection) => {
+    if (!collection || !props.isOpen) return
+    await fetchAvailableCollections()
+    form.setFieldValue('collection_id', String(collection.id), false)
+  }
+)
+
 const fetchAvailableCollections = async () => {
   try {
     const { data } = await api.getCollections(props.helpCenterId)
diff --git a/frontend/apps/main/src/features/admin/inbox/LivechatInboxForm.vue b/frontend/apps/main/src/features/admin/inbox/LivechatInboxForm.vue
index eccc1d29..6da07adb 100644
--- a/frontend/apps/main/src/features/admin/inbox/LivechatInboxForm.vue
+++ b/frontend/apps/main/src/features/admin/inbox/LivechatInboxForm.vue
@@ -494,7 +494,7 @@
                           </div>
                           <div
                             v-else-if="item.type === 'external_link'"
-                            class="grid grid-cols-3 gap-2"
+                            class="grid grid-cols-2 gap-2"
                           >
                             <Input
                               v-model="item.text"
@@ -506,12 +506,6 @@
                               placeholder="https://example.com"
                               @change="updateHomeApps"
                             />
-                            <Input
-                              v-model="item.image_url"
-                              type="url"
-                              :placeholder="$t('globals.terms.logoUrl')"
-                              @change="updateHomeApps"
-                            />
                           </div>
                         </div>
                         <Button
@@ -921,6 +915,7 @@
             ref="campaignsRef"
             :model-value="form.values.config.campaigns || []"
             :inbox-id="initialValues.id || 0"
+            :brand-name="form.values.config.brand_name || ''"
             :cooldown="form.values.config.campaign_cooldown_hours ?? 24"
             :show-errors="showCampaignErrors"
             @update:model-value="updateCampaigns"
@@ -1759,7 +1754,7 @@ const addHomeApp = (type) => {
   } else if (type === 'help') {
     homeApps.value.push({ type: 'help' })
   } else {
-    homeApps.value.push({ type: 'external_link', text: '', url: '', image_url: '' })
+    homeApps.value.push({ type: 'external_link', text: '', url: '' })
   }
   updateHomeApps()
 }
@@ -1787,7 +1782,7 @@ const isHomeAppEmpty = (item) => {
   if (item.type === 'help') return false
   return item.type === 'announcement'
     ? !item.title && !item.description && !item.image_url && !item.url
-    : !item.text && !item.url && !item.image_url
+    : !item.text && !item.url
 }
 
 const isHomeAppComplete = (item) => {
@@ -1907,24 +1902,21 @@ watch(
       homeApps.value = newValues.config.home_apps.map((app) => ({ ...app }))
     }
 
-    let pc = newValues.config?.prechat_form
-    if (pc) {
-      pc = normalizePrechatConfig(pc)
-      for (const audience of ['visitors', 'users']) {
-        const existingFields = pc[audience].fields
-        if (existingFields.length === 0) {
-          pc[audience].fields = getDefaultPrechatFields()
-          continue
-        }
-        const existingKeys = new Set(existingFields.map((field) => field.key))
-        let nextOrder = existingFields.reduce((max, field) => Math.max(max, field.order || 0), 0)
-        const missing = getDefaultPrechatFields()
-          .filter((field) => !existingKeys.has(field.key))
-          .map((field) => ({ ...field, order: ++nextOrder }))
-        pc[audience].fields = [...existingFields, ...missing]
+    const pc = normalizePrechatConfig(newValues.config?.prechat_form)
+    for (const audience of ['visitors', 'users']) {
+      const existingFields = pc[audience].fields
+      if (existingFields.length === 0) {
+        pc[audience].fields = getDefaultPrechatFields()
+        continue
       }
-      prechatConfig.value = pc
+      const existingKeys = new Set(existingFields.map((field) => field.key))
+      let nextOrder = existingFields.reduce((max, field) => Math.max(max, field.order || 0), 0)
+      const missing = getDefaultPrechatFields()
+        .filter((field) => !existingKeys.has(field.key))
+        .map((field) => ({ ...field, order: ++nextOrder }))
+      pc[audience].fields = [...existingFields, ...missing]
     }
+    prechatConfig.value = pc
 
     form.setValues(
       {
diff --git a/frontend/apps/main/src/features/admin/inbox/LivechatWidgetPreview.vue b/frontend/apps/main/src/features/admin/inbox/LivechatWidgetPreview.vue
index 613dba5a..f2459ab4 100644
--- a/frontend/apps/main/src/features/admin/inbox/LivechatWidgetPreview.vue
+++ b/frontend/apps/main/src/features/admin/inbox/LivechatWidgetPreview.vue
@@ -4,13 +4,13 @@
     <transition name="ld-preview-window">
       <div
         v-if="open"
-        class="absolute top-4 left-3 right-3 mx-auto max-w-[360px]"
+        class="absolute top-4 inset-x-0 mx-auto max-w-[400px]"
         :style="{ bottom: windowBottom + 'px' }"
       >
         <div
-          class="libredesk-widget-preview flex flex-col h-full bg-background text-foreground rounded-2xl overflow-hidden shadow-2xl border border-border"
+          class="libredesk-widget-preview flex flex-col h-full bg-background text-foreground rounded-2xl overflow-hidden border border-border"
+          :style="[primaryStyle, { boxShadow: IFRAME_BOX_SHADOW }]"
           :class="isDark ? 'dark' : 'light'"
-          :style="primaryStyle"
         >
           <!-- Chat view -->
           <template v-if="view === 'chat'">
@@ -134,11 +134,14 @@
                   v-if="!openedExisting && quickReplies.length"
                   class="flex flex-wrap justify-end gap-2 mt-auto"
                 >
-                  <span
+                  <Button
                     v-for="reply in quickReplies"
                     :key="reply"
-                    class="rounded-full border border-primary text-primary px-3 py-1.5 text-sm"
-                    >{{ reply }}</span
+                    type="button"
+                    variant="outline"
+                    size="sm"
+                    class="h-auto max-w-full rounded-full py-1.5 text-left whitespace-normal shadow-md"
+                    >{{ reply }}</Button
                   >
                 </div>
                 <template v-if="openedExisting">
@@ -168,7 +171,7 @@
               <!-- Message input -->
               <div class="border-t border-border shrink-0">
                 <div class="p-2">
-                  <div class="border border-input rounded-lg bg-background">
+                  <div class="border border-input rounded-md bg-background">
                     <div class="p-2">
                       <textarea
                         :placeholder="$t('globals.terms.typeMessage')"
@@ -205,23 +208,30 @@
 
           <template v-else>
             <div class="flex-1 min-h-0 relative">
-              <div v-if="view === 'home'" class="h-full overflow-y-auto flex flex-col">
-                <div class="relative" :style="headerStyle">
-                  <div class="p-6">
+              <div v-if="view === 'home'" class="relative h-full bg-background">
+                <div
+                  class="pointer-events-none absolute inset-x-0 top-0"
+                  :style="[headerStyle, { height: `${headerHeight}px` }]"
+                >
+                  <div v-if="showFade" class="absolute inset-x-0 bottom-0 h-20" :style="fadeStyle"></div>
+                </div>
+                <div class="relative h-full overflow-y-auto">
+                <div ref="headerRef">
+                  <div class="px-7 pb-7 pt-7">
                     <img
                       v-if="config.logo_url"
                       :src="config.logo_url"
                       :alt="config.brand_name"
                       class="max-h-7 max-w-full"
                     />
-                    <div class="mt-16" :class="textColorClass">
-                      <h2 class="text-3xl font-bold leading-none tracking-tight break-words">
-                        {{ parsedGreeting }}
-                      </h2>
-                      <p
-                        class="mt-2 max-w-64 text-xl font-medium leading-tight"
+                    <div class="mt-20" :class="textColorClass">
+                      <h2
+                        class="text-3xl font-semibold leading-tight tracking-tight break-words"
                         :class="subTextColorClass"
                       >
+                        {{ parsedGreeting }}
+                      </h2>
+                      <p class="mt-2 text-3xl font-semibold leading-tight tracking-tight break-words">
                         {{ parsedIntroduction }}
                       </p>
                     </div>
@@ -230,53 +240,44 @@
                     <Button
                       type="button"
                       size="lg"
-                      class="w-full rounded-xl font-semibold shadow-md"
+                      class="w-full font-semibold shadow-md"
                       @click="startNew"
                     >
                       {{ startButtonText }}
                       <ArrowRight :size="16" aria-hidden="true" />
                     </Button>
                   </div>
-                  <div
-                    v-if="showFade"
-                    class="absolute bottom-0 left-0 right-0 h-20 pointer-events-none"
-                    :style="fadeStyle"
-                  ></div>
                 </div>
 
-                <div
-                  v-if="homeItems.length"
-                  class="flex flex-col gap-3 bg-background px-4 pt-1 pb-5"
-                >
+                <div v-if="homeItems.length" class="flex flex-col gap-3 px-4 pt-1 pb-5">
                   <template v-for="(item, index) in homeItems" :key="index">
                     <section
                       v-if="item.type === 'help'"
-                      class="space-y-2 rounded-xl border border-border/80 bg-card p-2 shadow-sm"
+                      class="space-y-1 rounded-xl border border-border/80 bg-card p-2 shadow-sm"
                     >
                       <Button
                         type="button"
                         variant="outline"
-                        class="h-10 w-full justify-start rounded-lg"
+                        class="h-10 w-full justify-between px-2"
                         @click="view = 'help'"
                       >
-                        <Search class="size-4" aria-hidden="true" />
                         {{ $t('widget.searchArticles') }}
+                        <Search class="size-4" aria-hidden="true" />
                       </Button>
                       <Button
                         v-for="article in featuredArticles"
                         :key="article.id"
                         type="button"
                         variant="ghost"
-                        class="w-full h-auto justify-start text-left whitespace-normal"
+                        class="w-full h-auto justify-start px-2 py-1.5 text-left whitespace-normal"
                         @click="view = 'help'"
                       >
-                        <FileText class="size-4 shrink-0" aria-hidden="true" />
                         {{ article.title }}
                       </Button>
                     </section>
                     <Card
                       v-else-if="item.type === 'announcement'"
-                      class="overflow-hidden rounded-xl border-border/80 transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
+                      class="overflow-hidden rounded-xl border-border/80 shadow-sm transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
                     >
                       <img
                         v-if="item.image_url"
@@ -298,40 +299,22 @@
                     </Card>
                     <Card
                       v-else
-                      class="rounded-xl border-border/80 transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
+                      class="rounded-xl border-border/80 shadow-sm transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
                     >
-                      <CardContent class="p-4">
-                        <div class="flex items-center gap-3">
-                          <span
-                            class="flex size-9 shrink-0 items-center justify-center rounded-lg bg-muted"
-                          >
-                            <img
-                              v-if="item.image_url"
-                              :src="item.image_url"
-                              alt=""
-                              class="size-5 object-contain"
-                            />
-                            <Globe2
-                              v-else
-                              :size="16"
-                              class="text-muted-foreground"
-                              aria-hidden="true"
-                            />
-                          </span>
-                          <span
-                            class="min-w-0 flex-1 text-sm font-medium leading-snug text-foreground"
-                            >{{ item.text || item.url }}</span
-                          >
-                          <ExternalLink
-                            :size="15"
-                            class="shrink-0 text-muted-foreground"
-                            aria-hidden="true"
-                          />
-                        </div>
+                      <CardContent class="flex items-center gap-3 p-4">
+                        <span class="min-w-0 flex-1 text-sm font-medium leading-snug text-foreground"
+                          >{{ item.text || item.url }}</span
+                        >
+                        <ExternalLink
+                          :size="15"
+                          class="shrink-0 text-muted-foreground"
+                          aria-hidden="true"
+                        />
                       </CardContent>
                     </Card>
                   </template>
                 </div>
+                </div>
               </div>
 
               <!-- Help -->
@@ -348,11 +331,12 @@
                   </button>
                   <h3 class="font-medium truncate">{{ $t('globals.terms.help') }}</h3>
                 </header>
-                <div class="flex gap-2 p-3 border-b border-border shrink-0">
-                  <Input :placeholder="$t('widget.searchArticles')" readonly />
-                  <Button type="button" variant="outline" :aria-label="$t('widget.searchArticles')">
-                    <Search class="size-4" aria-hidden="true" />
-                  </Button>
+                <div class="relative p-3 border-b border-border shrink-0">
+                  <Search
+                    class="absolute left-6 top-1/2 size-4 -translate-y-1/2 text-muted-foreground"
+                    aria-hidden="true"
+                  />
+                  <Input class="pl-10" :placeholder="$t('widget.searchArticles')" readonly />
                 </div>
                 <div class="flex-1 min-h-0 overflow-y-auto">
                   <p
@@ -480,8 +464,8 @@
     <!-- Launcher -->
     <button
       type="button"
-      :aria-label="open ? $t('globals.messages.closeChat') : $t('widget.openChat')"
-      class="absolute flex items-center justify-center rounded-full shadow-lg transition-transform hover:scale-105"
+      :aria-label="open ? $t('globals.messages.closeChat') : $t('globals.messages.openChat')"
+      class="absolute flex items-center justify-center rounded-full transition-transform hover:scale-105"
       :style="launcherStyle"
       @click="open = !open"
     >
@@ -497,11 +481,15 @@
 </template>
 
