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KoalaSync cannot see your video

# KoalaSync opens, but your video does nothing?

Chrome may have switched off KoalaSync for that video website. You can still look connected to a room, but KoalaSync cannot see or control the video until you allow access again.

Fix it now — no update required

## Turn KoalaSync back on for the video website

1. Leave the video website open.
2. Look at the top-right of the browser, next to the long box that shows the website address. Click the Extensions button (usually a puzzle-piece icon). If you cannot see it, open the three-dot menu first and choose Extensions.
3. Look for Access requested. Click KoalaSync underneath it to allow access.
4. If you do not see Access requested, find KoalaSync in the same menu, open its three-dot menu, choose This can read and change site data, then choose On this site. You can also choose On all sites if you want KoalaSync to work automatically on every supported website.
5. Return to the video and click the browser’s reload button (the circular arrow).
6. Open KoalaSync and select the video tab again.

You do not need to wait for a KoalaSync update. These steps work immediately.

Open Google’s official step-by-step instructions for changing an extension’s website access

i
KoalaSync did not add a new kind of permission.

Chrome changed how it handles an extension’s existing access to websites. This change can switch KoalaSync off for a website even though KoalaSync itself was not updated. Allowing KoalaSync on the video website turns it back on.

Chrome, Edge, Brave, Opera, Vivaldi

## Where to click

1. Keep the video tab open so the browser knows which website you want to allow.
2. Open the Extensions menu at the top-right of the browser.
3. Under Access requested, click KoalaSync.
4. If your browser shows the older menu, open KoalaSync’s three-dot menu and choose This can read and change site data → On this site.
5. Reload the video page, open KoalaSync, and select that tab again.

Why this suddenly happened

## Chrome changed this without a KoalaSync update

Chrome is gradually giving people a new extensions menu. It can arrive on one computer today and on another computer later. That is why KoalaSync can suddenly stop working in one browser while it still works in another.

Your room can still show as connected because the room connection and access to the video are two separate things. KoalaSync cannot control the video until Chrome allows it on that website again.

Still not working?

## Run these checks in order

- Update KoalaSync in both browsers. Friends using different releases should update before testing again.
- Reload the video page after granting access. An already-open page may still have the old blocked state.
- Open KoalaSync and reselect the exact tab containing the player.
- Confirm the debug report says Video Found. A page without a standard player may need site-specific support.
- Temporarily test without another extension that also modifies the player.
- If it still fails, collect a debug report from each participant before leaving the room.

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