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AutopilotMonitor/docs
Claude a561f56a2a docs: propose enrollment status reclassification (timeout ≠ failure)
Design note + implementation plan for splitting the 5h maintenance-sweep
"Failed" bucket into three states. Evidence (crcins.com, 90d): 90.7% of
"failures" are 5h inactivity timeouts with no explicit failure event; 99.1%
of those had DeviceSetup fully provisioned (device enrolled) and simply had
the agent go silent during the user/Account-Setup phase. True failure rate
~4-5%, not 57.2%.

Proposal (backend + stats only, no agent change / no heartbeat):
- add AwaitingUser (non-terminal) + Incomplete (terminal, non-failure) states
- classify timed-out sessions from the ESP subcategory rollup the agent
  already emits (gate on subcategories, not the unreliable categorySucceeded)
- passive grace window owned by the backend; reconcile late completions to
  Succeeded; exclude Incomplete from the failure-rate denominator
2026-07-08 13:51:48 +00:00
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