 <script setup>
+const IFRAME_BOX_SHADOW = 'rgba(9, 14, 21, 0.9) 0px 5px 40px 0px'
+const LAUNCHER_DROP_SHADOW =
+  'drop-shadow(rgba(9, 14, 21, 0.54) 0px 1px 6px) drop-shadow(rgba(9, 14, 21, 0.9) 0px 2px 32px)'
 const BACK_BUTTON_CLASS =
   'flex items-center justify-center size-8 rounded-md hover:bg-accent text-foreground'
 const PREVIEW_NAV_TAB_CLASS = 'flex w-full flex-col items-center justify-center gap-1 py-4'
 
 import { computed, ref, watch } from 'vue'
+import { useElementSize } from '@vueuse/core'
 import { useI18n } from 'vue-i18n'
 import { Button } from '@shared-ui/components/ui/button'
 import { Card, CardContent } from '@shared-ui/components/ui/card'
@@ -515,7 +503,6 @@ import {
   ArrowLeft,
   ArrowUp,
   ExternalLink,
-  Globe2,
   ChevronDown,
   ChevronRight,
   AlertTriangle,
@@ -523,7 +510,6 @@ import {
   Smile,
   Maximize2,
   Search,
-  FileText,
   X
 } from 'lucide-vue-next'
 import HelpCollectionList from '@shared-ui/components/HelpCollectionList.vue'
@@ -549,6 +535,9 @@ const props = defineProps({
 const { t } = useI18n()
 
 const open = ref(true)
+const headerRef = ref(null)
+const { height: headerHeight } = useElementSize(headerRef)
+
 const view = ref('home')
 // The preview can't send/receive, so a sample conversation stands in for a real one.
 const openedExisting = ref(false)
@@ -744,6 +733,7 @@ const campaignStyle = computed(() => ({
   width: `min(280px, calc(100% - ${clampedSide.value * 2}px))`
 }))
 const launcherStyle = computed(() => ({
+  filter: LAUNCHER_DROP_SHADOW,
   width: LAUNCHER_SIZE + 'px',
   height: LAUNCHER_SIZE + 'px',
   backgroundColor: launcherColor.value,
diff --git a/frontend/apps/main/src/features/admin/inbox/PreChatFormConfig.vue b/frontend/apps/main/src/features/admin/inbox/PreChatFormConfig.vue
index 82cd0787..0abad5bd 100644
--- a/frontend/apps/main/src/features/admin/inbox/PreChatFormConfig.vue
+++ b/frontend/apps/main/src/features/admin/inbox/PreChatFormConfig.vue
@@ -29,7 +29,6 @@
       <div class="mt-4 space-y-6">
         <SwitchField
           :title="$t('admin.inbox.livechat.prechatForm.audienceEnabled')"
-          :description="$t('admin.inbox.livechat.prechatForm.audienceEnabled.description')"
           :checked="audienceConfig.enabled"
           @update:checked="audienceConfig.enabled = $event"
         />
diff --git a/frontend/apps/main/src/features/admin/inbox/WidgetCampaigns.vue b/frontend/apps/main/src/features/admin/inbox/WidgetCampaigns.vue
index 1e2d942f..364b6724 100644
--- a/frontend/apps/main/src/features/admin/inbox/WidgetCampaigns.vue
+++ b/frontend/apps/main/src/features/admin/inbox/WidgetCampaigns.vue
@@ -72,7 +72,7 @@ const AUDIENCE_TRANSLATION_KEYS = {
 const SELECT_FIELDS = [
   {
     key: 'audience',
-    labelKey: 'widget.campaign.audience',
+    labelKey: 'globals.terms.audience',
     values: ['all', 'visitors', 'users']
   }
 ]
@@ -81,6 +81,7 @@ const DEVICES = ['desktop', 'mobile']
 const props = defineProps({
   modelValue: { type: Array, default: () => [] },
   inboxId: { type: Number, default: 0 },
+  brandName: { type: String, default: '' },
   cooldown: { type: Number, default: 24 },
   showErrors: { type: Boolean, default: false }
 })
@@ -97,9 +98,10 @@ const pendingDelete = ref(null)
 const stats = ref([])
 const from = ref(new Date(Date.now() - 30 * 86400000).toISOString().slice(0, 10))
 const to = ref(new Date().toISOString().slice(0, 10))
+const brandSenderName = computed(() => props.brandName.trim() || t('widget.brandBot'))
 const senderName = (id) => {
   const agent = usersStore.options.find((item) => String(item.value) === String(id))
-  return agent?.label || t('widget.brandBot')
+  return agent?.label || brandSenderName.value
 }
 
 const campaignErrors = computed(() => {
@@ -187,12 +189,14 @@ const add = (source) => {
   selected.value = item.id
 }
 
+// Radix clears pendingDelete as the dialog closes, so the id comes from the open editor.
 const remove = () => {
+  const id = selected.value
   emit(
     'update:modelValue',
-    props.modelValue.filter((item) => item.id !== pendingDelete.value)
+    props.modelValue.filter((item) => item.id !== id)
   )
-  if (selected.value === pendingDelete.value) selected.value = ''
+  selected.value = ''
   pendingDelete.value = null
 }
 
@@ -422,7 +426,7 @@ onMounted(async () => {
 
     <!-- Campaign editor -->
     <template v-else>
-      <div class="flex items-center justify-between gap-2">
+      <div data-campaign-editor class="flex items-center justify-between gap-2">
         <Button type="button" variant="ghost" size="sm" class="-ml-2" @click="selected = ''">
           <ChevronRight class="size-4 rotate-180" />
           {{ t('widget.backToCampaigns') }}
@@ -489,11 +493,11 @@ onMounted(async () => {
 
         <div class="grid sm:grid-cols-2 gap-4">
           <div class="space-y-2">
-            <Label for="campaign-sender">{{ t('widget.campaignSender') }}</Label>
+            <Label for="campaign-sender">{{ t('globals.terms.sender') }}</Label>
             <SelectAgentCombobox
               id="campaign-sender"
               :model-value="campaign.sender_id === 0 ? 'brand' : String(campaign.sender_id)"
-              :prepend-items="[{ value: 'brand', label: t('widget.brandBot') }]"
+              :prepend-items="[{ value: 'brand', label: brandSenderName }]"
               @update:model-value="update('sender_id', $event === 'brand' ? 0 : Number($event))"
             />
           </div>
@@ -532,7 +536,7 @@ onMounted(async () => {
         </h4>
 
         <div data-campaign-devices class="space-y-3">
-          <p class="text-sm font-medium text-foreground">{{ t('widget.campaign.devices') }}</p>
+          <p class="text-sm font-medium text-foreground">{{ t('globals.terms.device', 2) }}</p>
           <SwitchField
             v-for="device in DEVICES"
             :key="device"
diff --git a/frontend/apps/main/src/features/admin/inbox/WidgetHelpConfig.vue b/frontend/apps/main/src/features/admin/inbox/WidgetHelpConfig.vue
index 98565ebc..31b40437 100644
--- a/frontend/apps/main/src/features/admin/inbox/WidgetHelpConfig.vue
+++ b/frontend/apps/main/src/features/admin/inbox/WidgetHelpConfig.vue
@@ -88,6 +88,7 @@ const unusedArticles = computed(() =>
           <div
             v-for="audience in AUDIENCES"
             :key="audience"
+            :data-help-audience="audience"
             class="space-y-4 border rounded-md p-4"
           >
             <p class="text-sm font-medium text-foreground">
@@ -104,7 +105,7 @@ const unusedArticles = computed(() =>
         <p class="text-sm text-muted-foreground">{{ t('widget.helpOnHomeHint') }}</p>
       </div>
 
-      <div class="space-y-4">
+      <div data-featured-articles class="space-y-4">
         <h4 class="text-base font-semibold text-foreground">{{ t('widget.featuredArticles') }}</h4>
         <p class="text-sm text-muted-foreground">{{ t('widget.featuredArticlesHint') }}</p>
 
@@ -151,7 +152,7 @@ const unusedArticles = computed(() =>
           @update:model-value="update('featured_ids', [...modelValue.featured_ids, Number($event)])"
         >
           <SelectTrigger class="max-w-md">
-            <SelectValue :placeholder="t('widget.addArticle')" />
+            <SelectValue :placeholder="t('widget.selectArticle')" />
           </SelectTrigger>
           <SelectContent>
             <SelectItem
diff --git a/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.js b/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.js
index 196fddfc..a76df873 100644
--- a/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.js
+++ b/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.js
@@ -151,6 +151,8 @@ export const normalizePrechatConfig = (config = {}) => {
   }
   return {
     ...config,
+    enabled: config.enabled ?? false,
+    fields: config.fields ?? [],
     handoff_only: config.handoff_only ?? false,
     visitors: normalizeAudience(config.visitors),
     users: normalizeAudience(config.users)
diff --git a/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.test.js b/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.test.js
index 9012d08d..bf1f5ee6 100644
--- a/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.test.js
+++ b/frontend/apps/main/src/features/admin/inbox/livechatFormSchema.test.js
@@ -359,6 +359,19 @@ describe('Livechat Inbox Form Schema', () => {
     expect(config.users).toEqual({ enabled: false, title: 'What is the issue?', fields: [] })
   })
 
+  test('an inbox saved without a prechat form still parses', () => {
+    const config = normalizePrechatConfig(undefined)
+
+    expect(config.enabled).toBe(false)
+    expect(config.fields).toEqual([])
+    expect(() =>
+      schema.parse({
+        ...validForm,
+        config: { ...validForm.config, prechat_form: config }
+      })
+    ).not.toThrow()
+  })
+
   test('campaign priority follows saved array order', () => {
     const campaigns = [{ id: 'first' }, { id: 'second' }, { id: 'third' }]
     expect(moveCampaign(campaigns, 2, -1).map(({ id }) => id)).toEqual(['first', 'third', 'second'])
diff --git a/frontend/apps/main/src/layouts/admin/AdminSplitLayout.vue b/frontend/apps/main/src/layouts/admin/AdminSplitLayout.vue
index daaee647..ce84d059 100644
--- a/frontend/apps/main/src/layouts/admin/AdminSplitLayout.vue
+++ b/frontend/apps/main/src/layouts/admin/AdminSplitLayout.vue
@@ -1,10 +1,19 @@
 <template>
   <div class="flex justify-between flex-1 min-h-0">
-    <div class="w-full xl:w-8/12 pr-6 relative">
+    <div class="relative pr-6" :class="fixedHelp ? 'flex-1 min-w-0' : 'w-full xl:w-8/12'">
       <slot name="content" />
     </div>
-    <div class="hidden lg:block rounded-md w-3/12 p-2 space-y-2 self-stretch text-sm text-foreground/70">
+    <div
+      class="rounded-md p-2 space-y-2 self-stretch text-sm text-foreground/70"
+      :class="fixedHelp ? 'hidden xl:block w-[432px] shrink-0' : 'hidden lg:block w-3/12'"
+    >
       <slot name="help" />
     </div>
   </div>
 </template>
+
+<script setup>
+defineProps({
+  fixedHelp: { type: Boolean, default: false }
+})
+</script>
diff --git a/frontend/apps/main/src/views/admin/help-center/HelpCenterTree.vue b/frontend/apps/main/src/views/admin/help-center/HelpCenterTree.vue
index a90b6584..aaaa554e 100644
--- a/frontend/apps/main/src/views/admin/help-center/HelpCenterTree.vue
+++ b/frontend/apps/main/src/views/admin/help-center/HelpCenterTree.vue
@@ -127,7 +127,7 @@
 
   <ArticleEditSheet
     :is-open="showArticleEditSheet"
-    @update:open="$event ? (showArticleEditSheet = true) : closeEditSheet()"
+    @update:open="$event ? (showArticleEditSheet = true) : closeArticleSheet()"
     :article="editingArticle"
     :collection-id="editingArticle?.collection_id || createArticleCollectionId"
     :help-center-id="parseInt(id)"
@@ -135,9 +135,10 @@
     :help-center-locales="helpCenter?.allowed_locales || ['en']"
     :default-locale="props.locale"
     :translation-source="translationSource"
+    :created-collection="createdCollection"
     :submit-form="handleArticleSave"
     :is-loading="isSubmittingArticle"
-    @cancel="closeEditSheet"
+    @cancel="closeArticleSheet"
     @create-translation="openCreateTranslation"
     @create-translation-collection="openCreateTranslationCollection"
     @open-translation="openTranslation"
@@ -146,7 +147,7 @@
 
   <CollectionEditSheet
     :is-open="showCollectionEditSheet"
-    @update:open="$event ? (showCollectionEditSheet = true) : closeEditSheet()"
+    @update:open="$event ? (showCollectionEditSheet = true) : closeCollectionSheet()"
     :collection="editingCollection"
     :help-center-id="parseInt(id)"
     :parent-id="createCollectionParentId"
@@ -154,7 +155,7 @@
     :default-locale="createCollectionLocale || props.locale"
     :submit-form="handleCollectionSave"
     :is-loading="isSubmittingCollection"
-    @cancel="closeEditSheet"
+    @cancel="closeCollectionSheet"
   />
 
   <Sheet :open="showInsights" @update:open="showInsights = $event">
@@ -332,7 +333,7 @@ const editingCollection = ref(null)
 const createCollectionParentId = ref(null)
 const createCollectionLocale = ref('')
 const createArticleCollectionId = ref(null)
-const pendingTranslation = ref(null)
+const createdCollection = ref(null)
 const deletingItem = ref(null)
 
 const breadcrumbLinks = computed(() => [
@@ -427,17 +428,26 @@ const openEditSheet = (item) => {
   }
 }
 
