diff --git a/crates/lib/pager/src/client/pager_client.rs b/crates/lib/pager/src/client/pager_client.rs
index 0932aaca34..e563acfc46 100644
--- a/crates/lib/pager/src/client/pager_client.rs
+++ b/crates/lib/pager/src/client/pager_client.rs
@@ -8,6 +8,7 @@ use rootly_client::requests::create_alert::create_alert::{
 use crate::error::pager_error::PagerError;
 use crate::error::pager_service_error::PagerServiceError;
 use crate::notification::notification_details::NotificationDetails;
+use crate::notification::notification_urgency::NotificationUrgency;
 
 /// The actual client that sends pages.
 #[derive(Clone)]
@@ -100,8 +101,8 @@ impl PagerClient {
     let PagerClientConfig::Rootly {
       api_key,
       urgency_id_high,
-      urgency_id_medium: _,
-      urgency_id_low: _,
+      urgency_id_medium,
+      urgency_id_low,
       notification_target_type,
       notification_target_id,
     } = &self.client_config else {
@@ -199,7 +200,11 @@ impl PagerClient {
       environment_ids: None,
       external_id: None,
       external_url: None,
-      alert_urgency_id: urgency_id_high.clone(),
+      alert_urgency_id: match notification.urgency.unwrap_or(NotificationUrgency::Medium) {
+        NotificationUrgency::High => urgency_id_high.clone(),
+        NotificationUrgency::Medium => urgency_id_medium.clone(),
+        NotificationUrgency::Low => urgency_id_low.clone(),
+      },
       notification_target_type: notification_target_type.clone(),
       notification_target_id: notification_target_id.clone(),
       labels,
diff --git a/crates/lib/pager/src/notification/generate_deduplication_key.rs b/crates/lib/pager/src/notification/generate_deduplication_key.rs
index 1cf425f9f8..0f4d055a0e 100644
--- a/crates/lib/pager/src/notification/generate_deduplication_key.rs
+++ b/crates/lib/pager/src/notification/generate_deduplication_key.rs
@@ -58,6 +58,7 @@ mod tests {
       http_path: http_path.map(|s| s.to_string()),
       http_status_code: None,
       is_from_error,
+      urgency: None,
     }
   }
 
@@ -212,6 +213,7 @@ mod tests {
         http_path: http_path.map(|s| s.to_string()),
         http_status_code,
         is_from_error,
+        urgency: None,
       }
     }
 
diff --git a/crates/lib/pager/src/notification/notification_details.rs b/crates/lib/pager/src/notification/notification_details.rs
index db81b39323..4086dd2cd3 100644
--- a/crates/lib/pager/src/notification/notification_details.rs
+++ b/crates/lib/pager/src/notification/notification_details.rs
@@ -2,6 +2,7 @@ use chrono::{DateTime, Utc};
 use std::fmt::{Debug, Display};
 
 use crate::notification::generate_deduplication_key::generate_deduplication_key;
+use crate::notification::notification_urgency::NotificationUrgency;
 
 /// Details for a pager notification.
 #[derive(Clone, Debug)]
@@ -26,6 +27,9 @@ pub struct NotificationDetails {
 
   /// Whether this notification originated from an error.
   pub is_from_error: bool,
+
+  /// Urgency level for the notification.
+  pub urgency: Option<NotificationUrgency>,
 }
 
 impl NotificationDetails {
@@ -43,6 +47,7 @@ impl NotificationDetails {
       http_path: None,
       http_status_code: None,
       is_from_error: false,
+      urgency: None,
     }
   }
 
@@ -56,6 +61,7 @@ impl NotificationDetails {
       http_path: None,
       http_status_code: None,
       is_from_error: false,
+      urgency: None,
     }
   }
 
@@ -116,6 +122,7 @@ impl NotificationDetails {
       http_path: None,
       http_status_code: None,
       is_from_error: true,
+      urgency: None,
     }
   }
 
diff --git a/crates/lib/pager/src/notification/notification_details_builder.rs b/crates/lib/pager/src/notification/notification_details_builder.rs
index e8c83dc1a9..a336aafe20 100644
--- a/crates/lib/pager/src/notification/notification_details_builder.rs
+++ b/crates/lib/pager/src/notification/notification_details_builder.rs
@@ -2,6 +2,7 @@ use chrono::{DateTime, Utc};
 use std::fmt::{Debug, Display};
 
 use crate::notification::notification_details::NotificationDetails;
+use crate::notification::notification_urgency::NotificationUrgency;
 
 pub struct NotificationDetailsBuilder {
   summary: String,
@@ -11,6 +12,7 @@ pub struct NotificationDetailsBuilder {
   http_path: Option<String>,
   http_status_code: Option<u16>,
   is_from_error: bool,
+  urgency: Option<NotificationUrgency>,
 }
 
 impl NotificationDetailsBuilder {
@@ -24,6 +26,7 @@ impl NotificationDetailsBuilder {
       http_path: None,
       http_status_code: None,
       is_from_error: false,
+      urgency: None,
     }
   }
 
@@ -42,6 +45,7 @@ impl NotificationDetailsBuilder {
       http_path: None,
       http_status_code: None,
       is_from_error: true,
+      urgency: None,
     }
   }
 
@@ -65,6 +69,11 @@ impl NotificationDetailsBuilder {
     self
   }
 
+  pub fn set_urgency(mut self, urgency: Option<NotificationUrgency>) -> Self {
+    self.urgency = urgency;
+    self
+  }
+
   pub fn build(self) -> NotificationDetails {
     NotificationDetails {
       summary: self.summary,
@@ -74,6 +83,7 @@ impl NotificationDetailsBuilder {
       http_path: self.http_path,
       http_status_code: self.http_status_code,
       is_from_error: self.is_from_error,
+      urgency: self.urgency,
     }
   }
 }