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Timo
147 lines
9.9 KiB
HTML
147 lines
9.9 KiB
HTML
<!DOCTYPE html>
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<html lang="en" class="lang-en">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>KoalaSync Cannot Access Your Video Site? Fix Website Access</title>
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<meta name="description" content="Restore KoalaSync website access immediately in Chrome, Edge, Brave, Opera, or Vivaldi when a video tab cannot be linked or controlled.">
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<meta name="robots" content="index, follow">
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<link rel="preload" href="style.min.css" as="style">
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<link rel="stylesheet" href="style.min.css">
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<link rel="icon" type="image/png" sizes="32x32" href="assets/favicon-32x32.png">
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<link rel="canonical" href="https://sync.koalastuff.net/site-access-help.html">
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<link rel="alternate" hreflang="en" href="https://sync.koalastuff.net/site-access-help.html">
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<link rel="alternate" hreflang="x-default" href="https://sync.koalastuff.net/site-access-help.html">
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<meta property="og:type" content="website">
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<meta property="og:url" content="https://sync.koalastuff.net/site-access-help.html">
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<meta property="og:title" content="Fix KoalaSync website access">
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<meta property="og:description" content="Quick browser-specific steps for reconnecting KoalaSync to a video tab.">
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<meta property="og:image" content="https://sync.koalastuff.net/assets/og-image.png">
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<meta name="theme-color" content="#10190e">
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<script type="application/ld+json">
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{
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"@context": "https://schema.org",
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"@type": "TechArticle",
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"headline": "Fix KoalaSync website access",
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"description": "Restore KoalaSync access when a browser blocks the extension on a video website.",
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"inLanguage": "en",
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"url": "https://sync.koalastuff.net/site-access-help.html",
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"isPartOf": {
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"@type": "WebSite",
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"name": "KoalaSync",
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"url": "https://sync.koalastuff.net/"
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}
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}
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</script>
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<script src="lang-init.min.js"></script>
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</head>
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<body class="support-page">
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<div class="scroll-progress-bar"></div>
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<a class="skip-link" href="#main-content">Skip to troubleshooting</a>
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<nav>
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<div class="container nav-content">
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<a class="logo-area" href="./" aria-label="KoalaSync home">
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<img class="nav-logo-img" src="assets/NewLogoIcon_128.webp" srcset="assets/NewLogoIcon_64.webp 64w, assets/NewLogoIcon_128.webp 128w, assets/NewLogoIcon.webp 256w" sizes="64px" alt="KoalaSync logo" width="64" height="64">
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<span>KoalaSync</span>
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</a>
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<div class="nav-links" id="primary-nav" role="navigation" aria-label="Primary">
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<a href="./">Home</a>
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<a href="https://github.com/Shik3i/KoalaSync" target="_blank" rel="noopener">GitHub</a>
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</div>
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<div class="nav-right">
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<button class="theme-toggle" id="theme-toggle" type="button" aria-label="Toggle light or dark theme" title="Toggle light or dark theme">
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<svg class="theme-icon-sun" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" width="18" height="18" aria-hidden="true"><circle cx="12" cy="12" r="4"/><path d="M12 2v2M12 20v2M4.93 4.93l1.41 1.41M17.66 17.66l1.41 1.41M2 12h2M20 12h2M6.34 17.66l-1.41 1.41M19.07 4.93l-1.41 1.41"/></svg>
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<svg class="theme-icon-moon" xmlns="http://www.w3.org/2000/svg" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" width="18" height="18" aria-hidden="true"><path d="M12 3a6 6 0 0 0 9 9 9 9 0 1 1-9-9Z"/></svg>
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</button>
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<button class="hamburger" aria-label="Toggle navigation menu" aria-expanded="false" aria-controls="primary-nav">
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<svg viewBox="0 0 24 24" width="24" height="24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" aria-hidden="true"><line x1="3" y1="6" x2="21" y2="6"/><line x1="3" y1="12" x2="21" y2="12"/><line x1="3" y1="18" x2="21" y2="18"/></svg>
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</button>
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</div>
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</div>
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</nav>
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<main id="main-content" class="support-content">
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<header class="support-hero">
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<span class="support-status">Website access troubleshooting</span>
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<h1>Connected, but the video tab does nothing?</h1>
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<p class="support-lead">Your browser may be withholding KoalaSync’s access to that website. The room connection can still look healthy while KoalaSync cannot read or control the player.</p>
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</header>
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<section class="support-card" aria-labelledby="quick-fix-title">
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<span class="support-eyebrow">Immediate workaround — no extension update required</span>
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<h2 id="quick-fix-title">Allow KoalaSync in your browser now</h2>
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<ol class="support-steps">
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<li>Keep the affected video website open.</li>