-const closeEditSheet = () => {
+const closeArticleSheet = () => {
   showArticleEditSheet.value = false
-  showCollectionEditSheet.value = false
   editingArticle.value = null
   translationSource.value = null
-  editingCollection.value = null
   selectedItem.value = null
+  createArticleCollectionId.value = null
+  createdCollection.value = null
+}
+
+const closeCollectionSheet = () => {
+  showCollectionEditSheet.value = false
+  editingCollection.value = null
   createCollectionParentId.value = null
   createCollectionLocale.value = ''
-  createArticleCollectionId.value = null
-  pendingTranslation.value = null
+}
+
+const closeEditSheet = () => {
+  closeArticleSheet()
+  closeCollectionSheet()
+  selectedItem.value = null
 }
 
 const visitSite = () => {
@@ -472,7 +482,6 @@ const toggleActive = async () => {
 }
 
 const openCreateCollectionModal = (parentId = null) => {
-  pendingTranslation.value = null
   editingCollection.value = null
   createCollectionParentId.value = typeof parentId === 'number' ? parentId : null
   createCollectionLocale.value = props.locale
@@ -482,7 +491,6 @@ const openCreateCollectionModal = (parentId = null) => {
 const handleCollectionSave = async (formData) => {
   isSubmittingCollection.value = true
   try {
-    const resumeTranslation = !editingCollection.value ? pendingTranslation.value : null
     let savedCollection = null
     if (editingCollection.value) {
       await api.updateCollection(props.id, editingCollection.value.id, formData)
@@ -493,11 +501,10 @@ const handleCollectionSave = async (formData) => {
     emitter.emit(EMITTER_EVENTS.SHOW_TOAST, {
       description: t('globals.messages.savedSuccessfully')
     })
-    closeEditSheet()
-    if (resumeTranslation) {
-      createArticleCollectionId.value = savedCollection.id
-      translationSource.value = resumeTranslation
-      showArticleEditSheet.value = true
+    const keepArticleDraft = savedCollection && showArticleEditSheet.value
+    closeCollectionSheet()
+    if (keepArticleDraft) {
+      createdCollection.value = savedCollection
       return
     }
     if (!followSavedLocale(formData.locale)) fetchTree({ silent: true })
@@ -541,11 +548,8 @@ const openCreateTranslation = ({ article, locale }) => {
   translationSource.value = { ...article, locale }
 }
 
-const openCreateTranslationCollection = ({ article, locale }) => {
-  pendingTranslation.value = { ...article, locale }
-  showArticleEditSheet.value = false
-  editingArticle.value = null
-  translationSource.value = null
+const openCreateTranslationCollection = ({ locale }) => {
+  createdCollection.value = null
   editingCollection.value = null
   createCollectionParentId.value = null
   createCollectionLocale.value = locale
diff --git a/frontend/apps/main/src/views/admin/inbox/InboxView.vue b/frontend/apps/main/src/views/admin/inbox/InboxView.vue
index 02f83e4a..a4bc6fd9 100644
--- a/frontend/apps/main/src/views/admin/inbox/InboxView.vue
+++ b/frontend/apps/main/src/views/admin/inbox/InboxView.vue
@@ -1,5 +1,5 @@
 <template>
-  <AdminSplitLayout>
+  <AdminSplitLayout :fixed-help="!!livechatPreview">
     <template #content>
       <router-view />
     </template>
diff --git a/frontend/apps/main/src/views/search/SearchView.vue b/frontend/apps/main/src/views/search/SearchView.vue
index 1bf90ad3..e7307e4f 100644
--- a/frontend/apps/main/src/views/search/SearchView.vue
+++ b/frontend/apps/main/src/views/search/SearchView.vue
@@ -1,45 +1,21 @@
 <template>
   <div class="flex flex-col h-screen">
     <SearchHeader />
-    <div class="flex-1 overflow-y-auto">
+    <div ref="scrollRef" class="flex-1 overflow-y-auto">
       <div class="mx-auto max-w-6xl space-y-4 px-4 py-6">
-        <div class="relative">
-          <SearchIcon
-            class="absolute left-3 top-1/2 -translate-y-1/2 w-5 h-5 text-muted-foreground pointer-events-none"
-            aria-hidden="true"
-          />
-          <Input
-            ref="inputRef"
-            v-model="term"
-            :placeholder="$t('search.searchBy')"
-            :aria-label="$t('globals.terms.search')"
-            class="h-12 pl-10 pr-20 text-base"
-          />
-          <Spinner
-            v-if="loading"
-            size="sm"
-            variant="muted"
-            :absolute="false"
-            :center="false"
-            class="absolute right-10 top-1/2 -translate-y-1/2"
-          />
-          <button
-            v-if="term"
-            type="button"
-            :aria-label="$t('globals.messages.clearSearch')"
-            class="absolute right-2 top-1/2 -translate-y-1/2 p-1.5 rounded-md text-muted-foreground hover:text-foreground hover:bg-accent"
-            @click="term = ''"
-          >
-            <X class="w-4 h-4" aria-hidden="true" />
-          </button>
-        </div>
+        <SearchInput
+          ref="inputRef"
+          v-model="term"
+          :placeholder="$t('search.searchBy')"
+          :aria-label="$t('globals.terms.search')"
+          :clear-label="$t('globals.messages.clearSearch')"
+          input-class="h-12 text-base"
+          :loading="loading"
+        />
 
         <SearchFilters :filters="filters" @update:filters="filters = $event" />
 
-        <div v-if="loading && resultCount === 0" class="flex justify-center items-center h-64">
-          <Spinner :absolute="false" />
-        </div>
-        <div v-else-if="error" class="py-16 text-center space-y-4">
+        <div v-if="error" class="py-16 text-center space-y-4">
           <p class="text-destructive">{{ error }}</p>
           <Button type="button" @click="search"> {{ $t('globals.terms.tryAgain') }} </Button>
         </div>
@@ -76,10 +52,9 @@
 import { ref, computed, watch, onMounted, onBeforeUnmount } from 'vue'
 import { useRoute, useRouter } from 'vue-router'
 import { handleHTTPError } from '@shared-ui/utils/http.js'
-import { Search as SearchIcon, X } from 'lucide-vue-next'
+import { Search as SearchIcon } from 'lucide-vue-next'
 import { Button } from '@shared-ui/components/ui/button'
-import { Input } from '@shared-ui/components/ui/input'
-import Spinner from '@shared-ui/components/ui/spinner/Spinner.vue'
+import SearchInput from '@shared-ui/components/SearchInput.vue'
 import SearchHeader from '@main/features/search/SearchHeader.vue'
 import SearchFilters from '@main/features/search/SearchFilters.vue'
 import SearchResults from '@main/features/search/SearchResults.vue'
@@ -201,6 +176,8 @@ const search = async () => {
   }
 }
 
+const scrollRef = ref(null)
+
 const fetchPage = async (type, page, perPage) => {
   if (perPage !== results.value[type].per_page) {
     cursorsByPage[type] = new Map([[1, '']])
@@ -229,7 +206,10 @@ const fetchPage = async (type, page, perPage) => {
   }
 }
 
-const changePage = ({ type, page, perPage }) => fetchPage(type, page, perPage)
+const changePage = async ({ type, page, perPage }) => {
+  await fetchPage(type, page, perPage)
+  scrollRef.value?.scrollTo({ top: 0 })
+}
 
 const changeSort = ({ type, sort }) => {
   if (sorts.value[type] === sort) return
@@ -280,7 +260,7 @@ watch(activeTab, syncRoute)
 
 if (term.value.length >= MIN_SEARCH_LENGTH) search()
 
-onMounted(() => inputRef.value?.$el?.focus?.())
+onMounted(() => inputRef.value?.input?.$el?.focus?.())
 
 onBeforeUnmount(() => {
   clearTimeout(debounceTimer)
diff --git a/frontend/apps/widget/src/App.vue b/frontend/apps/widget/src/App.vue
index 0b878cc7..711fe992 100644
--- a/frontend/apps/widget/src/App.vue
+++ b/frontend/apps/widget/src/App.vue
@@ -64,7 +64,14 @@ onMounted(() => {
 
 const signalWidgetLoaded = async () => {
   if (widgetStore.config.help?.help_center_id) await help.load(locale.value)
-  window.parent.postMessage({ type: 'WIDGET_LOADED', campaigns: widgetStore.config.has_campaigns }, '*')
+  window.parent.postMessage(
+    {
+      type: 'WIDGET_LOADED',
+      campaigns: widgetStore.config.has_campaigns,
+      campaignDelay: widgetStore.config.campaign_delay_seconds || 0
+    },
+    '*'
+  )
 }
 
 const fetchInitialConversations = async () => {
diff --git a/frontend/apps/widget/src/components/AnnouncementCard.vue b/frontend/apps/widget/src/components/AnnouncementCard.vue
index 960b2ce9..f509fe8a 100644
--- a/frontend/apps/widget/src/components/AnnouncementCard.vue
+++ b/frontend/apps/widget/src/components/AnnouncementCard.vue
@@ -1,7 +1,7 @@
 <template>
   <a :href="announcement.url" target="_blank" rel="noopener noreferrer" class="block no-underline">
     <Card
-      class="overflow-hidden rounded-xl border-border/80 transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
+      class="overflow-hidden rounded-xl border-border/80 shadow-sm transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
     >
       <img :src="announcement.image_url" :alt="announcement.title" class="w-full h-auto" />
       <CardContent class="p-4 text-sm">
diff --git a/frontend/apps/widget/src/components/ArticleReader.vue b/frontend/apps/widget/src/components/ArticleReader.vue
index 2f78eb19..b5eadc9a 100644
--- a/frontend/apps/widget/src/components/ArticleReader.vue
+++ b/frontend/apps/widget/src/components/ArticleReader.vue
@@ -30,6 +30,9 @@ const onMessage = (event) => {
     frame.value?.parentElement?.scrollTo({ top: 0 })
   } else if (event.data.type === 'height' && Number.isFinite(event.data.height)) {
     height.value = `${event.data.height}px`
+  } else if (event.data.type === 'scroll' && Number.isFinite(event.data.top)) {
+    const scroller = frame.value?.parentElement
+    if (scroller) scroller.scrollTo({ top: frame.value.offsetTop + event.data.top, behavior: 'smooth' })
   }
 }
 
diff --git a/frontend/apps/widget/src/components/CSATMessageBubble.vue b/frontend/apps/widget/src/components/CSATMessageBubble.vue
index 272b9bec..f36d05e8 100644
--- a/frontend/apps/widget/src/components/CSATMessageBubble.vue
+++ b/frontend/apps/widget/src/components/CSATMessageBubble.vue
@@ -9,7 +9,7 @@
           :key="rating.value"
           @click="selectedRating = rating.value"
           :aria-label="rating.text"
-          class="flex flex-col items-center p-2 rounded-lg cursor-pointer hover:bg-muted transition-all"
+          class="flex flex-col items-center p-2 rounded-md cursor-pointer hover:bg-muted transition-all"
           :class="{ 'scale-125 bg-muted': selectedRating === rating.value }"
         >
           <span class="text-xl mb-1">{{ rating.emoji }}</span>
@@ -21,25 +21,24 @@
         <label class="text-xs text-muted-foreground mb-2 block">
           {{ t('globals.messages.additionalFeedback') }}
         </label>
-        <textarea
+        <Textarea
           v-model="feedback"
           :placeholder="$t('globals.terms.tellUsMore')"
-          class="w-full p-2 text-sm border border-border rounded-md bg-background text-foreground placeholder:text-muted-foreground"
-          rows="2"
+          class="min-h-[60px]"
           maxlength="500"
-        ></textarea>
+        />
         <div class="text-xs text-muted-foreground text-right mt-1">{{ feedback.length }}/500</div>
       </div>
 
-      <button
-        @click="submitRating"
+      <Button
+        type="button"
+        class="w-full"
         :disabled="(!selectedRating && !feedback.trim()) || isSubmitting"
-        class="w-full py-2 bg-primary text-primary-foreground rounded-md text-sm disabled:opacity-50 flex items-center justify-center gap-2 cursor-pointer"
+        @click="submitRating"
       >
-        <div v-if="isSubmitting" class="w-4 h-4 border border-primary-foreground border-t-transparent rounded-full animate-spin"></div>
-        <span v-if="isSubmitting">{{ t('globals.messages.submitting') }}</span>
-        <span v-else>{{ t('globals.messages.submitFeedback') }}</span>
-      </button>
+        <Spinner v-if="isSubmitting" size="sm" :absolute="false" :center="false" />
+        {{ isSubmitting ? t('globals.messages.submitting') : t('globals.messages.submitFeedback') }}
+      </Button>
     </div>
 
     <div v-else class="text-center py-2">
@@ -63,6 +62,9 @@
 import { ref, computed } from 'vue'
 import { useI18n } from 'vue-i18n'
 import api from '@widget/api/index.js'
+import { Button } from '@shared-ui/components/ui/button'
+import { Textarea } from '@shared-ui/components/ui/textarea'
+import { Spinner } from '@shared-ui/components/ui/spinner'
 
 const props = defineProps({
   message: { type: Object, required: true }
diff --git a/frontend/apps/widget/src/components/ChatHeader.vue b/frontend/apps/widget/src/components/ChatHeader.vue
index 7db25bbf..075193aa 100644
--- a/frontend/apps/widget/src/components/ChatHeader.vue
+++ b/frontend/apps/widget/src/components/ChatHeader.vue
@@ -12,7 +12,7 @@
       </Button>
       <ChatTitle />
     </div>
-    <div class="flex items-center gap-2 ml-auto" :class="{ 'mr-12': widgetStore.isMobileFullScreen }">
+    <div class="flex items-center gap-2 ml-auto">
       <DropdownMenu v-if="!widgetStore.isMobileFullScreen || canDownloadTranscript">
         <DropdownMenuTrigger as-child>
           <Button type="button" variant="ghost" size="sm" :aria-label="$t('globals.terms.more')">
@@ -38,6 +38,7 @@
           </DropdownMenuItem>
         </DropdownMenuContent>
       </DropdownMenu>
+      <CloseWidgetButton />
     </div>
   </div>
 </template>
@@ -57,6 +58,7 @@ import api from '@widget/api/index.js'
 import { downloadBlobResponse, parseBlobError } from '@shared-ui/utils/file'
 import { handleHTTPError } from '@shared-ui/utils/http'
 import ChatTitle from './ChatTitle.vue'
+import CloseWidgetButton from './CloseWidgetButton.vue'
 import { useWidgetStore } from '@widget/store/widget.js'
 
 const widgetStore = useWidgetStore()
diff --git a/frontend/apps/widget/src/components/ChatMessages.vue b/frontend/apps/widget/src/components/ChatMessages.vue
index 3aa15c13..abd69c1e 100644
--- a/frontend/apps/widget/src/components/ChatMessages.vue
+++ b/frontend/apps/widget/src/components/ChatMessages.vue
@@ -330,14 +330,16 @@ watch(
     nextTick(() => {
       const id = chatStore.previewUnreadUUID
       chatStore.previewUnreadUUID = null
+      const container = messagesContainer.value
       const target = id && contentEl.value?.querySelector(`[data-message-uuid="${id}"]`)
-      if (target) {
+      const offset = target
+        ? target.getBoundingClientRect().top -
+          container.getBoundingClientRect().top +
+          container.scrollTop
+        : 0
+      if (target && offset > 0 && container.scrollHeight - container.clientHeight - offset > 1) {
         hasUserScrolled.value = true
-        scrollToOffset(
-          target.getBoundingClientRect().top -
-            messagesContainer.value.getBoundingClientRect().top +
-            messagesContainer.value.scrollTop
-        )
+        scrollToOffset(offset)
       } else scrollToBottom()
     })
     if (widgetStore.isOpen && !chatStore.isLoadingConversation) {
diff --git a/frontend/apps/widget/src/components/CloseWidgetButton.vue b/frontend/apps/widget/src/components/CloseWidgetButton.vue
index 41b93404..92801078 100644
--- a/frontend/apps/widget/src/components/CloseWidgetButton.vue
+++ b/frontend/apps/widget/src/components/CloseWidgetButton.vue
@@ -3,6 +3,7 @@
     v-if="widgetStore.isMobileFullScreen"
     @click="closeWidget"
     variant="ghost"
+    size="sm"
     :aria-label="$t('globals.messages.closeChat')"
   >
     <X class="w-4 h-4" />
@@ -15,10 +16,5 @@ import { X } from 'lucide-vue-next'
 import { useWidgetStore } from '@widget/store/widget.js'
 
 const widgetStore = useWidgetStore()
-
-// Send message to parent window (widget.js) to close the widget
-const closeWidget = () => {
-  widgetStore.setOpen(false)
-  window.parent.postMessage({ type: 'CLOSE_WIDGET' }, '*')
-}
+const closeWidget = () => widgetStore.closeWidget()
 </script>
diff --git a/frontend/apps/widget/src/components/ConversationsList.vue b/frontend/apps/widget/src/components/ConversationsList.vue
index 4c895c5b..ab06f85c 100644
--- a/frontend/apps/widget/src/components/ConversationsList.vue
+++ b/frontend/apps/widget/src/components/ConversationsList.vue
@@ -28,7 +28,7 @@
             </div>
             <div class="flex items-center gap-2">
               <p class="text-sm text-muted-foreground truncate flex-1 min-w-0">
-                {{ conversation.last_message.content }}
+                {{ lastMessagePreview(conversation.last_message, t) }}
               </p>
               <UnreadCountBadge :count="conversation.unread_message_count" class="flex-shrink-0" />
             </div>
@@ -50,6 +50,7 @@ import { getRelativeTime } from '@shared-ui/utils/datetime.js'
 import { Avatar, AvatarFallback, AvatarImage } from '@shared-ui/components/ui/avatar'
 import { Spinner } from '@shared-ui/components/ui/spinner'
 import UnreadCountBadge from './UnreadCountBadge.vue'
+import { lastMessagePreview } from '@widget/utils/messagePreview.js'
 
 const chatStore = useChatStore()
 const widgetStore = useWidgetStore()
diff --git a/frontend/apps/widget/src/components/HomeExternalLink.vue b/frontend/apps/widget/src/components/HomeExternalLink.vue
index 3ec6c2b8..0c605b84 100644
--- a/frontend/apps/widget/src/components/HomeExternalLink.vue
+++ b/frontend/apps/widget/src/components/HomeExternalLink.vue
@@ -1,19 +1,13 @@
 <template>
   <a :href="link.url" target="_blank" rel="noopener noreferrer" class="block no-underline">
     <Card
-      class="rounded-xl border-border/80 transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
+      class="rounded-xl border-border/80 shadow-sm transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
     >
-      <CardContent class="p-4">
-        <div class="flex items-center gap-3">
-          <span class="flex size-9 shrink-0 items-center justify-center rounded-lg bg-muted">
-            <img v-if="link.image_url" :src="link.image_url" alt="" class="size-5 object-contain" />
-            <Globe2 v-else size="16" class="text-muted-foreground" aria-hidden="true" />
-          </span>
-          <span class="min-w-0 flex-1 text-sm font-medium leading-snug text-foreground">
-            {{ link.text }}
-          </span>
-          <ExternalLink size="15" class="shrink-0 text-muted-foreground" aria-hidden="true" />
-        </div>
+      <CardContent class="flex items-center gap-3 p-4">
+        <span class="min-w-0 flex-1 text-sm font-medium leading-snug text-foreground">
+          {{ link.text }}
+        </span>
+        <ExternalLink size="15" class="shrink-0 text-muted-foreground" aria-hidden="true" />
       </CardContent>
     </Card>
   </a>
@@ -21,7 +15,7 @@
 
 <script setup>
 import { Card, CardContent } from '@shared-ui/components/ui/card'
-import { ExternalLink, Globe2 } from 'lucide-vue-next'
+import { ExternalLink } from 'lucide-vue-next'
 
 defineProps({
   link: {
diff --git a/frontend/apps/widget/src/components/HomeHeader.vue b/frontend/apps/widget/src/components/HomeHeader.vue
index 8775d012..78922607 100644
--- a/frontend/apps/widget/src/components/HomeHeader.vue
+++ b/frontend/apps/widget/src/components/HomeHeader.vue
@@ -1,6 +1,9 @@
 <template>
-  <div class="relative" :style="headerStyle">
-    <div class="p-7">
+  <div class="relative">
+    <div
+      class="px-7 pb-7"
+      :class="widgetStore.isMobileFullScreen ? 'pt-[max(3.5rem,env(safe-area-inset-top))]' : 'pt-7'"
+    >
       <img
         v-if="config.logo_url"
         :src="config.logo_url"
@@ -8,10 +11,13 @@
         class="max-h-7 max-w-full"
       />
       <div class="mt-20" :class="textColorClass">
-        <h2 class="text-4xl font-bold leading-none tracking-tight break-words">
+        <h2
+          class="text-3xl font-semibold leading-tight tracking-tight break-words"
+          :class="subTextColorClass"
+        >
           {{ parsedGreeting }}
         </h2>
-        <p class="mt-3 max-w-80 text-2xl font-medium leading-tight" :class="subTextColorClass">
+        <p class="mt-2 text-3xl font-semibold leading-tight tracking-tight break-words">
           {{ parsedIntroduction }}
         </p>
       </div>
@@ -19,17 +25,14 @@
     <div class="relative z-10 px-4 pb-5">
       <slot />
     </div>
-    <div
-      v-if="config.home_screen?.background?.type"
-      class="absolute bottom-0 left-0 right-0 h-20 pointer-events-none"
-      :style="fadeStyle"
-    ></div>
   </div>
 </template>
 
 <script setup>
 import { computed } from 'vue'
 import { useUserStore } from '@widget/store/user.js'
+import { useWidgetStore } from '@widget/store/widget.js'
+import { useHeaderTheme } from '@widget/composables/useHeaderTheme.js'
 import { renderTemplate } from '@shared-ui/utils/string.js'
 
 const props = defineProps({
@@ -40,6 +43,7 @@ const props = defineProps({
 })
 
 const userStore = useUserStore()
+const widgetStore = useWidgetStore()
 
 const userData = computed(() => ({
   firstName: userStore.firstName,
@@ -52,47 +56,5 @@ const parsedIntroduction = computed(() =>
   renderTemplate(props.config.introduction_message, userData.value)
 )
 
-const headerStyle = computed(() => {
-  const hs = props.config.home_screen
-  if (!hs?.background?.type) return {}
-
-  const style = {}
-  switch (hs.background.type) {
-    case 'solid':
-      if (hs.background.color) style.backgroundColor = hs.background.color
-      break
-    case 'gradient':
-      if (hs.background.gradient_start && hs.background.gradient_end) {
-        style.background = `linear-gradient(to bottom, ${hs.background.gradient_start}, ${hs.background.gradient_end})`
-      }
-      break
-    case 'image':
-      if (hs.background.image_url) {
-        style.backgroundImage = `url(${hs.background.image_url})`
-        style.backgroundSize = 'cover'
-        style.backgroundPosition = 'center'
-      }
-      break
-  }
-  return style
-})
-
-const headerTextColor = computed(() => props.config.home_screen?.header_text_color)
-
-const textColorClass = computed(() => {
-  if (headerTextColor.value === 'black') return 'text-black'
-  if (headerTextColor.value === 'white') return 'text-white'
-  return ''
-})
-
-const subTextColorClass = computed(() => {
-  if (headerTextColor.value === 'black') return 'text-black/70'
-  if (headerTextColor.value === 'white') return 'text-white/70'
-  return 'text-muted-foreground'
-})
-
-const fadeStyle = {
-  background:
-    'linear-gradient(to bottom, transparent 0%, hsl(var(--background) / 0.08) 20%, hsl(var(--background) / 0.32) 45%, hsl(var(--background) / 0.72) 72%, hsl(var(--background)) 100%)'
-}
+const { textColorClass, subTextColorClass } = useHeaderTheme(computed(() => props.config))
 </script>
diff --git a/frontend/apps/widget/src/components/HomeHelp.vue b/frontend/apps/widget/src/components/HomeHelp.vue
index 3ee8b7f7..6c04c057 100644
--- a/frontend/apps/widget/src/components/HomeHelp.vue
+++ b/frontend/apps/widget/src/components/HomeHelp.vue
@@ -23,11 +23,11 @@ const open = (article) => {
     <Button
       type="button"
       variant="outline"
-      class="h-10 w-full justify-start rounded-lg"
+      class="h-10 w-full justify-between px-2"
       @click="open()"
     >
-      <Search class="size-4" aria-hidden="true" />
       {{ $t('widget.searchArticles') }}
+      <Search class="size-4" aria-hidden="true" />
     </Button>
     <Button
       v-for="article in help.featured"
diff --git a/frontend/apps/widget/src/components/MessageAttachment.vue b/frontend/apps/widget/src/components/MessageAttachment.vue
index ee4561dc..f65de1fe 100644
--- a/frontend/apps/widget/src/components/MessageAttachment.vue
+++ b/frontend/apps/widget/src/components/MessageAttachment.vue
@@ -10,7 +10,7 @@
         <img
           :src="getThumbnailUrl(attachment)"
           :alt="attachment.name"
-          class="max-w-48 max-h-32 rounded-lg object-cover"
+          class="max-w-48 max-h-32 rounded-md object-cover"
           @error="fallbackToOriginal($event, attachment.url)"
           @click="openImage(attachment.url)"
         />
@@ -19,7 +19,7 @@
       <!-- File attachment -->
       <div
         v-else
-        class="flex items-center gap-2 p-2 bg-muted rounded-lg border border-border hover:bg-muted/80 transition-colors"
+        class="flex items-center gap-2 p-2 bg-muted rounded-md border border-border hover:bg-muted/80 transition-colors"
         @click="downloadFile(attachment)"
       >
         <div class="flex-shrink-0">
diff --git a/frontend/apps/widget/src/components/MessageInput.vue b/frontend/apps/widget/src/components/MessageInput.vue
index d6db0bae..6cd5e05b 100644
--- a/frontend/apps/widget/src/components/MessageInput.vue
+++ b/frontend/apps/widget/src/components/MessageInput.vue
@@ -1,16 +1,17 @@
 <template>
-  <div class="border-t focus:ring-0 focus:outline-none">
+  <div class="focus:ring-0 focus:outline-none">
     <ReplyButtons
       v-if="quickReplies.length"
       :replies="quickReplies"
       :disabled="isSending"
-      class="px-2 pt-2"
+      align="end"
+      class="px-2 pb-2"
       @select="sendQuickReply"
     />
     <!-- Message Input -->
-    <div class="p-2">
+    <div class="p-2 border-t">
       <!-- Unified Input Container -->
-      <div class="border border-input rounded-lg bg-background focus-within:border-secondary">
+      <div class="border border-input rounded-md bg-background focus-within:border-secondary">
         <!-- Textarea Container -->
         <div class="p-2">
           <Textarea
diff --git a/frontend/apps/widget/src/components/NoticeBanner.vue b/frontend/apps/widget/src/components/NoticeBanner.vue
index 8a31fd9f..40499888 100644
--- a/frontend/apps/widget/src/components/NoticeBanner.vue
+++ b/frontend/apps/widget/src/components/NoticeBanner.vue
@@ -1,5 +1,5 @@
 <template>
-  <div class="bg-secondary/30 border border-secondary rounded-lg p-4" v-if="noticeText" role="status">
+  <div class="bg-secondary/30 border border-secondary rounded-md p-4" v-if="noticeText" role="status">
     <div class="flex items-center justify-center gap-3">
       <AlertTriangle class="flex-shrink-0 text-secondary-foreground" size="16" />
       <p class="text-sm text-secondary-foreground">{{ noticeText }}</p>
diff --git a/frontend/apps/widget/src/components/RecentConversationCard.vue b/frontend/apps/widget/src/components/RecentConversationCard.vue
index c9ee916a..716553c9 100644
--- a/frontend/apps/widget/src/components/RecentConversationCard.vue
+++ b/frontend/apps/widget/src/components/RecentConversationCard.vue
@@ -2,7 +2,7 @@
   <div class="space-y-3">
     <Card
       @click="continueConversation"
-      class="cursor-pointer rounded-xl border-border/70 bg-card/95 shadow-lg transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-xl"
+      class="cursor-pointer rounded-xl border-border/80 shadow-sm transition-[background-color,box-shadow] can-hover:hover:bg-accent can-hover:hover:shadow-md"
     >
       <CardContent class="p-4">
         <div class="flex items-start justify-between">
@@ -14,7 +14,7 @@
             </div>
             <div class="flex gap-2 items-start">
               <div class="text-sm text-foreground line-clamp-2 flex-1 min-w-0">
-                {{ conversation.last_message.content }}
+                {{ lastMessagePreview(conversation.last_message, t) }}
               </div>
               <UnreadCountBadge :count="conversation.unread_message_count" class="flex-shrink-0" />
             </div>
@@ -39,6 +39,7 @@ import UnreadCountBadge from '@widget/components/UnreadCountBadge.vue'
 import { getRelativeTime } from '@shared-ui/utils/datetime.js'
 import { useChatStore } from '@widget/store/chat.js'
 import { useWidgetStore } from '@widget/store/widget.js'
+import { lastMessagePreview } from '@widget/utils/messagePreview.js'
 import { useI18n } from 'vue-i18n'
 