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<li>Open the browser’s extensions menu next to the address bar.</li>
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<li>If KoalaSync appears under <strong>Access requested</strong>, select KoalaSync to grant access.</li>
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<li>If that section is missing, open KoalaSync’s menu or extension details and set website access to <strong>On this site</strong> or <strong>On all sites</strong>.</li>
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<li>Reload the video page once, open KoalaSync, and select the video tab again.</li>
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</ol>
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<p>This manual workaround works even while KoalaSync 2.6.2 is still waiting for approval or rollout in your browser’s extension store.</p>
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</section>
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<div class="support-callout" role="note">
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<span class="support-callout-icon" aria-hidden="true">i</span>
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<div>
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<strong>This is not a new KoalaSync permission.</strong>
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<p>Chrome lets users, profiles, and administrators withhold extension access per website. Its newer extension menu makes that existing control much more visible. KoalaSync 2.6.2 detects the blocked state and adds a guided recovery action after the store update reaches you; the manual steps above work immediately on older KoalaSync releases.</p>
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</div>
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</div>
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<section class="support-card" aria-labelledby="chromium-title">
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<span class="support-eyebrow">Chrome, Edge, Brave, Opera, Vivaldi</span>
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<h2 id="chromium-title">Allow KoalaSync on the current site</h2>
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<ol>
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<li>Keep the affected video tab open.</li>
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<li>Open the browser’s extensions menu near the address bar.</li>
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<li>Under <strong>Access requested</strong>, select KoalaSync and allow access.</li>
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<li>In browsers with the older menu, right-click KoalaSync and choose <strong>This can read and change site data</strong>, then allow the current site.</li>
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<li>If needed, open KoalaSync’s extension details and change site access to <strong>On this site</strong> or <strong>On all sites</strong>.</li>
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<li>Reload the video tab and select it again in KoalaSync.</li>
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</ol>
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<p><a class="support-link" href="https://developer.chrome.com/docs/extensions/reference/api/permissions#method-addHostAccessRequest" target="_blank" rel="noopener">Chrome’s official host-access-request reference</a></p>
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</section>
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<section class="support-card" aria-labelledby="why-title">
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<span class="support-eyebrow">Why this suddenly happened</span>
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<h2 id="why-title">Your browser started withholding website access</h2>
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<p>Chrome is gradually rolling out new per-site controls for extensions. The rollout can reach individual browsers or profiles without a KoalaSync update, so KoalaSync may appear to stop working from one day to the next while another browser still works normally.</p>
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<p>The room connection can remain online, but the browser blocks KoalaSync from reaching the video player. Granting KoalaSync access to the affected video website and reloading that tab restores playback synchronization.</p>
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</section>
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<section class="support-card" aria-labelledby="still-title">
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<span class="support-eyebrow">Still not working?</span>
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<h2 id="still-title">Run these checks in order</h2>
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<ul>
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<li>Update KoalaSync in both browsers. Friends using different releases should update before testing again.</li>
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<li>Reload the video page after granting access. An already-open page may still have the old blocked state.</li>
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<li>Open KoalaSync and reselect the exact tab containing the player.</li>
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<li>Confirm the debug report says <strong>Video Found</strong>. A page without a standard player may need site-specific support.</li>
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<li>Temporarily test without another extension that also modifies the player.</li>
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<li>If it still fails, collect a debug report from each participant before leaving the room.</li>
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</ul>
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</section>
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<div class="support-actions">
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<a class="btn btn-primary" href="./">Back to KoalaSync</a>
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<a class="btn btn-secondary" href="https://github.com/Shik3i/KoalaSync/issues" target="_blank" rel="noopener">Report a reproducible issue</a>
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</div>
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</main>
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<footer>
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<div class="container">
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<p class="footer-ram">Rooms are ephemeral and stored in RAM.</p>
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<p class="footer-copyright">© 2026 KoalaSync. Open source under the MIT License.</p>
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<div class="footer-links">
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<a href="imprint.html">Legal notice</a>
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<a href="privacy.html">Privacy</a>
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<a href="https://github.com/Shik3i/KoalaSync" target="_blank" rel="noopener">GitHub</a>
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</div>
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</div>
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</footer>
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<script src="app.min.js"></script>
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</body>
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</html>
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