 const props = defineProps({
diff --git a/frontend/apps/widget/src/components/ReplyButtons.vue b/frontend/apps/widget/src/components/ReplyButtons.vue
index f63349d9..e727a50c 100644
--- a/frontend/apps/widget/src/components/ReplyButtons.vue
+++ b/frontend/apps/widget/src/components/ReplyButtons.vue
@@ -1,12 +1,12 @@
 <template>
-  <div class="flex flex-wrap gap-2">
+  <div class="flex flex-wrap gap-2" :class="align === 'end' ? 'justify-end' : 'justify-start'">
     <Button
       v-for="(reply, index) in replies"
       :key="`${index}-${reply}`"
       type="button"
       variant="outline"
       size="sm"
-      class="h-auto max-w-full rounded-full py-1.5 text-left whitespace-normal"
+      class="h-auto max-w-full rounded-full py-1.5 text-left whitespace-normal shadow-md"
       :disabled="disabled"
       @click="emit('select', reply)"
     >
@@ -20,7 +20,8 @@ import { Button } from '@shared-ui/components/ui/button'
 
 defineProps({
   replies: { type: Array, required: true },
-  disabled: { type: Boolean, default: false }
+  disabled: { type: Boolean, default: false },
+  align: { type: String, default: 'start' }
 })
 
 const emit = defineEmits(['select'])
diff --git a/frontend/apps/widget/src/components/StartConversationButton.vue b/frontend/apps/widget/src/components/StartConversationButton.vue
new file mode 100644
index 00000000..194220bc
--- /dev/null
+++ b/frontend/apps/widget/src/components/StartConversationButton.vue
@@ -0,0 +1,23 @@
+<template>
+  <Button v-if="canStartNewConversation" type="button" @click="startNewConversation">
+    {{ label }}
+    <ArrowRight v-if="arrow" size="16" aria-hidden="true" />
+  </Button>
+</template>
+
+<script setup>
+import { computed } from 'vue'
+import { useI18n } from 'vue-i18n'
+import { ArrowRight } from 'lucide-vue-next'
+import { Button } from '@shared-ui/components/ui/button'
+import { useStartConversation } from '@widget/composables/useStartConversation.js'
+
+const props = defineProps({
+  fallbackLabel: { type: String, default: 'globals.messages.startNewConversation' },
+  arrow: { type: Boolean, default: false }
+})
+
+const { t } = useI18n()
+const { configuredLabel, canStartNewConversation, startNewConversation } = useStartConversation()
+const label = computed(() => configuredLabel.value || t(props.fallbackLabel))
+</script>
diff --git a/frontend/apps/widget/src/composables/useHeaderTheme.js b/frontend/apps/widget/src/composables/useHeaderTheme.js
new file mode 100644
index 00000000..b26ee9f0
--- /dev/null
+++ b/frontend/apps/widget/src/composables/useHeaderTheme.js
@@ -0,0 +1,50 @@
+import { computed } from 'vue'
+
+export function useHeaderTheme (config) {
+  const homeScreen = computed(() => config.value?.home_screen)
+  const choice = computed(() => homeScreen.value?.header_text_color)
+
+  const textColorClass = computed(() => {
+    if (choice.value === 'black') return 'text-black'
+    if (choice.value === 'white') return 'text-white'
+    return ''
+  })
+
+  const subTextColorClass = computed(() => {
+    if (choice.value === 'black') return 'text-black/70'
+    if (choice.value === 'white') return 'text-white/70'
+    return 'text-muted-foreground'
+  })
+
+  const backgroundStyle = computed(() => {
+    const background = homeScreen.value?.background
+    if (!background?.type) return {}
+    if (background.type === 'solid' && background.color) {
+      return { backgroundColor: background.color }
+    }
+    if (background.type === 'gradient' && background.gradient_start && background.gradient_end) {
+      return {
+        background: `linear-gradient(to bottom, ${background.gradient_start}, ${background.gradient_end})`
+      }
+    }
+    if (background.type === 'image' && background.image_url) {
+      return {
+        backgroundImage: `url(${background.image_url})`,
+        backgroundSize: 'cover',
+        backgroundPosition: 'center'
+      }
+    }
+    return {}
+  })
+
+  const showFade = computed(
+    () => Boolean(homeScreen.value?.background?.type) && Boolean(homeScreen.value?.fade_background)
+  )
+
+  const fadeStyle = {
+    background:
+      'linear-gradient(to bottom, transparent 0%, hsl(var(--background) / 0.08) 20%, hsl(var(--background) / 0.32) 45%, hsl(var(--background) / 0.72) 72%, hsl(var(--background)) 100%)'
+  }
+
+  return { textColorClass, subTextColorClass, backgroundStyle, showFade, fadeStyle }
+}
diff --git a/frontend/apps/widget/src/composables/useReplyPreviews.js b/frontend/apps/widget/src/composables/useReplyPreviews.js
index 4f03dfbd..b85a502d 100644
--- a/frontend/apps/widget/src/composables/useReplyPreviews.js
+++ b/frontend/apps/widget/src/composables/useReplyPreviews.js
@@ -69,7 +69,7 @@ export function useReplyPreviews() {
           labels: {
             dismiss: t('globals.terms.dismiss'),
             dismissAll: t('widget.dismissPreviews'),
-            open: t('widget.openConversation')
+            open: t('globals.messages.openConversation')
           },
           theme: {
             background: style.backgroundColor,
diff --git a/frontend/apps/widget/src/composables/useStartConversation.js b/frontend/apps/widget/src/composables/useStartConversation.js
new file mode 100644
index 00000000..41aed91f
--- /dev/null
+++ b/frontend/apps/widget/src/composables/useStartConversation.js
@@ -0,0 +1,32 @@
+import { computed } from 'vue'
+import { useChatStore } from '@widget/store/chat.js'
+import { useWidgetStore } from '@widget/store/widget.js'
+import { useUserStore } from '@widget/store/user.js'
+
+export function useStartConversation () {
+  const chatStore = useChatStore()
+  const widgetStore = useWidgetStore()
+  const userStore = useUserStore()
+
+  const audienceConfig = computed(() =>
+    userStore.isVisitor ? widgetStore.config?.visitors : widgetStore.config?.users
+  )
+
+  const configuredLabel = computed(() => audienceConfig.value?.start_conversation_button_text || '')
+
+  // Mirrors the server check, else the button is shown and the send fails.
+  const canStartNewConversation = computed(() => {
+    if (!audienceConfig.value?.allow_start_conversation) return false
+    return (
+      audienceConfig.value?.prevent_multiple_conversations !== true || !chatStore.hasConversations
+    )
+  })
+
+  const startNewConversation = () => {
+    chatStore.setCurrentConversation(null)
+    chatStore.clearMessages()
+    widgetStore.navigateToChat()
+  }
+
+  return { configuredLabel, canStartNewConversation, startNewConversation }
+}
diff --git a/frontend/apps/widget/src/layouts/MainLayout.vue b/frontend/apps/widget/src/layouts/MainLayout.vue
index c1efacb5..ba4836dc 100644
--- a/frontend/apps/widget/src/layouts/MainLayout.vue
+++ b/frontend/apps/widget/src/layouts/MainLayout.vue
@@ -1,7 +1,11 @@
 <template>
   <div class="flex flex-col h-full relative">
-    <div class="absolute top-2 right-2 z-20">
-      <CloseWidgetButton />
+    <div
+      v-if="widgetStore.currentView === 'home'"
+      class="absolute right-2 z-20"
+      :class="widgetStore.isMobileFullScreen ? 'top-[max(1rem,env(safe-area-inset-top))]' : 'top-2'"
+    >
+      <CloseWidgetButton :class="textColorClass" />
     </div>
     <Tabs
       :modelValue="widgetStore.currentView"
@@ -54,6 +58,7 @@
 </template>
 
 <script setup>
+import { computed } from 'vue'
 import { Tabs, TabsList, TabsTrigger, TabsContent } from '@shared-ui/components/ui/tabs'
 import HomeView from '@widget/views/HomeView.vue'
 import { House, MessagesSquare, CircleQuestionMark } from 'lucide-vue-next'
@@ -63,10 +68,12 @@ import ChatView from '@widget/views/ChatView.vue'
 import ConversationsView from '@widget/views/ConversationsView.vue'
 import ConnectionBanner from '@widget/components/ConnectionBanner.vue'
 import CloseWidgetButton from '@widget/components/CloseWidgetButton.vue'
+import { useHeaderTheme } from '@widget/composables/useHeaderTheme.js'
 import { useWidgetStore } from '@widget/store/widget.js'
 
 const widgetStore = useWidgetStore()
 const help = useHelpStore()
+const { textColorClass } = useHeaderTheme(computed(() => widgetStore.config))
 
 const handleTabChange = (value) => {
   if (value === 'home') {
diff --git a/frontend/apps/widget/src/layouts/WidgetHeader.vue b/frontend/apps/widget/src/layouts/WidgetHeader.vue
index 895521e5..5d803a81 100644
--- a/frontend/apps/widget/src/layouts/WidgetHeader.vue
+++ b/frontend/apps/widget/src/layouts/WidgetHeader.vue
@@ -1,8 +1,11 @@
 <template>
-  <div class="flex items-center justify-center p-4 border-b">
+  <div class="relative flex items-center justify-center p-4 border-b">
     <h3 class="text-base font-semibold text-foreground">{{ title }}</h3>
+    <CloseWidgetButton class="absolute right-2 inset-y-0 my-auto" />
   </div>
 </template>
 <script setup>
+import CloseWidgetButton from '@widget/components/CloseWidgetButton.vue'
+
 defineProps(['title'])
 </script>
diff --git a/frontend/apps/widget/src/utils/messagePreview.js b/frontend/apps/widget/src/utils/messagePreview.js
new file mode 100644
index 00000000..905c9bed
--- /dev/null
+++ b/frontend/apps/widget/src/utils/messagePreview.js
@@ -0,0 +1,14 @@
+const attachmentTerm = (contentType = '') => {
+  if (contentType.startsWith('image/')) return 'globals.terms.image'
+  if (contentType.startsWith('video/')) return 'globals.terms.video'
+  if (contentType.startsWith('audio/')) return 'globals.terms.audio'
+  return 'globals.terms.file'
+}
+
+export const lastMessagePreview = (lastMessage, t) => {
+  const content = lastMessage?.content?.trim()
+  if (content) return content
+  const attachment = lastMessage?.attachments?.[0]
+  if (!attachment) return ''
+  return t(attachmentTerm(attachment.content_type), 1)
+}
diff --git a/frontend/apps/widget/src/views/ConversationsView.vue b/frontend/apps/widget/src/views/ConversationsView.vue
index 300241b1..ab970af8 100644
--- a/frontend/apps/widget/src/views/ConversationsView.vue
+++ b/frontend/apps/widget/src/views/ConversationsView.vue
@@ -9,7 +9,7 @@
     </div>
 
     <!-- Floating button with gradient fade -->
-    <div v-if="canStartNewConversation" class="absolute bottom-0 inset-x-0">
+    <div class="absolute bottom-0 inset-x-0">
       <!-- Gradient fade overlay -->
       <div
         class="h-20 bg-gradient-to-t from-background via-background/80 to-transparent pointer-events-none"
@@ -17,47 +17,14 @@
 
       <!-- Floating button -->
       <div class="absolute bottom-4 inset-x-0 mx-auto w-fit z-10">
-        <Button @click="startNewConversation">
-          {{ startButtonText }}
-        </Button>
+        <StartConversationButton />
       </div>
     </div>
   </div>
 </template>
 
 <script setup>
-import { computed } from 'vue'
-import { useI18n } from 'vue-i18n'
-import { Button } from '@shared-ui/components/ui/button'
-import { useChatStore } from '@widget/store/chat.js'
-import { useWidgetStore } from '@widget/store/widget.js'
-import { useUserStore } from '@widget/store/user.js'
 import ConversationsList from '@widget/components/ConversationsList.vue'
 import WidgetHeader from '@widget/layouts/WidgetHeader.vue'
-
-const { t } = useI18n()
-const chatStore = useChatStore()
-const widgetStore = useWidgetStore()
-const userStore = useUserStore()
-
-const startButtonText = computed(() => {
-  const userConfig = userStore.isVisitor ? widgetStore.config?.visitors : widgetStore.config?.users
-  return userConfig?.start_conversation_button_text || t('globals.messages.startNewConversation')
-})
-
-const canStartNewConversation = computed(() => {
-  const userConfig = userStore.isVisitor ? widgetStore.config?.visitors : widgetStore.config?.users
-  // Mirrors the server check, else the button is offered and the send fails.
-  if (!userConfig?.allow_start_conversation) return false
-  return userConfig?.prevent_multiple_conversations !== true || !chatStore.hasConversations
-})
-
-const startNewConversation = () => {
-  // Clear current conversation
-  chatStore.setCurrentConversation(null)
-  chatStore.clearMessages()
-
-  // Navigate directly to chat view
-  widgetStore.navigateToChat()
-}
+import StartConversationButton from '@widget/components/StartConversationButton.vue'
 </script>
diff --git a/frontend/apps/widget/src/views/HelpView.vue b/frontend/apps/widget/src/views/HelpView.vue
index c796808a..c54495dd 100644
--- a/frontend/apps/widget/src/views/HelpView.vue
+++ b/frontend/apps/widget/src/views/HelpView.vue
@@ -1,13 +1,16 @@
 <script setup>
-import { computed, ref, nextTick, onMounted, onUnmounted } from 'vue'
+import { computed, ref, watch, nextTick, onMounted, onUnmounted } from 'vue'
+import { useDebounceFn } from '@vueuse/core'
 import { useI18n } from 'vue-i18n'
-import { ArrowLeft, Search, Maximize2, Minimize2, FileQuestionMark } from 'lucide-vue-next'
+import { ArrowLeft, Maximize2, Minimize2, FileQuestionMark } from 'lucide-vue-next'
 import { Button } from '@shared-ui/components/ui/button'
-import { Input } from '@shared-ui/components/ui/input'
+import SearchInput from '@shared-ui/components/SearchInput.vue'
 import { useHelpStore } from '@widget/store/help.js'
 import { useWidgetStore } from '@widget/store/widget.js'
 import HelpCollectionList from '@shared-ui/components/HelpCollectionList.vue'
 import ArticleReader from '@widget/components/ArticleReader.vue'
+import CloseWidgetButton from '@widget/components/CloseWidgetButton.vue'
+import StartConversationButton from '@widget/components/StartConversationButton.vue'
 import { Spinner } from '@shared-ui/components/ui/spinner'
 import api from '@widget/api/index.js'
 
@@ -20,6 +23,7 @@ onUnmounted(() => {
 })
 const valid = (identity) => mounted && identity === help.identity
 const busy = ref(false)
+const searching = ref(false)
 const error = ref('')
 const scroller = ref(null)
 const backButton = ref(null)
@@ -34,6 +38,18 @@ const toggleExpand = () => {
   widget.toggleExpand()
   help.setExpandArticles(widget.isExpanded)
 }
+const runSearch = useDebounceFn(() => search(), 300)
+watch(
+  () => help.query,
+  (query) => {
+    if (!query.trim()) {
+      help.results = null
+      return
+    }
+    runSearch()
+  }
+)
+
 const retry = () => {
   error.value = ''
   help.load(locale.value)
@@ -44,7 +60,7 @@ const search = async () => {
     help.results = null
     return
   }
-  busy.value = true
+  searching.value = true
   error.value = ''
   const identity = help.identity
   try {
@@ -54,7 +70,7 @@ const search = async () => {
   } catch {
     if (valid(identity) && help.query.trim() === query) error.value = t('widget.helpLoadError')
   } finally {
-    busy.value = false
+    searching.value = false
   }
 }
 const openArticle = async ({ id, slug, locale: articleLocale }) => {
@@ -122,7 +138,7 @@ onMounted(async () => {
   if (help.focusSearch && mounted) {
     help.focusSearch = false
     await nextTick()
-    requestAnimationFrame(() => searchInput.value?.$el?.focus())
+    requestAnimationFrame(() => searchInput.value?.input?.$el?.focus())
   }
 })
 </script>
@@ -156,6 +172,7 @@ onMounted(async () => {
         <Minimize2 v-if="widget.isExpanded" class="size-4" aria-hidden="true" />
         <Maximize2 v-else class="size-4" aria-hidden="true" />
       </Button>
+      <CloseWidgetButton class="absolute right-2 inset-y-0 my-auto" />
     </header>
     <div class="relative flex flex-col flex-1 min-h-0">
       <div
@@ -177,20 +194,14 @@ onMounted(async () => {
         </div>
       </template>
       <template v-else>
-        <form class="flex gap-2 p-3 border-b" @submit.prevent="search">
-          <Input
+        <form class="p-3 border-b" @submit.prevent="search">
+          <SearchInput
             ref="searchInput"
             v-model="help.query"
-            :aria-label="t('widget.searchArticles')"
             :placeholder="t('widget.searchArticles')"
+            :clear-label="t('globals.messages.clearSearch')"
+            :loading="searching"
           />
-          <Button
-            type="submit"
-            variant="outline"
-            :disabled="busy || !help.available"
-            :aria-label="t('globals.terms.search')"
-            ><Search class="size-4" aria-hidden="true"
-          /></Button>
         </form>
         <div
           ref="scroller"
@@ -211,7 +222,10 @@ onMounted(async () => {
             class="flex flex-col items-center justify-center px-4 py-12 text-center"
           >
             <FileQuestionMark class="w-10 h-10 text-muted-foreground mb-4" aria-hidden="true" />
-            <p class="text-sm text-muted-foreground">{{ t('widget.noArticles') }}</p>
+            <p class="text-sm text-muted-foreground">
+              {{ t('widget.noResultsFor', { query: help.query.trim() }) }}
+            </p>
+            <StartConversationButton class="mt-4" />
           </div>
         </div>
       </template>
diff --git a/frontend/apps/widget/src/views/HomeView.vue b/frontend/apps/widget/src/views/HomeView.vue
index d9c46429..c50decab 100644
--- a/frontend/apps/widget/src/views/HomeView.vue
+++ b/frontend/apps/widget/src/views/HomeView.vue
@@ -1,47 +1,48 @@
 <template>
-  <div class="flex flex-col h-full">
+  <div class="relative flex flex-col h-full bg-background">
     <div
-      class="flex-1 min-h-0 overflow-y-auto scrollbar-thin scrollbar-track-transparent scrollbar-thumb-muted-foreground/30 hover:scrollbar-thumb-muted-foreground/50"
+      class="pointer-events-none absolute inset-x-0 top-0"
+      :style="[backgroundStyle, { height: `${headerHeight}px` }]"
     >
-      <div class="flex flex-col">
-        <HomeHeader :config="config">
-          <RecentConversationCard
-            v-if="mostRecentConversation"
-            :conversation="mostRecentConversation"
-          />
-          <div v-else-if="canStartConversation">
-            <Button
-              size="lg"
-              class="w-full rounded-xl font-semibold shadow-md"
-              @click="startConversation"
-            >
-              {{ startButtonText }}
-              <ArrowRight size="16" aria-hidden="true" />
-            </Button>
-          </div>
-        </HomeHeader>
+      <div v-if="showFade" class="absolute inset-x-0 bottom-0 h-20" :style="fadeStyle"></div>
+    </div>
 
-        <div v-if="homeItems.length" class="space-y-3 bg-background px-4 pt-1 pb-5">
-          <template v-for="(item, index) in homeItems" :key="index">
-            <HomeHelp v-if="item.type === 'help'" />
-            <AnnouncementCard v-else-if="item.type === 'announcement'" :announcement="item" />
-            <HomeExternalLink v-else-if="item.type === 'external_link'" :link="item" />
-          </template>
-        </div>
+    <div
+      class="relative flex-1 min-h-0 overflow-y-auto scrollbar-thin scrollbar-track-transparent scrollbar-thumb-muted-foreground/30 hover:scrollbar-thumb-muted-foreground/50"
+    >
+      <HomeHeader ref="headerRef" :config="config">
+        <RecentConversationCard
+          v-if="mostRecentConversation"
+          :conversation="mostRecentConversation"
+        />
+        <StartConversationButton
+          v-else
+          arrow
+          size="lg"
+          fallback-label="globals.messages.sendUsMessage"
+          class="w-full font-semibold shadow-md"
+        />
+      </HomeHeader>
+
+      <div v-if="homeItems.length" class="space-y-3 px-4 pt-1 pb-5">
+        <template v-for="(item, index) in homeItems" :key="index">
+          <HomeHelp v-if="item.type === 'help'" />
+          <AnnouncementCard v-else-if="item.type === 'announcement'" :announcement="item" />
+          <HomeExternalLink v-else-if="item.type === 'external_link'" :link="item" />
+        </template>
       </div>
     </div>
   </div>
 </template>
 
 <script setup>
-import { computed } from 'vue'
-import { ArrowRight } from 'lucide-vue-next'
-import { Button } from '@shared-ui/components/ui/button'
+import { computed, ref } from 'vue'
+import { useElementSize } from '@vueuse/core'
 import { useWidgetStore } from '@widget/store/widget.js'
+import { useHeaderTheme } from '@widget/composables/useHeaderTheme.js'
 import { useChatStore } from '@widget/store/chat.js'
-import { useUserStore } from '@widget/store/user.js'
-import { useI18n } from 'vue-i18n'
 import HomeHeader from '@widget/components/HomeHeader.vue'
+import StartConversationButton from '@widget/components/StartConversationButton.vue'
 import HomeExternalLink from '@widget/components/HomeExternalLink.vue'
 import AnnouncementCard from '@widget/components/AnnouncementCard.vue'
 import RecentConversationCard from '@widget/components/RecentConversationCard.vue'
@@ -50,9 +51,10 @@ import { useHelpStore } from '@widget/store/help.js'
 
 const widgetStore = useWidgetStore()
 const chatStore = useChatStore()
-const userStore = useUserStore()
-const { t } = useI18n()
 const config = computed(() => widgetStore.config)
+const { backgroundStyle, showFade, fadeStyle } = useHeaderTheme(config)
+const headerRef = ref(null)
+const { height: headerHeight } = useElementSize(computed(() => headerRef.value?.$el))
 const help = useHelpStore()
 const homeItems = computed(() =>
   (config.value.home_apps || []).filter((item) => item.type !== 'help' || help.available)
@@ -65,22 +67,4 @@ const mostRecentConversation = computed(() => {
   return conversations[0]
 })
 
-const canStartConversation = computed(() => {
-  const userConfig = userStore.isVisitor ? config.value.visitors : config.value.users
-  // Mirrors the server check, else the button is offered and the send fails.
-  if (!userConfig?.allow_start_conversation) return false
-  return userConfig?.prevent_multiple_conversations !== true || !chatStore.hasConversations
-})
-
-const startButtonText = computed(() => {
-  const isVisitor = userStore.isVisitor
-  return isVisitor
-    ? config.value.visitors?.start_conversation_button_text || t('globals.messages.sendUsMessage')
-    : config.value.users?.start_conversation_button_text || t('globals.messages.sendUsMessage')
-})
-
-const startConversation = () => {
-  chatStore.setCurrentConversation(null)
-  widgetStore.navigateToChat()
-}
 </script>
diff --git a/frontend/cypress/e2e/ui/livechatInboxForm.cy.js b/frontend/cypress/e2e/ui/livechatInboxForm.cy.js
index 983d95ab..9c461ab9 100644
--- a/frontend/cypress/e2e/ui/livechatInboxForm.cy.js
+++ b/frontend/cypress/e2e/ui/livechatInboxForm.cy.js
@@ -30,6 +30,8 @@ describe('Live chat inbox form', () => {
   let inboxId
 
   beforeEach(() => {
+    // radix-vue's select focuses a node that is already gone in headless runs.
+    Cypress.on('uncaught:exception', (err) => !err.message.includes("reading 'focus'"))
     cy.viewport(1280, 800)
     cy.login()
   })
diff --git a/frontend/cypress/e2e/ui/livechatWidgetTabs.cy.js b/frontend/cypress/e2e/ui/livechatWidgetTabs.cy.js
new file mode 100644
index 00000000..6db7b495
--- /dev/null
+++ b/frontend/cypress/e2e/ui/livechatWidgetTabs.cy.js
@@ -0,0 +1,314 @@
+// The steps run in order and share the inbox created by the first one.
+
+const stamp = Date.now()
+const inboxName = `Cypress Widget Tabs ${stamp}`
+const brandName = `Cypress Tabs Brand ${stamp}`
+const campaignName = `Cypress Campaign ${stamp}`
+const campaignMessage = `Need a hand with pricing? ${stamp}`
+const secondCampaignName = `Cypress Second ${stamp}`
+const hcName = `Cypress Widget HC ${stamp}`
+const hcSlug = `cypress-widget-hc-${stamp}`
+const collectionName = `Cypress Collection ${stamp}`
+const articleTitle = `Cypress Article ${stamp}`
+const listPath = '/admin/inboxes'
+
+const openTab = (label) => cy.get('[role="tab"]').contains(label).click()
+
+const selectOption = (trigger, option) => {
+  cy.get(trigger).click()
+  cy.get('[role="option"]').contains(option).click()
+  // The listbox keeps a focus guard over the form until it has finished closing.
+  cy.get('[role="option"]').should('not.exist')
+}
+
+const editInbox = (inboxId) => cy.visit(`${listPath}/${inboxId}/edit`)
+
+const openCampaign = (name) => cy.contains('button', name).click()
+
+describe('Live chat inbox form: proactive messages and help center tabs', () => {
+  let inboxId
+  let helpCenterId
+  let articleId
+
+  before(() => {
+    cy.login()
+    cy.api('POST', '/api/v1/help-centers', {
+      name: hcName,
+      slug: hcSlug,
+      page_title: `Help ${stamp}`,
+      default_locale: 'en',
+      allowed_locales: ['en'],
+      template: 'docs'
+    })
+      .then(({ body }) => {
+        helpCenterId = body.data.id
+        return cy.api('POST', `/api/v1/help-centers/${helpCenterId}/collections`, {
+          name: collectionName,
+          locale: 'en',
+          sort_order: 1,
+          is_published: true
+        })
+      })
+      .then(({ body }) =>
+        cy.api('POST', `/api/v1/collections/${body.data.id}/articles`, {
+          title: articleTitle,
+          content: '<p>Cypress body.</p>',
+          locale: 'en',
+          status: 'published'
+        })
+      )
+      .then(({ body }) => {
+        articleId = body.data.id
+        expect(articleId).to.be.a('number')
+      })
+  })
+
+  beforeEach(() => {
+    // radix-vue's select focuses a node that is already gone in headless runs.
+    Cypress.on('uncaught:exception', (err) => !err.message.includes("reading 'focus'"))
+    cy.viewport(1280, 900)
+    cy.login()
+  })
+
+  after(() => {
+    if (inboxId) cy.api('DELETE', `/api/v1/inboxes/${inboxId}`, null, { failOnStatusCode: false })
+    if (helpCenterId) {
+      cy.api('DELETE', `/api/v1/help-centers/${helpCenterId}`, null, { failOnStatusCode: false })
+    }
+  })
+
+  it('creates the inbox the other steps edit', () => {
+    cy.intercept('POST', '**/api/v1/inboxes').as('createInbox')
+
+    cy.visit('/admin/inboxes/new')
+    cy.contains('Create a live chat inbox').click()
+    cy.get('input[name="name"]').type(inboxName)
+    cy.get('input[name="config.brand_name"]').type(brandName)
+    cy.get('button[type="submit"]').click()
+
+    cy.wait('@createInbox').then(({ response }) => {
+      expect(response.statusCode).to.eq(200)
+      inboxId = response.body.data.id
+    })
+  })
+
+  it('saves an inbox created outside the form, which carries no prechat config', () => {
+    const apiInboxName = `${inboxName} api`
+    cy.api('POST', '/api/v1/inboxes', {
+      name: apiInboxName,
+      channel: 'livechat',
+      enabled: true,
+      config: {
+        brand_name: brandName,
+        colors: { primary: '#112233' },
+        launcher: { position: 'right' }
+      }
+    }).then(({ body }) => {
+      const apiInboxId = body.data.id
+      cy.intercept('PUT', `**/api/v1/inboxes/${apiInboxId}`).as('updateApiInbox')
+
+      editInbox(apiInboxId)
+      cy.get('input[name="config.website_url"]').type('https://cypress.test/api-inbox')
+      cy.get('button[type="submit"]').click()
+      cy.wait('@updateApiInbox').its('response.statusCode').should('eq', 200)
+
+      cy.api('DELETE', `/api/v1/inboxes/${apiInboxId}`, null, { failOnStatusCode: false })
+    })
+  })
+
+  it('saves a proactive message and loads every field back', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    cy.contains('button', 'Add proactive message').click()
+
+    cy.get('#campaign-name').clear().type(campaignName)
+    cy.get('#campaign-message').clear().type(campaignMessage)
+    cy.get('#campaign-include_urls').clear().type('/pricing\nhttps://example.com/docs/*')
+    cy.get('#campaign-exclude_urls').clear().type('/checkout/*')
+    cy.get('#campaign-delay_seconds').type('{selectall}25')
+    cy.get('#campaign-event').clear().type('pricing_viewed')
+    selectOption('#campaign-repeat', 'After an interval')
+    cy.get('#campaign-repeat_hours').type('{selectall}12')
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    openCampaign(campaignName)
+
+    cy.get('#campaign-name').should('have.value', campaignName)
+    cy.get('#campaign-message').should('have.value', campaignMessage)
+    cy.get('#campaign-include_urls').should(
+      'have.value',
+      '/pricing\nhttps://example.com/docs/*'
+    )
+    cy.get('#campaign-exclude_urls').should('have.value', '/checkout/*')
+    cy.get('#campaign-delay_seconds').should('have.value', '25')
+    cy.get('#campaign-event').should('have.value', 'pricing_viewed')
+    cy.get('#campaign-repeat_hours').should('have.value', '12')
+  })
+
+  it('rejects a proactive message with an empty message', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    openCampaign(campaignName)
+    cy.get('#campaign-message').clear()
+
+    cy.get('button[type="submit"]').click()
+
+    cy.contains('Message cannot be empty').should('be.visible')
+    cy.get('@updateInbox.all').should('have.length', 0)
+  })
+
+  it('rejects a repeat interval outside the allowed range', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    openCampaign(campaignName)
+    cy.get('#campaign-repeat_hours').type('{selectall}9000')
+
+    cy.get('button[type="submit"]').click()
+
+    cy.get('#campaign-repeat_hours').should('have.attr', 'aria-invalid', 'true')
+    cy.get('@updateInbox.all').should('have.length', 0)
+  })
+
+  it('rejects a proactive message with both devices turned off', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    openCampaign(campaignName)
+    cy.get('[data-campaign-devices] button[role="switch"]').each(($switch) => {
+      cy.wrap($switch).click()
+    })
+
+    cy.get('button[type="submit"]').click()
+
+    cy.contains('Select at least one device').should('be.visible')
+    cy.get('@updateInbox.all').should('have.length', 0)
+  })
+
+  it('persists the enabled toggle and the order of two proactive messages', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    cy.contains('button', 'Add proactive message').click()
+    cy.get('#campaign-name').clear().type(secondCampaignName)
+    cy.get('#campaign-message').clear().type(`Second message ${stamp}`)
+    cy.contains('button', 'Back to proactive messages').click()
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    // A new proactive message starts paused, so one click enables it.
+    cy.contains('button', campaignName)
+      .parents('.border')
+      .first()
+      .find('button[role="switch"][aria-label="Enabled"]')
+      .should('have.attr', 'data-state', 'unchecked')
+      .click()
+    cy.contains('button', secondCampaignName)
+      .parents('.border')
+      .first()
+      .find('button[aria-label="Move up"]')
+      .click()
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    cy.api('GET', `/api/v1/inboxes/${inboxId}`).then(({ body }) => {
+      const campaigns = body.data.config.campaigns
+      expect(campaigns.map((item) => item.name)).to.deep.eq([secondCampaignName, campaignName])
+      expect(campaigns.find((item) => item.name === campaignName).enabled).to.eq(true)
+    })
+  })
+
+  it('deletes a proactive message', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    openCampaign(secondCampaignName)
+    cy.get('[data-campaign-editor]').contains('button', 'Delete').click()
+    cy.get('[role="alertdialog"]').contains('button', 'Delete').click()
+    cy.get('[data-campaign-editor]').should('not.exist')
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    editInbox(inboxId)
+    openTab('Proactive messages')
+    cy.contains(secondCampaignName).should('not.exist')
+    cy.contains(campaignName).should('exist')
+  })
+
+  it('links a help center, shows the help tab and features an article', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Help center')
+    selectOption('#widget-help-center', hcName)
+
+    cy.get('[data-help-audience="visitors"]').contains('Show Help tab').should('be.visible')
+    cy.contains('Featured articles').should('be.visible')
+    cy.get('[data-featured-articles] button[role="combobox"]').should('not.be.disabled').click()
+    cy.get('[role="option"]').contains(articleTitle).click()
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    editInbox(inboxId)
+    openTab('Help center')
+    cy.get('#widget-help-center').should('contain', hcName)
+    cy.contains(articleTitle).should('be.visible')
+
+    cy.api('GET', `/api/v1/inboxes/${inboxId}`).then(({ body }) => {
+      const help = body.data.config.help
+      expect(help.help_center_id).to.eq(helpCenterId)
+      expect(help.featured_ids).to.deep.eq([articleId])
+    })
+  })
+
+  it('removes a featured article', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Help center')
+    cy.get('[data-featured-articles] button[aria-label="Remove"]').click()
+    cy.get('[data-featured-articles] button[aria-label="Remove"]').should('not.exist')
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    cy.api('GET', `/api/v1/inboxes/${inboxId}`).then(({ body }) => {
+      expect(body.data.config.help.featured_ids).to.deep.eq([])
+    })
+  })
+
+  it('unlinks the help center and hides its settings', () => {
+    cy.intercept('PUT', `**/api/v1/inboxes/${inboxId}`).as('updateInbox')
+
+    editInbox(inboxId)
+    openTab('Help center')
+    selectOption('#widget-help-center', 'None')
+
+    cy.contains('Featured articles').should('not.exist')
+
+    cy.get('button[type="submit"]').click()
+    cy.wait('@updateInbox').its('response.statusCode').should('eq', 200)
+
+    cy.api('GET', `/api/v1/inboxes/${inboxId}`).then(({ body }) => {
+      expect(body.data.config.help.help_center_id).to.eq(0)
+    })
+  })
+})
diff --git a/frontend/shared-ui/components/SearchInput.vue b/frontend/shared-ui/components/SearchInput.vue
new file mode 100644
index 00000000..94039297
--- /dev/null
+++ b/frontend/shared-ui/components/SearchInput.vue
@@ -0,0 +1,62 @@
+<template>
+  <div class="relative">
+    <Spinner
+      v-if="loading"
+      size="sm"
+      variant="muted"
+      :absolute="false"
+      :center="false"
+      class="absolute left-3 top-1/2 size-4 -translate-y-1/2 pointer-events-none"
+    />
+    <Search
+      v-else
+      class="absolute left-3 top-1/2 size-4 -translate-y-1/2 text-muted-foreground pointer-events-none"
+      aria-hidden="true"
+    />
+    <Input
+      ref="input"
+      :model-value="modelValue"
+      :placeholder="placeholder"
+      :aria-label="ariaLabel || placeholder"
+      :class="['pl-10', modelValue ? 'pr-10' : 'pr-3', inputClass]"
+      @update:model-value="emit('update:modelValue', $event)"
+    />
+    <slot name="trailing" />
+    <button
+      v-if="modelValue"
+      type="button"
+      :aria-label="clearLabel"
+      class="absolute right-2 top-1/2 -translate-y-1/2 p-1.5 rounded-md text-muted-foreground hover:text-foreground hover:bg-accent"
+      @click="clear"
+    >
+      <X class="size-4" aria-hidden="true" />
+    </button>
+  </div>
+</template>
+
+<script setup>
+import { ref } from 'vue'
+import { Search, X } from 'lucide-vue-next'
+import { Input } from '@shared-ui/components/ui/input'
+import { Spinner } from '@shared-ui/components/ui/spinner'
+
+defineProps({
+  modelValue: { type: String, default: '' },
+  placeholder: { type: String, default: '' },
+  ariaLabel: { type: String, default: '' },
+  clearLabel: { type: String, default: '' },
+  inputClass: { type: [String, Array, Object], default: '' },
+  loading: { type: Boolean, default: false }
+})
+
+const emit = defineEmits(['update:modelValue', 'clear'])
+const input = ref(null)
+
+const clear = () => {
+  emit('update:modelValue', '')
+  emit('clear')
+  input.value?.$el?.focus?.()
+}
+
+defineExpose({ input })
+</script>
diff --git a/i18n/en-US.json b/i18n/en-US.json
index 5b3c45e0..3c99e1f4 100644
--- a/i18n/en-US.json
+++ b/i18n/en-US.json
@@ -392,7 +392,6 @@
   "admin.inbox.livechat.prechatForm.enabled": "Enable pre-chat form",
   "admin.inbox.livechat.prechatForm.enabled.description": "Show a form to collect information before chat starts",
   "admin.inbox.livechat.prechatForm.audienceEnabled": "Show form to this audience",
-  "admin.inbox.livechat.prechatForm.audienceEnabled.description": "Ask the selected audience to fill this form",
   "admin.inbox.livechat.prechatForm.fields": "Form fields",
   "admin.inbox.livechat.prechatForm.handoffOnly": "Show only during AI handoff",
   "admin.inbox.livechat.prechatForm.handoffOnly.description": "Skip this form when a chat starts. Show it when the AI needs to transfer the conversation to a human.",
@@ -873,6 +872,8 @@
   "globals.messages.clearSearch": "Clear search",
   "globals.messages.close": "Close",
   "globals.messages.closeChat": "Close chat",
+  "globals.messages.openChat": "Open chat",
+  "globals.messages.openConversation": "Open conversation",
   "globals.messages.connected": "Connected",
   "globals.messages.connecting": "Connecting...",
   "globals.messages.connectionFailedRefresh": "Connection failed. Please refresh.",
@@ -998,6 +999,7 @@
   "globals.terms.article": "Article | Articles",
   "globals.terms.ascending": "Ascending",
   "globals.terms.assignedTeam": "Assigned team",
+  "globals.terms.audience": "Audience",
   "globals.terms.assignee": "Assignee",
   "globals.terms.attachment": "Attachment | Attachments",
   "globals.terms.audio": "Audio",
@@ -1074,6 +1076,7 @@
   "globals.terms.general": "General",
   "globals.terms.appearance": "Appearance",
   "globals.terms.desktop": "Desktop",
+  "globals.terms.device": "Device | Devices",
   "globals.terms.tablet": "Tablet",
   "globals.terms.mobile": "Mobile",
   "globals.terms.good": "Good",
@@ -1177,6 +1180,7 @@
   "globals.terms.secret": "Secret | Secrets",
   "globals.terms.security": "Security",
   "globals.terms.select": "Select",
+  "globals.terms.sender": "Sender",
   "globals.terms.sendWelcomeEmail": "Send welcome email? | Send welcome emails?",
   "globals.terms.sent": "Sent",
   "globals.terms.setPassword": "Set password | Set passwords",
@@ -1245,6 +1249,7 @@
   "helpCenter.aiEnabledHint": "Takes effect only when the article is published. Enable it in one language only, not in every translation.",
   "helpCenter.addTranslation": "Add translation",
   "helpCenter.translationOf": "Translation of “{title}”",
+  "helpCenter.translations": "Translations",
   "helpCenter.saveBeforeSwitchingTranslation": "Unsaved changes would be lost. Save the article before switching languages.",
   "helpCenter.saveBeforeTranslation": "Unsaved changes would be lost. Save the article before adding a translation.",
   "helpCenter.customCSS": "Custom CSS",
@@ -1643,7 +1648,7 @@
   "webhook.new": "New webhook",
   "webhook.sendTest": "Send test",
   "webhook.sentSuccessfully": "Webhook sent successfully",
-  "widget.addArticle": "Add article",
+  "widget.selectArticle": "Select article",
   "widget.addCampaign": "Add proactive message",
   "widget.addHelpHomeApp": "Add help articles",
   "widget.articleUnavailable": "Article unavailable",
@@ -1652,10 +1657,8 @@
   "widget.brandBot": "Brand bot",
   "widget.campaign.all": "Everyone",
   "widget.campaign.any": "Any time",
-  "widget.campaign.audience": "Audience",
   "widget.campaign.business_hours": "Business hours rule",
   "widget.campaign.delay_seconds": "Active time on page (seconds)",
-  "widget.campaign.devices": "Devices",
   "widget.campaign.dismissed": "Dismissed",
   "widget.campaign.displayed": "Displayed",
   "widget.campaign.event": "Optional event name",
@@ -1678,7 +1681,6 @@
   "widget.campaignDeviceRequired": "Select at least one device. This proactive message cannot appear until desktop or mobile is enabled.",
   "widget.campaignLimitReached": "You have reached the limit of 50 proactive messages. Delete one to add another.",
   "widget.campaignPriorityHint": "Messages are checked from top to bottom. The first matching message is shown.",
-  "widget.campaignSender": "Sender",
   "widget.campaignsHint": "Show a message on matching pages before the chat is opened. A conversation is created only when someone replies to it.",
   "widget.campaignStats": "Proactive message results",
   "widget.campaignUrlLimit": "Add up to 20 page patterns.",
@@ -1690,7 +1692,6 @@
   "widget.featuredArticlesHint": "Choose up to 10 articles. Leave empty to show popular articles.",
   "widget.genericNotice": "Generic notification",
   "widget.helpFeedbackError": "Feedback could not be saved. Try again.",
-  "widget.helpful": "Was this helpful?",
   "widget.helpHomeAppHint": "Shows a search button and the featured articles set in the Help center tab.",
   "widget.helpHomeAppRequiresCenter": "Choose a help center in the Help center tab before adding this card.",
   "widget.helpLoadError": "Help could not be loaded. Try again or send us a message.",
@@ -1702,9 +1703,8 @@
   "widget.newCampaign": "New proactive message",
   "widget.newReply": "You have a new reply",
   "widget.openInHelpCenter": "Open in help center",
-  "widget.noArticles": "No articles found. Try different words or send us a message.",
-  "widget.openConversation": "Open conversation",
-  "widget.openChat": "Open chat",
+  "widget.noArticles": "No published articles yet.",
+  "widget.noResultsFor": "No results for “{query}”",
   "widget.prechatForm.startChat": "Start chat",
   "widget.prechatForm.continueToHuman": "Continue to a human",
   "conversation.sidebarCounts.all": "{count} open conversation in all | {count} open conversations in all",
@@ -1716,7 +1716,7 @@
   "widget.proactiveMessages": "Proactive messages",
   "widget.replyPreviews": "Replies above the launcher",
   "widget.replyTeam": "Route replies to team",
-  "widget.searchArticles": "Search help articles",
+  "widget.searchArticles": "Search for help",
   "widget.showHelpTab": "Show Help tab",
   "widget.urlPatternsHint": "One URL or path per line. Use * to match any characters. Empty includes match every page."
 }
diff --git a/scripts/tools-server/README.md b/scripts/tools-server/README.md
index e09c857d..26e2d5dc 100644
--- a/scripts/tools-server/README.md
+++ b/scripts/tools-server/README.md
@@ -5,8 +5,11 @@ It holds two fake accounts and looks them up by the contact's external user id,
 which libredesk sends in the `X-Libredesk-Contact-External-Id` header. Add your
 own test users by editing the `users` map in `main.go`.
 
-Custom tools are only called by AI assistants. Copilot gets the built-in tools
-and never touches these.
+AI assistants call every enabled custom tool. Copilot and Generate Reply call the
+ones with "Available in Copilot" or "Available in Generate Reply" turned on, and a
+tool with "Require agent approval" on waits for the agent to approve the call there.
+"Require verified contact" applies to assistant runs only, since an agent is the one
+asking on the Copilot and Generate Reply surfaces.
 
 ## Run
 
diff --git a/scripts/widget-jwt-test/README.md b/scripts/widget-jwt-test/README.md
index 0cbf491f..b3cd0f65 100644
--- a/scripts/widget-jwt-test/README.md
+++ b/scripts/widget-jwt-test/README.md
@@ -16,7 +16,7 @@ Open `http://localhost:8005`, then fill in:
 
 - **baseURL**: your Libredesk instance (default `http://localhost:8001` - Default points to the widget dev server, not the API server)
 - **inboxID**: the livechat inbox's UUID (from the inbox's installation snippet)
-- **Signing secret**: the "Secret Key" from that inbox's Security tab
+- **Signing secret**: the "Secret Key" from the inbox form
 
 `exp` is set to now + 1 hour on every generate. Use "Clear session" to drop the
 widget's cookies and start over as a brand-new visitor.
diff --git a/scripts/widget-jwt-test/index.html b/scripts/widget-jwt-test/index.html
index 3abba578..7b69f6de 100644
--- a/scripts/widget-jwt-test/index.html
+++ b/scripts/widget-jwt-test/index.html
@@ -2,9 +2,14 @@
 <html lang="en">
 <head>
 <meta charset="utf-8">
+<meta name="viewport" content="width=device-width, initial-scale=1">
 <title>Libredesk widget - JWT test</title>
 <style>
   body { font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif; max-width: 720px; margin: 40px auto; padding: 0 16px; color: #222; }
+  @media (max-width: 640px) {
+    body { margin: 16px auto; }
+    .row { flex-direction: column; gap: 0; }
+  }
   h1 { font-size: 18px; }
   label { display: block; margin-top: 14px; font-size: 13px; font-weight: 600; color: #444; }
   input, textarea { width: 100%; box-sizing: border-box; font-family: ui-monospace, monospace; font-size: 13px; padding: 8px; margin-top: 4px; border: 1px solid #ccc; border-radius: 6px; }
@@ -16,12 +21,13 @@
   .row { display: flex; gap: 12px; }
   .row > div { flex: 1; }
   .hint { font-size: 12px; color: #777; font-weight: 400; }
+  .field-hint { display: block; margin-top: 4px; }
 </style>
 </head>
 <body>
 
 <h1>Libredesk widget - JWT auth test</h1>
-<p class="hint">Edit the payload below, click "Sign JWT &amp; load widget". <code>exp</code> is auto-set to now + 1 hour on every generate so the token never shows up expired. The signing secret must match the "Secret Key" configured on this inbox's Security tab in Libredesk admin.</p>
+<p class="hint">Edit the payload below, then load the widget. The signing secret must match the "Secret Key" configured in the inbox form.</p>
 
 <div class="row">
   <div>
@@ -29,8 +35,9 @@
     <input id="baseURL" value="http://localhost:8001">
   </div>
   <div>
-    <label>inboxID</label>
-    <input id="inboxID" placeholder="livechat inbox UUID from inbox form" value="">
+    <label for="inboxID">Inbox UUID</label>
+    <input id="inboxID" aria-describedby="inboxIDHint" value="">
+    <span id="inboxIDHint" class="hint field-hint">Copy the UUID from your inbox form.</span>
   </div>
 </div>
 
diff --git a/static/public/web-templates/help/classic/layout.html b/static/public/web-templates/help/classic/layout.html
index 9716e1fb..7953a1e5 100644
--- a/static/public/web-templates/help/classic/layout.html
+++ b/static/public/web-templates/help/classic/layout.html
@@ -75,6 +75,7 @@
     </script>
     <script src="/static/public/static/help-center-search.js?v={{ AssetVer }}" defer></script>
     {{ if .Data.HelpCenter.CustomJS }}<script>{{ .Data.HelpCenter.CustomJS }}</script>{{ end }}
+    {{ template "hc-livechat-widget" . }}
 </body>
 </html>
 {{ end }}
diff --git a/static/public/web-templates/help/docs/layout.html b/static/public/web-templates/help/docs/layout.html
index 9269c52f..1cd742ad 100644
--- a/static/public/web-templates/help/docs/layout.html
+++ b/static/public/web-templates/help/docs/layout.html
@@ -191,6 +191,7 @@
     </script>
     <script src="/static/public/static/help-center-search.js?v={{ AssetVer }}" defer></script>
     {{ if .Data.HelpCenter.CustomJS }}<script>{{ .Data.HelpCenter.CustomJS }}</script>{{ end }}
+    {{ template "hc-livechat-widget" . }}
 </body>
 </html>
 {{ end }}
diff --git a/static/public/web-templates/help/shared/partials.html b/static/public/web-templates/help/shared/partials.html
index 7c1fbea4..7f48b747 100644
--- a/static/public/web-templates/help/shared/partials.html
+++ b/static/public/web-templates/help/shared/partials.html
@@ -138,6 +138,19 @@
         keepEmbedded();
         new MutationObserver(keepEmbedded).observe(document.body, { childList: true, subtree: true });
 
+        // The parent sizes this iframe to the document height, so the widget panel owns scrolling.
+        document.addEventListener('click', function (event) {
+            var link = event.target.closest('a[href^="#"]');
+            if (!link) return;
+            var id = decodeURIComponent(link.getAttribute('href').slice(1));
+            var target = id && document.getElementById(id);
+            if (!target) return;
+            event.preventDefault();
+            var top = target.getBoundingClientRect().top + window.scrollY;
+            parent.postMessage({ source: 'libredesk-hc-embed', type: 'scroll', top: Math.max(top - 12, 0) }, '*');
+            if (history.replaceState) history.replaceState(null, '', '#' + id);
+        });
+
         var last = 0;
         var report = function () {
             var height = Math.ceil(document.body.getBoundingClientRect().height);
diff --git a/static/widget.js b/static/widget.js
index 243b6256..b0e6a1b0 100644
--- a/static/widget.js
+++ b/static/widget.js
@@ -21,7 +21,8 @@
             }
 
             this.IFRAME_BORDER_RADIUS = '20px';
-            this.IFRAME_BOX_SHADOW = '0 1px 6px rgba(9, 14, 21, 0.5), 0 4px 32px rgba(9, 14, 21, 0.65)';
+            this.IFRAME_BOX_SHADOW = 'rgba(9, 14, 21, 0.9) 0px 5px 40px 0px';
+            this.LAUNCHER_DROP_SHADOW = 'drop-shadow(rgba(9, 14, 21, 0.54) 0px 1px 6px) drop-shadow(rgba(9, 14, 21, 0.9) 0px 2px 32px)';
             this.IFRAME_WIDTH = '400px';
             this.IFRAME_HEIGHT = '700px';
             this.EXPANDED_WIDTH = '750px';
@@ -49,6 +50,7 @@
             this.campaignActiveSeconds = 0;
             this.campaignURL = location.href;
             this.campaignEvent = "";
+            this.campaignDelay = 0;
             this.campaignBrowserKey = this.getCookie(this.getCookieName('campaign')) || this.randomKey();
             this.setCookie(this.getCookieName('campaign'), this.campaignBrowserKey);
             this.campaignSessionKey = this.getCookie(this.getCookieName('campaign-session')) || this.randomKey();
@@ -229,7 +231,7 @@
                 display: flex;
                 justify-content: center;
                 align-items: center;
-                box-shadow: 0 2px 8px rgba(0, 0, 0, 0.08), 0 10px 28px rgba(0, 0, 0, 0.14);
+                filter: ${this.LAUNCHER_DROP_SHADOW};
                 transition: transform 0.3s cubic-bezier(0.34, 1.56, 0.64, 1);
             `;
 
@@ -449,7 +451,10 @@
                     break;
                 case 'WIDGET_LOADED':
                     this.handleWidgetLoaded();
-                    if (event.data.campaigns) this.startCampaignTracking();
+                    if (event.data.campaigns) {
+                        this.campaignDelay = Math.min(Math.max(Number(event.data.campaignDelay) || 0, 0), 86400);
+                        this.startCampaignTracking();
+                    }
                     break;
                 case 'EXPAND_WIDGET':
                     this.expandWidget();
@@ -802,7 +807,9 @@
             if (this.campaignInterval) return;
             let last = performance.now();
             let elapsed = 0;
-            let gap = this.CAMPAIGN_POLL_MIN;
+            let asked = false;
+            const firstGap = () => Math.max(this.CAMPAIGN_POLL_MIN, this.campaignDelay);
+            let gap = firstGap();
             this.campaignInterval = setInterval(() => {
                 const now = performance.now();
                 const delta = Math.min((now - last) / 1000, 2);
@@ -812,14 +819,16 @@
                     this.campaignActiveSeconds = 0;
                     this.campaignEvent = '';
                     elapsed = 0;
-                    gap = this.CAMPAIGN_POLL_MIN;
+                    asked = false;
+                    gap = firstGap();
                 }
                 if (document.hidden || this.isChatVisible || this.hideLauncher) return;
                 this.campaignActiveSeconds += delta;
                 elapsed += delta;
                 if (elapsed < gap || this.unreadCount > 0 || this.campaignData) return;
                 elapsed = 0;
-                gap = Math.min(gap * 2, this.CAMPAIGN_POLL_MAX);
+                gap = asked ? Math.min(gap * 2, this.CAMPAIGN_POLL_MAX) : this.CAMPAIGN_POLL_MIN;
+                asked = true;
                 this.postToIframe({ type: 'CAMPAIGN_CONTEXT', context: { url: location.href, mobile: this.isMobile, active_seconds: Math.floor(this.campaignActiveSeconds), event: this.campaignEvent } });
             }, 1000);
         }